Important app functions were turned off alerts

[DvdB]

Every day I'm getting these alerts:

On the SM-A52 device used by Kid, these permissions were revoked: Common.MyKids.KidSafeAppPermissionDrawOverlay. Now, these application features will not work: Common.MyKids.KidSafeAppPermissionDrawOverlayDescription. Edit the device settings or reinstall the application.

Display over other apps permissions was revoked on device SM-A52, which is used by Kid.
You can no longer control the child's device or apps.
Uninstallation protection is disabled, so the app can be easily deleted from your child's device.
Grant the necessary permission to restore your child's protection.

The first few days after installation and still in trial mode, the application worked fine. I bought a license for the premium functions it was fine for a few days but since a week or so I'm getting these alerts multiple times a day. Removed the app and reinstalled it again, approving all required permissions like the "display over other apps" but the alerts keep coming in. I can disable these alerts but doesn't fix the issue and I'm still kind of worried. Is there something I could do to really fix this so I can enabled the alert again?
 

[Nina80]

I have the same problem and I realized that my child’s phone (Redmi) choses to block the app by the battery saver. Although I changed to setting multiple times the phone changes them back. 

[Flood and Flood's wife]

On 2/10/2024 at 1:41 AM, DvdB said:

Every day I'm getting these alerts:

On the SM-A52 device used by Kid, these permissions were revoked: Common.MyKids.KidSafeAppPermissionDrawOverlay. Now, these application features will not work: Common.MyKids.KidSafeAppPermissionDrawOverlayDescription. Edit the device settings or reinstall the application.

Display over other apps permissions was revoked on device SM-A52, which is used by Kid.
You can no longer control the child's device or apps.
Uninstallation protection is disabled, so the app can be easily deleted from your child's device.
Grant the necessary permission to restore your child's protection.

The first few days after installation and still in trial mode, the application worked fine. I bought a license for the premium functions it was fine for a few days but since a week or so I'm getting these alerts multiple times a day. Removed the app and reinstalled it again, approving all required permissions like the "display over other apps" but the alerts keep coming in. I can disable these alerts but doesn't fix the issue and I'm still kind of worried. Is there something I could do to really fix this so I can enabled the alert again?
 

Hello @DvdB, 

Welcome!

*Please do not disable the alerts*

Please provide the following: 

1. Which SM-A52 OS version & One UI version? Read: How to find the version of your operating system - for Android users?
2. KSK version? Read: How to find the Kaspersky Safe Kids for Android application version on a child’s device?
3. Have Knox permissions been applied? 
4. In (your) MyKaspersky account, KSK, Application monitoring, how is Settings configured? 
5. Has root / admin access been granted to the phone?
6. Which store is KSK being installed from please? 
7. Please post a *full-screen* image of the alert - please *hide* all private information, phone number, child's name, etc., *before* sharing the image in the Kaspersky Community. 

Please post back? 

Thank you🙏
Flood🐳+🐋

Edited February 11 by Flood and Flood's wife
pn

[Flood and Flood's wife]

14 hours ago, Nina80 said:

I have the same problem and I realized that my child’s phone (Redmi) choses to block the app by the battery saver. Although I changed to setting multiple times the phone changes them back. 

Hello @Nina80, 

Welcome!

• (A) For the Redmi battery saver issue - read & follow:  XIAOMI devices. 
• (B) Also, make sure KSK autorestart is configured & working *at all times*

Please post back the following information: 

1. Which Redmi OS version & MIUI version? Read: How to find the version of your operating system - for Android users?
2. KSK version? Read: How to find the Kaspersky Safe Kids for Android application version on a child’s device?
3. In (your) MyKaspersky account, KSK, Application monitoring, how is Settings configured? 
4. Has root / admin access been granted to the phone?
5. Which store is KSK being installed from please? 

Thank you🙏
Flood🐳+🐋

Edited February 11 by Flood and Flood's wife
pn

[Nina80]

What you suggest doesn’t solve the problem with the battery saving mode. The phone blocks all apps when using the ultra saving mode. 

[Flood and Flood's wife]

3 minutes ago, Nina80 said:

What you suggest doesn’t solve the problem with the battery saving mode. The phone blocks all apps when using the ultra saving mode. 

Hello @Nina80, 

Thank you for posting back!

1. Why is *ultra saving mode* being used? 

Thank you🙏
Flood🐳+🐋

[Nina80]

The kids turn in on in order to unable kaspersky 

[DvdB]

On 2/11/2024 at 5:44 AM, Flood and Flood's wife said:

Hello @DvdB, 

Welcome!

