How reliable is KOTIP?

[Studynx]

If I upload a questionable exe or program to it and it says clean, yet some of its components are flagged as "suspicious", is it still safe to run?

 

[Berny]

@Studynx

1 hour ago, Studynx said:

"suspicious", is it still safe to run?

Only Kaspersky Virus Lab can confirm “clean” or “infected”.

[Studynx]

2 hours ago, Berny said:

@Studynx

Only Kaspersky Virus Lab can confirm “clean” or “infected”.

Where or who is that if not KOTIP? You mean when I re-submit for-reanalysis and give my email address?

[Berny]

@Studynx

After a re-resumit you obtain an email reply.

Quote

“ Kaspersky Anti-virus Lab replies to your request “

Also, the verdict from the Malware Analist is 100% reliable.

[Studynx]

Just now, Berny said:

@Studynx

After a re-resumit you obtain an email reply.

Also, the verdict from the Malware Analist is 100% reliable.

Sadly I do not. I have twice submitted 2 separate samples thus far, and to this day, I haven't received a single response regarding either of them. I was logged into my Kaspersky account and gave the correct email address. How long does it usually take them to respond in any manner?

[Berny]

@Studynx

2 minutes ago, Studynx said:

How long does it usually take them to respond 

My personal experience is mostly a verdict after around 30/60 minutes , but in some cases the next day. Did you try to submit a ticket to Kaspersky Technical Support ?

[Studynx]

31 minutes ago, Berny said:

@Studynx

My personal experience is mostly a verdict after around 30/60 minutes , but in some cases the next day. Did you try to submit a ticket to Kaspersky Technical Support ?

Regarding the samples or the lack of response by Malware Analyst? In both cases, no

[Berny]

@Studynx

4 hours ago, Studynx said:

a questionable exe

Can you please specify ?

[Studynx]

Just now, Berny said:

@Studynx

Can you please specify ?

A 3rd party program that I want to run on my machines. I have tested it with VirusTotal, says it's clean. I have tested it with KOTIP, says it's clean. However I also want Malware Analyst to test it for me to be 100% sure but as noted above, I've consistently failed to receive any sort of response from Kaspersky Malware Analyst to my registered email address

[Berny]

@Studynx

3 minutes ago, Studynx said:

A 3rd party program

I would like to help you but without detailed information we are looking in the dark … 🤔

[Studynx]

3 hours ago, Berny said:

@Studynx

I would like to help you but without detailed information we are looking in the dark … 🤔

I do appreciate it but how can you help me? This is why I need Kaspersky MA but they won't respond which is the point of this thread 

[Berny]

@Studynx

Please share your INC number, Kaspersky collaborators are watching this Forum. 

[Studynx]

27 minutes ago, Berny said:

@Studynx

Please share your INC number, Kaspersky collaborators are watching this Forum. 

ID INC000016409041

[Studynx]

Hello folks. Can I please finally get some input from Kaspersky Employees?🥰