Hi,

I came here because I cannot take this situation anymore. Been using Kaspersky, the full package, for several years now on multiple devices. The bigger problem is the password manager. I am developer so I have a very strong PC, running Windows 11, but the app lags so badly that you cannot work with it. I have like 1300 accounts, a few passkeys, some documents, some notes, nothing out of the ordinary.

Months ago the same problem was on Android, for a very long time, and now the android version behaves better and the PC version is completely broken. I won't even go into the problems I had with the updates, how many times I had to re-install it because the updates were breaking it...

Right now I just want to be able to use the password manager, since I am paying for it. I want to login to a website? the extension takes MINUTES to load the account or even open, or doesn't open at all. I want to retrieve a document? The desktop app HANGS for MINUTES or simply crashes. I want to add or edit a note? Same thing happens. I just cannot continue like this.

My PC is pristine; with top of the line hardware and licensed Windows 11 with all the updates. I find this ridiculous and impossible at this point. The worst part is that you cannot even export all your data to move to another password manager; documents, passkeys, all stay there.

Can you please improve the app already? It's not like you don't have enough customers or you don't make enough profit. If your developers are too weak to fix it, just use AI.

I would make a video, but then I would disclose who I am and I would be targeted by hackers. Please understand this.

Thanks.

@AnonymousBanana Welcome on the Kaspersky Forum

1 hour ago, AnonymousBanana said:

The desktop app HANGS for MINUTES or simply crashes

Please contact Kaspersky Technical Support :
→ https://support.kaspersky.com/b2c/#contacts
1) Fill in the form
2) Did not find your answer ? Contact Customer Service

1 hour ago, Berny said:

@AnonymousBanana Welcome on the Kaspersky Forum

Please contact Kaspersky Technical Support :
→ https://support.kaspersky.com/b2c/#contacts
1) Fill in the form
2) Did not find your answer ? Contact Customer Service

And what exactly can support do? Reinstall the app? Come on...

@AnonymousBanana

18 minutes ago, AnonymousBanana said:

Come on...

For privacy reasons we don't request System Logs which you can submit in your ticket to K Technical Support.

I ran into exactly the same problems. This app is just awful. It works terribly and gets worse and worse every day. Using it is absolutely unbearable. Were you able to solve this problem somehow?

@krok Welcome on the Kaspersky Forum

We understand your dissatisfaction and we would like to help you, but can you please provide some details concerning your issues.

Also , please "Read before you create a new topic!"

14 hours ago, krok said:

I ran into exactly the same problems. This app is just awful. It works terribly and gets worse and worse every day. Using it is absolutely unbearable. Were you able to solve this problem somehow?

I know right? It's absolutely ridiculous. Every update seems to break it worse and worse. And no, there is nothing I can do because it's seems to be a code issue. Their search literally bugs and hangs the app, and so on. Maybe it works better if you have like 5 accounts... but considering they are using SQLite it should be ultra fast for 1000 accounts...

13 hours ago, Berny said:

@krok Welcome on the Kaspersky Forum

We understand your dissatisfaction and we would like to help you, but can you please provide some details concerning your issues.

Also , please "Read before you create a new topic!"

What kind of details do you need? Because there is nothing you can do, or your technical support, other than make us reinstall it. This is a developer problem, and I repeat, my PC is pristine and I am developer. I know exactly how KPM was built, how it works, everything. But it's not my job to tell you how to fix your commercial product. It's your job to figure it out and make it work...

Just so you don't say I am being difficult, here is some info:

Edition	Windows 11 Pro
Version	25H2
Installed on	‎15/‎12/‎2024
OS build	26200.9457
Experience	Windows Feature Experience Pack 1000.26100.360.0

Device name	...
Processor	AMD Ryzen 9 5900X 12-Core Processor (3.70 GHz)
Installed RAM	32.0 GB
Device ID	...
Product ID	...
System type	64-bit operating system, x64-based processor
Pen and touch	No pen or touch input is available for this display

KPM: 26.0.0.748 / 1789922578_7833 / 1.1.0.2_1

The issue is not isolated, as you can see there are other users. Most of them won't even bother posting or reporting.

@AnonymousBanana

Thank you for your feedback , please see my suggestion above :

" For privacy reasons we don't request System Logs which you can submit in your ticket to K Technical Support. "

On 03.10.2026 at 11:01, AnonymousBanana said:

Hi,

I came here because I cannot take this situation anymore. Been using Kaspersky, the full package, for several years now on multiple devices. The bigger problem is the password manager. I am developer so I have a very strong PC, running Windows 11, but the app lags so badly that you cannot work with it. I have like 1300 accounts, a few passkeys, some documents, some notes, nothing out of the ordinary.

Months ago the same problem was on Android, for a very long time, and now the android version behaves better and the PC version is completely broken. I won't even go into the problems I had with the updates, how many times I had to re-install it because the updates were breaking it...

Right now I just want to be able to use the password manager, since I am paying for it. I want to login to a website? the extension takes MINUTES to load the account or even open, or doesn't open at all. I want to retrieve a document? The desktop app HANGS for MINUTES or simply crashes. I want to add or edit a note? Same thing happens. I just cannot continue like this.

My PC is pristine; with top of the line hardware and licensed Windows 11 with all the updates. I find this ridiculous and impossible at this point. The worst part is that you cannot even export all your data to move to another password manager; documents, passkeys, all stay there.

Can you please improve the app already? It's not like you don't have enough customers or you don't make enough profit. If your developers are too weak to fix it, just use AI.

I would make a video, but then I would disclose who I am and I would be targeted by hackers. Please understand this.

Thanks.

3 hours ago, AnonymousBanana said:

I know right? It's absolutely ridiculous. Every update seems to break it worse and worse. And no, there is nothing I can do because it's seems to be a code issue. Their search literally bugs and hangs the app, and so on. Maybe it works better if you have like 5 accounts... but considering they are using SQLite it should be ultra fast for 1000 accounts...

What kind of details do you need? Because there is nothing you can do, or your technical support, other than make us reinstall it. This is a developer problem, and I repeat, my PC is pristine and I am developer. I know exactly how KPM was built, how it works, everything. But it's not my job to tell you how to fix your commercial product. It's your job to figure it out and make it work...

Just so you don't say I am being difficult, here is some info:

Edition	Windows 11 Pro
Version	25H2
Installed on	‎15/‎12/‎2024
OS build	26200.9457
Experience	Windows Feature Experience Pack 1000.26100.360.0

Device name	...
Processor	AMD Ryzen 9 5900X 12-Core Processor (3.70 GHz)
Installed RAM	32.0 GB
Device ID	...
Product ID	...
System type	64-bit operating system, x64-based processor
Pen and touch	No pen or touch input is available for this display

KPM: 26.0.0.748 / 1789922578_7833 / 1.1.0.2_1

The issue is not isolated, as you can see there are other users. Most of them won't even bother posting or reporting.

I sent them the data, but I suspect the reply will be something like reinstall the extension or reinstall the program, and then everything will be great, but that’s not a solution.

I agree with you that the problem is probably in the product itself, meaning they most likely have issues in the code. It seems to interact with the database incorrectly, and it works so clumsily that it’s just a nightmare.

If they don’t fix this problem, then most likely we’ll have to switch password managers.

P.S. And for some unknown reason, as soon as you turn on tracing in the program to send it to support, the program suddenly starts working much better and filling everything in faster. But as soon as you turn that feature off, it starts lagging again.

Edited Tuesday at 08:09 AM3 days by krok

@krok

Please feel free to share your INC reference , Kaspersky employees are watching this Forum.