*Please do not disable the alerts*

Please provide the following: 

1. Which SM-A52 OS version & One UI version? Read: How to find the version of your operating system - for Android users?
2. KSK version? Read: How to find the Kaspersky Safe Kids for Android application version on a child’s device?
3. Have Knox permissions been applied? 
4. In (your) MyKaspersky account, KSK, Application monitoring, how is Settings configured? 
5. Has root / admin access been granted to the phone?
6. Which store is KSK being installed from please? 
7. Please post a *full-screen* image of the alert - please *hide* all private information, phone number, child's name, etc., *before* sharing the image in the Kaspersky Community. 

Please post back? 

Thank you🙏
Flood🐳+🐋

Thanks!

• The mobile is running on android 13 and One UI 5.1.
• KSK version is 1.103.0.3
• Samsung Knox permissions have been applied (approved during install)
• Regarding the Application Monitoring settings, Age restrictions based on public age-appropriate ratings is turned on.
• On the application list most applications are allowed (the default setting) with a few exceptions "available on blocked device" like school related apps and apps like Contacts, Messages, Camera, Settings etc. Additionally there are 2 apps with custom settings: Snapchat - restricted for 1 hour and Galaxy Store - forbidden.
• About root / admin access, the phone has never been rooted and is still in "default factory" mode, running default android supplied by Samsung.
• Also, the default Google Play Store is used for all apps installs like KSK, no other stores.

Today I've enabled the alerts again.

Edited February 12 by DvdB

[Flood and Flood's wife]

On 2/13/2024 at 5:51 AM, DvdB said:

4. On the application list most applications are allowed (the default setting) with a few exceptions "available on blocked device" like school related apps and apps like Contacts, Messages, Camera, Settings etc. Additionally there are 2 apps with custom settings: Snapchat - restricted for 1 hour and Galaxy Store - forbidden.

* Today I've enabled the alerts again.

Hello @DvdB, 

You're most welcome!

Thank you for the information & images!

1. Which age template has been configured? 
2. *Settings* is forbidden/blocked by *default* & should never have *Allowed* access granted unless the parent needs to do something directly on the physical phone - after which the *Allowed* permission for *Settings* should be *revoked*. 
3. Several more screen prints please, on (your) child's phone:

• Post KSK - For Parents  - screen?
• KSK app, go to Settings, Apps, KSK, App info, -> post all screens please? 

Thank you🙏
Flood🐳+🐋

[DvdB]

23 hours ago, Flood and Flood's wife said:

Hello @DvdB, 

You're most welcome!

Thank you for the information & images!

1. Which age template has been configured? 
2. *Settings* is forbidden/blocked by *default* & should never have *Allowed* access granted unless the parent needs to do something directly on the physical phone - after which the *Allowed* permission for *Settings* should be *revoked*. 
3. Several more screen prints please, on (your) child's phone:

• Post KSK - For Parents  - screen?
• KSK app, go to Settings, Apps, KSK, App info, -> post all screens please? 

Thank you🙏
Flood🐳+🐋

Hello @Flood and Flood's wife

1. I've set the Age Restrictions option to "enabled" and I guess this option is related to the Year of Birth in the child profile? It's set to 13 years.
2. I didn't know, thanks for pointing this out, I've changed this option to Forbidden.
3. Please see attached screenshots (I'm sorry but all text is in Dutch but I can help with the translation if needed😀)

[Flood and Flood's wife]

On 2/16/2024 at 5:39 AM, DvdB said:

Hello @Flood and Flood's wife

1. I've set the Age Restrictions option to "enabled" and I guess this option is related to the Year of Birth in the child profile? It's set to 13 years.
2. I didn't know, thanks for pointing this out, I've changed this option to Forbidden.
3. Please see attached screenshots (I'm sorry but all text is in Dutch but I can help with the translation if needed😀)

Hello @DvdB, 

Hello @DvdB, 

Thank you for the information & images!

• Correct, Age restrictions & Birth YR have a direct relationship. 
• When posting in an English 'speaking' section, any *further* screen-images, please include a *full* English translation - of *all* data in the image & as per previous - for your own privacy & security - please hide all personal / private information, before uploading image. 

From (your) screen-images, (in our *list* below), highlighted in *red*, are *action* items, in the dot-point list is further information to take to confirm current configuration status please... 

