Kaspersky Cloud duplicate computers in workspace after PC rename

[jorgefaro]

The issue comes after rename the computers that are assigned to another person. It will appear in the workspace twice and even still apperaring after removing software with Kavremover.

The used licences are affected by this behavior.

 

[Flood and Flood's wife]

Hello @jorgefaro, 

Welcome!

1. (please) Read before you create a new topic!
2. By “Workspace”, do you mean, in https://my.kaspersky.com/MyDevices#/?
3. Post a full screen, screenprint of the problem please, we need to see what you see? 
4. Is Kaspersky Security Cloud Premium or Free? 

Please let us know? 

Thank you🙏

Flood🐳+🐋

[jorgefaro]

1. Versión: Kaspersky Cloud Plus (Kaspersky Bussines Hub)
2. By Workspace i mean the place in the Cloud Console where you add devices to an specific user
3. ok
4. Kaspersky Endpoint Security Cloud Plus

Screenshots

 

Workspace

Desription of the issue: if I rename a computer locally,  it will appear in the console Twice. This Behavior makes to apply 2 licencies for one duplicated Device.

Thanks

 

[Guest #37]

Hi,

Moved to the correct forum.

Regards

[Guest #37]

Hi,

Review:

Link

Regards

[Niceye Digital Solutions]

Hi Caos,

We are facing the same issue in our systems and to be able to follow up on this, could you please share the new location link directly of this?

When you clicked the link you shared, it opens https://forum.kaspersky.com/ main page.

Many thanks & Regards.

[Guest #37]

Hi,

Old link of the community (https://community.kaspersky.com/kaspersky-corporate-products-27/devices-get-added-twice-in-cloud-portal-moved-8788)

Regards

[JL - KL DACH]

Hello,

please try the following command from the installation folder of the Network Agent locally in an administrative CMD Windows on client:

C:\Program Files (x86)\Kaspersky Lab\NetworkAgent\klmover -dupfix

Await the synchronization time and check if the problem is still available.

If yes uninstall the Network Agent and KES on the client and create a new Installationpackage in cloud and reinstall the product.

Be aware KAVRemover will NOT uninstall the Network Agent. That's the reason why you still see the client in your Cloud Console.

Unfortunately the Network Agent cannot be installed separately without KES in Endpoint Cloud usage. It is always installed with the relevant Cloud settings by the Installationpackage provided.

If the problem cannot be solved open a ticket with Support

Best Regards