Error while installing a Program

[ik8ozv]

Hello,

i ahve problem while i install a program.

While it is installing i get the error

 

I have tried to Pause the protection for just 1 minute and retried to install again the program.

The program installed without problems.

Please how to solve?

Thanks

Enzo

[Berny]

@ik8ozv Welcome. Can you please check your Kaspersky detailed reports and post a screenshot from a detection that is refering to “RegVsp.exe“

[ik8ozv]

@Berny Thanks for your reply.

Please can you tell me what to do exactly ?

Thanks

Enzo

 

[Berny]

@ik8ozv On the main Kaspersky window , please go to  More tools > Reports > Detailed reports and search in the Logs for a detection on RegVsp.exe

[ik8ozv]

@Berny I have done what you have said. I hope i’ve done correctly.

I have exported in a txt file which i attach to the message.

Thanks

 

 

[Berny]

@ik8ozv Please submit the object in a ZIP-file to K-Lab Technical Support https://center.kaspersky.com/it 

[ik8ozv]

@Berny OK Done.

Thanks