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Discord does not open when Kaspersky is ON


Thilak
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Discord doesn't start when the Kaspersky is ON. When the Kaspersky is Disabled, Discord client connects and opens. It happens the same for Unity3D Hub. I did allow the Discord and UnityHub in Firewall settings in Kaspersky.

This happened after the Windows Update.

OS : Windows 11

Product : Kaspersky Total Security

Edited by Thilak
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2 hours ago, Thilak said:
  1. Kaspersky Total Security
  2. This happened after the Windows Update. OS : Windows 11. 
  3. Discord doesn't start when the Kaspersky is ON. When the Kaspersky is Disabled, Discord client connects and opens.
  4. It happens the same for Unity3D Hub.
  5. I did allow the Discord and UnityHub in Firewall settings in Kaspersky.

Hello @Thilak

Welcome!

  • We've checked our systems - W11 22H2, Discord is running fine. 
  1. Which KTS version & patch(x), is installed, on the Windows taskbar, or hidden icons, right-click the Kaspersky icon, select About
  2. Confirm the Windows 11 OS update, is a commercial release, not a Preview, Insider or Beta release, refer: Which version of Windows operating system am I running
  3. In KTS Reports, are there any DISCORD events - that match the issues you're reporting, if "yes", save the Report as a text file, upload to cloud & post the share link please? 
  4. Is Unity3D Hub compatible with W11 22H2, please confirm with the Unity team? 
  5. In KTS Reports, are there any Unity3D Hub events - that match the issues you're reporting, if "yes", save the Report as a text file, upload to cloud & post the share link please?  
  6. With the Discord &  Unity3D Hub Firewall exclusions, are the issues resolved - do Discord & Unity work as you expect them to or is it only when KTS is disabled that the apps work? 

Please post back? 

Thank you🙏
Flood🐳+🐋

Edited by Flood and Flood's wife
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13 hours ago, Thilak said:
  • "I did allow the Discord and UnityHub in Firewall settings in Kaspersky."
1 hour ago, Thilak said:
  • Please share more about 'Adding Applications to Exclusions'

Hello @Thilak

You're most welcome!

  1. Are there any DISCORD or Unity3D Hub events in the KTS Reports - "yes" or "no" -> if "yes", share those events as we've requested in our first reply or follow the next point 3, in this reply? 
  2. Which 'Exclusions' are you referring to? 
  3. Log a case with support, select either Chat or Email, select Application malfunction, Other template; support may request logs, traces & other data, they will guide you 

Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋

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  • 2 months later...
On 14/10/2022 at 04:19, Igor Kurzin disse:

Hi @Thilak

Try this: 

1. Disable Self-Defense via Settings -> General
2. Exit Kaspersky product
3. Go to folder C:\ProgramData\Kaspersky Lab\AVP21.3\Report\ and delete all the contents (files and folders)
4. Run Kaspersky product
5. Enable Self-Defense
6. Check the issue.

work here thys alot

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  • 1 month later...
On 14/10/2022 at 04:19, Igor Kurzin disse:

Hi @Thilak

Try this: 

1. Disable Self-Defense via Settings -> General
2. Exit Kaspersky product
3. Go to folder C:\ProgramData\Kaspersky Lab\AVP21.3\Report\ and delete all the contents (files and folders)
4. Run Kaspersky product
5. Enable Self-Defense
6. Check the issue.

Thanks a lot!!!
Windows Store and Discord were working normally for years until yesterday and today stopped work. This solution solved the problem.

I created an account just for thank you.

Edited by Christian Cardoso
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On 10/14/2022 at 9:19 AM, Igor Kurzin said:

Hi @Thilak

Try this: 

1. Disable Self-Defense via Settings -> General
2. Exit Kaspersky product
3. Go to folder C:\ProgramData\Kaspersky Lab\AVP21.3\Report\ and delete all the contents (files and folders)
4. Run Kaspersky product
5. Enable Self-Defense
6. Check the issue.

Hello ! I have the same problem but I'm stuck at the third step, I need administrator permission, I've played with the security settings of the file, nothing helps. Do you have any ideas? 

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1 hour ago, Guilhem said:

Hello ! I have the same problem but I'm stuck at the third step, I need administrator permission,

Hello @Guilhem

Welcome!

Follow the instructions provided by @Igor Kurzin carefully

  1. In (Windows) File Explorer, make sure Hidden items is checked? 
  2. 💥Open the Kaspersky application, then disable Self-Defense via Settings⚙ -> General💥
  3. Exit Kaspersky application - on the Windows taskbar or hidden icons, rightclick the Kaspersky icon, select Exit. 
  4. Go to folder C:\ProgramData\Kaspersky Lab\AVP21.3\Report\ and delete all the contents (files and folders)
  5. Start the Kaspersky application. 
  6. Enable Self-Defense
  7. Re-check the issue?

Thank you🙏
Flood🐳+🐋

Edited by Flood and Flood's wife
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