*List*

a.    Meldingen - Toegestaan  = Notifications - Allowed. 
b.    Schermtijd = Screen time. 
c.    Wis machtiging bij niet gebruik app = Delete authorization if you do not use the app. 
d.    Standaardinstellingen = Standard settings.
e.    Instellen als standaard   =  Set as default -> In deze app =  In this app || *Which options are offered here*? 
f.    Gebruik = Use. 
g.    Mobiele gegevens  = Mobile data. 
h.    Batterij = Battery.
i.    Opslag = Storage. 
j.    Bovenop weergeven = Show on top = Aan = On. 
k.    Systeeminstellingen wijzigen = Toegestaan, Allowed -> *No, Verboden. Forbidden*
l.    App-gegevens in winkel = App data in store = App gedownload uitGoogle Play Store. 
m.    Versie = 1.103.0.3

end of list. 

===============

1. Systeeminstellingen wijzigen - Toegestaan, no, Verboden -> confirm, sign into (your) MyKaspersky account, select KSK, App monitoring, filter Settings -> post a screen-image of the configuration for Settings - please? 
2. In (your) MyKaspersky account, select KSK, App monitoring, select - Category Unknown, change to Forbidden,  post a screen-image of the configuration for Unknown - please? 
3. Memory - we cannot see it in the image - is there another screen-image? 
4. In the first image, three icons, to the right of KSK, what are they please:
5. Confirm, KSK permissions are identical:                                                                                            

Thank you🙏
Flood🐳+🐋

Edited February 19 by Flood and Flood's wife
confirmed Age restrictions, BY. || removed whitespace

[DvdB]

On 2/16/2024 at 12:03 PM, Flood and Flood's wife said:

Hello @DvdB, 

Hello @DvdB, 

Thank you for the information & images!

• Correct, Age restrictions & Birth YR have a direct relationship. 
• When posting in an English 'speaking' section, any *further* screen-images, please include a *full* English translation - of *all* data in the image & as per previous - for your own privacy & security - please hide all personal / private information, before uploading image. 

From (your) screen-images, (in our *list* below), highlighted in *red*, are *action* items, in the dot-point list is further information to take to confirm current configuration status please... 

*List*

a.    Meldingen - Toegestaan  = Notifications - Allowed. 
b.    Schermtijd = Screen time. 
c.    Wis machtiging bij niet gebruik app = Delete authorization if you do not use the app. 
d.    Standaardinstellingen = Standard settings.
e.    Instellen als standaard   =  Set as default -> In deze app =  In this app || *Which options are offered here*? 
f.    Gebruik = Use. 
g.    Mobiele gegevens  = Mobile data. 
h.    Batterij = Battery.
i.    Opslag = Storage. 
j.    Bovenop weergeven = Show on top = Aan = On. 
k.    Systeeminstellingen wijzigen = Toegestaan, Allowed -> *No, Verboden. Forbidden*
l.    App-gegevens in winkel = App data in store = App gedownload uitGoogle Play Store. 
m.    Versie = 1.103.0.3

end of list. 

===============

1. Systeeminstellingen wijzigen - Toegestaan, no, Verboden -> confirm, sign into (your) MyKaspersky account, select KSK, App monitoring, filter Settings -> post a screen-image of the configuration for Settings - please? 
2. In (your) MyKaspersky account, select KSK, App monitoring, select - Category Unknown, change to Forbidden,  post a screen-image of the configuration for Unknown - please? 
3. Memory - we cannot see it in the image - is there another screen-image? 
4. In the first image, three icons, to the right of KSK, what are they please:
5. Confirm, KSK permissions are identical:                                                                                            

Thank you🙏
Flood🐳+🐋

Hello @Flood and Flood's wife

Sorry for the delay (didn't had access to the phone) but this what I found out.

e.    Instellen als standaard   =  Set as default -> In deze app =  In this app || *Which options are offered here*?
The only option I have is (translated):
Selecteer of u deze app wilt openen in plaats van uw browser-app wanneer u naar de ondersteunde webadressen gaat = Select whether you want to open this app instead of your browser app when you go to the supported web addresses
Ondersteunde koppelingen openen = open supported links
Ondersteunde webadressen = Supported web addresses

k.    Systeeminstellingen wijzigen = Toegestaan, Allowed -> *No, Verboden. Forbidden*
If I revoke this permission I'm denying the KSK app to alter the systemsettings, is this okay?
Machtiging toestaan = Allow authorization
Sta toe dat deze app systeeminstellingen wijzigt = Allow this app to change system settings

1 See attached image


2 I've now set the Unknown category to forbidden

3 I do not see any memory items in this view

4 the first icon next to the ksk icon is for the do-not-distrub mode, next one is for the Microsoft "link to Windows" app and the last one is for more icons are active but not visible

5 I can confirm all permissions are identical; location, phone and notification are all allowed

Thanks!

