I purchased Kaspersky plus plan but the vpn shows free subscription one ( limited ) Please help.

[Mathew14324]

I purchased Kaspersky plus plan for 3 devices, and I signed up using my email ( The one I bought with ) it got connected to the anti virus and its works fine ( Premium version ). After that I downloaded Kaspersky VPN and tried to log in my PC, ( with the email I bought ) it logs to my account but shows the free version ( 300Mb free ). I'm not sharing to anyone, I'm using the owner email. The premium VPN connects to my phone but not my PC. When I went to My Kaspersky website, my pc name was there, but the the VPN crown symbol was dimmed for my pc ( My mobile has the yellow crown ) then I tapped on that, and then the yellow crown lightened, but still it shows free version in my pc. I reinstalled both my Internet Security software and VPN ( my pc didn't restart or shutdown ). On the My Kaspersky website it shows my PC is connected to VPN, but when I open the software, it shows free even though it is logged with the purchased "owner" email. Btw, I have used the VPN on my PC for more than 2 years, when I turned on my pc it was logged out and then when I tried to connect it shows free. Please help

[Berny]

@Mathew14324 Welcome.

Did you try  https://my.kaspersky.com/MyLicenses#/portal/pages/licenses  →  Download ?

[Mathew14324]

@Berny Yes I did 

[Berny]

@Mathew14324

Please contact Kaspersky Technical Support
https://support.kaspersky.com/b2c/#contacts 
1) Fill in the form
2) Did not find your answer ? Contact Customer Service

[Mathew14324]

@Berny ok thank you