Jump to content
Kaspersky Support Forum

ERR_HTTP2_PROTOCOL_ERROR on particular sites

DR_NOMAD

By DR_NOMAD
in Kaspersky Internet Security

 Share
Go to solution Solved by Igor Kurzin,

Recommended Posts

DR_NOMAD

DR_NOMAD

Posted
  • Author
Posted

Hi, I have Kaspersky. I’ve run into an issue when it comes to accessing "https://mapgenie.io/tarkov" [Link disabled] as well as a couple other sites, I simply can’t access them and get given an ERR_HTTP2_PROTOCOL_ERROR message.

this is an issue i’ve tested across chrome, edge & firefox.

I’ve tried flushing DNS, changing DNS servers, reinstalling KIS and a few other tricks but non of that works.

However when I set the domain to a trusted address in my network settings or simply disable Kaspersky internet secirity i seem to be able to access the sites again.

I’ve looked through other forum posts and found no other possible fixes so I wanted to ask here as I don’t particularly want to keep these sites as trusted or disable my antivirus to view them.

 

any help would be greatly appricated!

Link to comment
Share on other sites
  • Replies 109
  • Created
  • Last Reply

Top Posters In This Topic

  • Flood and Flood's wife

    12

  • Igor Kurzin

    10

  • Jbennett360

    10

  • Berny

    8

Popular Days

Top Posters In This Topic

Popular Days

Flood and Flood's wife

Flood and Flood's wife

Posted
Posted

I’ve run into an issue when it comes to accessing "https://mapgenie.io/tarkov" [Link disabled] an ERR_HTTP2_PROTOCOL_ERROR message. I’ve tested across chrome, edge & firefox. However when I set the domain to a trusted address in my network settings or simply disable Kaspersky internet security i seem to be able to access the sites again.

 

Hello @DR_NOMAD, 

Also, fyi, we get the same result for mapgenie.io/tarkov & each browser is showing the site is not secure: 

 

 

 

Thank you🙏

Flood🐳+🐋

Link to comment
Share on other sites
Flood and Flood's wife

Flood and Flood's wife

Posted
Posted

same issue with leasticoulddo.com analis says site is fine

Hello @Goro, 

Welcome!

Please follow the direction provided above by Moderator @Berny.

 

 

 

Thank you🙏

Flood🐳+🐋

Link to comment
Share on other sites
Goro

Goro

Posted
Posted

same issue with leasticoulddo.com analis says site is fine

Hello @Goro, 

Welcome!

Please follow the direction provided above by Moderator @Berny.

 

 

 

Thank you🙏

Flood🐳+🐋

Like i said, i did so and it says it is fine:

 

Link to comment
Share on other sites
Flood and Flood's wife

Flood and Flood's wife

Posted
Posted

Hello @Goro, 

You’re most welcome!

Thank you for posting back!

  1. Log a case with Kaspersky consumer support, either via Chat or Email, fill in Connectivity issues, Specific website does not work as expected template. Support may request logs, traces & other data, they will guide you. Also, it may help them if you provide a images & or a video of the issue. 
  • If selecting Chat option, we recommend you request a copy of the chat transcript, make sure you fill in your email address AFTER the chat is activated by the Chat agent & complete the Verify your email address email AFTER the chat completes.
  • When it’s available, please share the outcome with the Community? 

Thank you🙏

Flood🐳+🐋

Link to comment
Share on other sites
DR_NOMAD

DR_NOMAD

Posted
  • Author
Posted

I’m glad to see I wasn’t wrong to post here if its affecting other users as well, is this issue something that will be addressed by the devs ?

As a note this issue only started happening 2 days ago if it helps!

Link to comment
Share on other sites
Goro

Goro

Posted
Posted

I’m glad to see I wasn’t wrong to post here if its affecting other users as well, is this issue something that will be addressed by the devs ?

As a note this issue only started happening 2 days ago if it helps!

Aroundthe same time for me.

Also for thee record, it affects many sites. I’d say around 3% of sites i use are affected.

Link to comment
Share on other sites
Flood and Flood's wife

Flood and Flood's wife

Posted
Posted
  1. I’m glad to see I wasn’t wrong to post here if its affecting other users as well,
  2. is this issue something that will be addressed by the devs ?
  3. As a note this issue only started happening 2 days ago if it helps!

Hello @DR_NOMAD, 

You’re most welcome!

Thank you for posting back!

  • It’s almost never *wrong* to raise a topic within the Community. 
  • For Kaspersky to work on & fix such an issue, the correct procedure is to log a case, as we advised @Goro, in our earlier reply;  it may also be a Kaspersky expert picks up the issue here in the Community, however, they generally ask for a case to be logged, that way they allocate resources. 
  • You may choose not to, & wait to see if anything happens, but, if nothing does, you’ll end up having to log a case anyway. 
  • IF you do log a case, you can let them know when the issue began. 
  • When it’s available, please share the outcome with the Community?

Thank you🙏

Flood🐳+🐋

Link to comment
Share on other sites
imusingkasperskyyay

imusingkasperskyyay

Posted
Posted

i have the same issue with firefox & edge:

ERR_HTTP2_PROTOCOL_ERROR

 

https://9anime.to

https://mangasee123.com/

 

My friends that use Kaspersky have the same issue. ( they just tried a few minutes ago )

Ive tried without Kaspersky installed and it works fine, this started 2 days ago.

sumited mangasee to https://opentip.kaspersky.com/mangasee123.com%2F/

and the status was good.

 

Unsure what happened but this is new, everything worked fine.

The desktop had no issues prior, it suddenly started and i thought it was something on my end, reinstalled the entire goddamn windows to be sure.

I even updated my router ( unifi dreammachine ) to the latest firmware to be sure.

Did the basics, flushed dns etc.

 

Since my friends have the same issue this is 99,999% not a local issue on my end.

Link to comment
Share on other sites
Flood and Flood's wife

Flood and Flood's wife

Posted
Posted
  1. Since my friends have the same issue this is 99,999% not a local issue on my end.

Hello @imusingkasperskyyay,

Welcome!

Correct! 

  • There *appears* to be an issue on the Kaspersky side, we’re all waiting to see the outcome.
  • IF you feel like it, you may wish to let them know via Chat or Email: Kaspersky consumer support, fill in Connectivity issues, Specific website does not work as expected template. Support may request logs, traces & other data, they will guide you. Also, it may help them if you provide a images & or a video of the issue. 
  • Please let the Community know the outcome when it’s available? 

Thank you🙏

Flood🐳+🐋

Link to comment
Share on other sites
Igor Kurzin

Igor Kurzin

Posted
Posted

Hi @DR_NOMAD , @Goro , @Shane , @Dre , @onova , @imusingkasperskyyay , 

Do you have Safe Kids installed on the machine? 
What is its version? You can check by hovering the mouse pointer over the Safe Kids icon in taskbar or by right-clicking and selecting “About”. 


If you already sent a ticket to technical support, please PM me its number.

Link to comment
Share on other sites
Flood and Flood's wife

Flood and Flood's wife

Posted
Posted

Hi @DR_NOMAD , @Goro , @Shane , @Dre , @onova , @imusingkasperskyyay , 

Do you have Safe Kids installed on the machine? 

Hello @Igor Kurzin, 

  • KSK 1.0.5.9806(l)/202106

All the URLs reported above are generating ERR_HTTP2_PROTOCOL_ERROR, “supposedly” due to certificate issue. 

KSK 1.0.5.9806(l)/202106 version has been in place since early November, has been stable without any issues. 

Thank you🙏

Flood🐳+🐋

Link to comment
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now
 Share
Go to topic listing


×
×
  • Create New...