Best regards

Edited February 22 by DvdB

[Flood and Flood's wife]

13 hours ago, DvdB said:

Sorry for the delay (didn't had access to the phone) but this what I found out.

1. I can confirm all permissions are identical; location, phone and notification are all allowed
2. Systeeminstellingen wijzigen - Change System settings = Toegestaan, Allowed. 
3. Settings configuration - in MyKaspersky account - from February 13th, 2024
4. Instellen als standaard   =  Set as default -> Ondersteunde koppelingen openen = open supported links.
5. I do not see any memory items in this view. 
6. More icons are active but not visible. 

Hello @DvdB

Thank you for posting back & the information! No issues with a delay, no problem whatsoever!

We've re-numbered / reformated the list to priotise the critical/important items:

1. *CRITICAL* - *confirm* - KSK, App permissions, Remove permissions if app isn't used -  is *greyed* out - cannot be toggled ON/OFF? see image
   Spoiler

   

    

2. *CRITICAL* - Change system settings - not allowed! It should not be Toegestaan, Allowed - KSK should not have this authority!!
3. *CRITICAL*  - (in your) MyKaspersky account, KSK, Application monitoring, how is Settings configured? It should be *identical* to ours. Forbidden & *Not* available on blocked device - see image. Post a screen image please?
   Spoiler

   

    

4. KSK, App permissions, Set as default  - open supported links - configured. Correct. 
5. Memory (not visible), is Device care *RAM Plus* turned OFF? 
6. More icons are active but not visible -  may we know which icons are active please? 
7. Are the alerts still happening? 
8. Not related to the issue, but, just out of curiosity, is there the option to configure: Different language settings for each app? 

Thank you🙏
Flood🐳+🐋

Edited February 23 by Flood and Flood's wife
removed white space. Added Q. 8.

[DvdB]

On 2/23/2024 at 5:11 AM, Flood and Flood's wife said:

Hello @DvdB

Thank you for posting back & the information! No issues with a delay, no problem whatsoever!

We've re-numbered / reformated the list to priotise the critical/important items:

1. *CRITICAL* - *confirm* - KSK, App permissions, Remove permissions if app isn't used -  is *greyed* out - cannot be toggled ON/OFF? see image
     Reveal hidden contents

   

    

2. *CRITICAL* - Change system settings - not allowed! It should not be Toegestaan, Allowed - KSK should not have this authority!!
3. *CRITICAL*  - (in your) MyKaspersky account, KSK, Application monitoring, how is Settings configured? It should be *identical* to ours. Forbidden & *Not* available on blocked device - see image. Post a screen image please?
     Reveal hidden contents

   

    

4. KSK, App permissions, Set as default  - open supported links - configured. Correct. 
5. Memory (not visible), is Device care *RAM Plus* turned OFF? 
6. More icons are active but not visible -  may we know which icons are active please? 
7. Are the alerts still happening? 
8. Not related to the issue, but, just out of curiosity, is there the option to configure: Different language settings for each app? 

Thank you🙏
Flood🐳+🐋

@Flood and Flood's wife

Thank you so much, it is fixed!

I'm not sure what did the trick in the end, setting the Unknown category to forbidden or maybe a combination of changes but I don't see any error or reinstall the app messages anymore, only the expected notifications and alerts.

Thanks for your efforts and support!

[Flood and Flood's wife]

2 hours ago, DvdB said:

@Flood and Flood's wife

Thank you so much, it is fixed!

I'm not sure what did the trick in the end, setting the Unknown category to forbidden or maybe a combination of changes but I don't see any error or reinstall the app messages anymore, only the expected notifications and alerts.
Thanks for your efforts and support!

Hello @DvdB, 

You're so very welcome!

Thank you for taking the time to share the wonderful news & well done, that's a brillant result, we're delighted to read this! 

The critical settings are:

1. Remove permissions if app isn't used - Greyed out - unable to be toggled ON/OFF
2. Change System settings - Forbidden
3. Settings - Forbidden - Children should never have access to this. 
4. Unknown - Forbidden. 

Thank you🙏
Flood🐳+🐋