Database Update stuck at 80%

[João Pedro]

Hi. I just re-installed the Kaspersky Security Cloud (version 21.3.10.391(h) ) on a freshly reset Windows 10 Home (version 21H2, build 19044.1766) and I noticed the application is having a hard time updating its database. For the past 24hs now, in many attempts, both manual and automatically triggered, it starts downloading, then slows to crawl and gets stuck at 80%, only to fail. See attached images. I already tried following every advice from here: https://support.kaspersky.com/common/error/update/13285#block2 , to no avail.
Is this commom? Are the servers overloaded or something? Is there anything else I can do about it?

 

Edited June 26, 2022 by João Pedro
typo

[Berny]

@João Pedro  Welcome.

Concerning the status “Failed” please see this Kaspersky Support article :

https://support.kaspersky.com/common/error/update/13286

[João Pedro]

On 6/26/2022 at 12:39 PM, Berny said:

@João Pedro  Welcome.

Concerning the status “Failed” please see this Kaspersky Support article :

https://support.kaspersky.com/common/error/update/13286

Thanks for the response. I tried that too, but unfortunately, the issue remained.

[Berny]

@João Pedro

Please contact Kaspersky Technical Support 

→ https://support.kaspersky.com/b2c#contacts 
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