Chrome extension causes Grey screen on Google permission page

[avlad]

Looks like a bug.

Browser Google Chrome Version 104.0.5112.79 (Official Build) (x86_64) (up to date)

KPM Extension version 9.7.0.45

Observation: while extension is enabled, try to open document/file permission page (sharing button) on Google Doc/Drive/etc and the close permission page (by clicking done or click out of window). The background grey screen still exists and the page is not operational. This can't be reproduced if extension is disabled.

[harlan4096]

Go to Chrome extensions option and click over Update Extensions...

[avlad]

Probably I missed to say that this is MacOS. I don't see any Update extensions buttons etc. Btw looks this is recent version. I just removed and installed extension again. No result.

Version 9.7.0.45

Updated May 6, 2022

[harlan4096]

https://chrome.google.com/webstore/detail/kaspersky-password-manage/dhnkblpjbkfklfloegejegedcafpliaa?hl=es-419

 

Check also:

 

https://support.kaspersky.com/KPM/Win9.2/en-US/180293.htm

[avlad]

so what the solution? to install new version? first link extension doesn't work (red). as I understand this is just my local issue. sad ( 

[harlan4096]

Try to uninstall current KMP extension from Your Chrome, and then install this one:

 

https://chrome.google.com/webstore/detail/kaspersky-password-manage/dhnkblpjbkfklfloegejegedcafpliaa?hl=es-419

[avlad]

This extension doesn't work. It offers me to install KPM app and the icon is red. 

[harlan4096]

I have no MAC OS system, so you better contact to K. Support:

 

https://support.kaspersky.com/b2c/Global

 

 

And fill in the form with the proper info.

[mohsin73]

This could be caused by a number of things, but the most likely culprit is a conflict with another extension or with the Chrome settings. Try disabling other extensions one by one to see if that fixes the problem, and if not, try resetting your Chrome settings.

[Jasmin Patel]

It seems like your installed extension is interfering with Google's permission page. This is likely causing a conflict that results in the grey screen and unresponsive page. To resolve this, try disabling all extensions temporarily and see if the issue persists. If the problem disappears, gradually enable extensions one by one to identify the culprit. If you can't pinpoint the issue, consider contacting the extension developer or Google support for further assistance.