Kaspersky icon problem.

[SystemInfo]

When I right-click on the desktop, I go to the Kaspersky icon, look what appears in the image below:

What should I do to fix this issue or bug? ?

[Flood and Flood's wife]

25 minutes ago, SystemInfo said:

• When I right-click on the desktop, I go to the Kaspersky icon, icon is white, not normal Kaspersky icon, image included above. 
• What should I do to fix this issue or bug? 

Hello @SystemInfo, 

Welcome back!

1. Which Kaspersky version & patch(x), is installed, on the Windows taskbar or hidden icons, rightclick the Kaspersky icon, select About? 
2. Which Windows version & build, refer: Find system OS?
3. Please read two similar topics: 

• Google and Kaspersky seem associated - Moderator @Schultehas some good tips. 
• Kaspersky Plus Not Showing on Context Menu. 

IF after reading the similar topics & following any relevant advice, cleaning cache, checking extensions, clean install etc., the issue remains, please contact support. 

Please share the outcome with the Community? 

Thank you?
Flood?+?

Edited February 10, 2023 by Flood and Flood's wife
Corrected spelling, added support link

[SystemInfo]

33 minutes ago, Flood and Flood's wife disse:

Hello @SystemInfo, 

Welcome back!

1. Which Kaspersky version & patch(x), is installed, on the Windows taskbar or hidden icons, rightclick the Kaspersky icon, select About? 
2. Which Windows version & build, refer: Find system OS?
3. Please read two similar topics: 

• Google and Kaspersky seem associated - Moderator @Schultehas some good tips. 
• Kaspersky Plus Not Showing on Context Menu. 

IF after reading the similar topics & following any relevant advice, cleaning cache, checking extensions, clean install etc., the issue remains, please contact support. 

Please share the outcome with the Community? 

Thank you?
Flood?+?

Below is the information:

Remembering that the information of my Operating System that is in the image above is incorrect, I will put the correct information. another problem.

[Flood and Flood's wife]

1 hour ago, SystemInfo said:

Remembering that the information of my Operating System that is in the image above is incorrect, I will put the correct information. another problem.

Hello @SystemInfo, 

You're most welcome!

Thank you for the information. 

IF by 'another problem', you mean the discrepancy, from memory that was a 'known issue' that Kaspersky said was supposed to be fixed in the new version: 21.8/9 - you should log it with support. 

Thank you?
Flood?+?

[SystemInfo]

What I want is to quickly solve this problem that the icon does not appear.

[Flood and Flood's wife]

59 minutes ago, SystemInfo said:

What I want is to quickly solve this problem that the icon does not appear.

Hello @SystemInfo, 

You're most welcome!

Please read & follow our first reply then. 

Thank you?
Flood?+?

[SystemInfo]

12 horas atrás, Flood and Flood's wife disse:

Hello @SystemInfo, 

You're most welcome!

Please read & follow our first reply then. 

Thank you?
Flood?+?

To be able to identify the problem of the icon that does not appear:

I usually like the old icon, I went to about and typed the following command IDDQD and changed it to this icon that is in the image above: with that KASPERSKY does not show the icon in the context menu correctly, I believe it is a KASPERSKY BUG.

Because with the standard icon it appears normally. when i change it the icon disappears.

The problem found, hopefully Kaspersky fixes this problem.

[Gionatan]

In the previous versions it well functions, but in 21.8 and 21.9 no.

 

[SystemInfo]

From the image you posted, yours must be having the same problem. I believe it has to be corrected by Kaspersky.

[Gionatan]

yes, i hope soon.

 

[SystemInfo]

I think the fix will take time as these fixes have never been quick. ?

[Flood and Flood's wife]

On 2/22/2023 at 6:44 PM, Gionatan said:

yes, i hope soon.

Hello @Gionatan,, 

Welcome back!

Fixes happen a lot quicker when cases are logged with Kaspersky support. 

Thank you?
Flood?+?

[Gionatan]

19 hours ago, Flood and Flood's wife said:

Hello @Gionatan,, 

Welcome back!

Fixes happen a lot quicker when cases are logged with Kaspersky support. 

Thank you?
Flood?+?

Thanks.

Now i have another problem: no icon in context menu

Kaspersky Plus Not Showing on Context Menu 

[SystemInfo]

Kaspersky team has spent months so far this problem has not been fixed: The K icon does not appear, I was informed that it would be corrected in an update, so far my database is updated but has not been fixed?

[Flood and Flood's wife]

1 hour ago, SystemInfo said:

Kaspersky team has spent months so far this problem has not been fixed:

1. I was informed that it would be corrected in an update, so far my database is updated but has not been fixed?

Hello @SystemInfo, 

Welcome back!

1. Post (your) incident reference number, so the Kaspersky experts have something to follow-up please? 

Thank you?
Flood?+?

Edited March 25, 2023 by Flood and Flood's wife
Corrected spelling?