Cant add some Zoom.exe file to application control

[Hendarto]

I cant add Zoom.exe to my Application Control rule. Thats make my zoom cant do login or join some zoom video call. I always need to pause kaspersky to be able to join or login, and when i resume the protection and try to rejoin the error shown error 5003 that told me to mske sure my connection is not blocked by firewall. 

I have try to add zoom.exe but the my application control prevent its, have try to reinstall the zoom but the problem still occur. But when i try other file like, the file can be added to rules, and funny things is i did copy Zoom.exe to Zoom-copy.exe and it can added to the rules but its not solve my main problem because the Zoom itself refers to Zoom.exe not with the copy name on its. Here the video that i cant add my file only for Zoom.exe to rules.

https://drive.google.com/file/d/1UD816GyJn6iKgDcXrSmuG4N1HgyAfqHo/view?usp=sharing

I have try to add the folders that zoom located as threat and exclution but still get blocked

 

Windows 11 v 10.0.22631 Build 22631

KTS 21.3.10.391 (m)

2021 AO Kaspersky Lab

 

 

Edited yesterday at 03:36 AM by Hendarto
Add windows and kts version

[Hendarto]

The zoom version is version 6.3.11 (60501)

Windows 11 v 10.0.22631 Build 22631

KTS 21.3.10.391 (m)

2021 AO Kaspersky Lab

Edited yesterday at 03:39 AM by Hendarto
Add windows and kts version

[Flood and Flood's wife]

1 hour ago, Hendarto said:

The zoom version 6.3.11 (60501)

Windows 11 v 10.0.22631 Build 22631

KTS 21.3.10.391 (m)

Hello @Hendarto, 

Welcome!

*First* KTS is Kaspersky's *old* software, it's been replaced, update to Kaspersky Plus, the update is *free* & is *like-for-like*; read:  Kaspersky: Basic, Standard, Plus, Premium - info & FAQ, by Danila T.

Kaspersky Plus can be downloaded here: https://www.kaspersky.com/downloads#update-product. 

*Second*- why are (you) adding any Zoom - that is already *Trusted* by Kaspersky?

1. *After* uninstalling KTS - shutdown the computer using SHUTDOWN, not Restart, power ON by pressing the power button, login. 
2. Download & install Kaspersky Plus, after installing Kaspersky Plus, do the following: 
3. Sign-into Kaspersky Plus *application* with the same email address (you) use to sign-into (your) MyKaspersky account - so Kaspersky Plus *application* & the license in (your) MyKaspersky account synchronise. 
4. Delete the zoom exe *copy* from Kaspersky Manage applications. 
5. Run a Database update. 
6. Shutdown the computer using SHUTDOWN, not Restart, power ON by pressing the power button, login. 
7. Recheck Zoom? 

Please share the outcome, with the Community, when it's available?

Thank you🙏
Flood🐳+🐋

Edited yesterday at 05:28 AM by Flood and Flood's wife
Modified *Second* & added additional dotpoint

[Hendarto]

3 hours ago, Flood and Flood's wife said:

Hello @Hendarto, 

Welcome!

*First* KTS is Kaspersky's *old* software, it's been replaced, update to Kaspersky Plus, the update is *free* & is *like-for-like*; read:  Kaspersky: Basic, Standard, Plus, Premium - info & FAQ, by Danila T.

Kaspersky Plus can be downloaded here: https://www.kaspersky.com/downloads#update-product. 

*Second*- why are (you) adding any Zoom - that is already *Trusted* by Kaspersky?

1. *After* uninstalling KTS - shutdown the computer using SHUTDOWN, not Restart, power ON by pressing the power button, login. 
2. Download & install Kaspersky Plus, after installing Kaspersky Plus, do the following: 
3. Sign-into Kaspersky Plus *application* with the same email address (you) use to sign-into (your) MyKaspersky account - so Kaspersky Plus *application* & the license in (your) MyKaspersky account synchronise. 
4. Delete the zoom exe *copy* from Kaspersky Manage applications. 
5. Run a Database update. 
6. Shutdown the computer using SHUTDOWN, not Restart, power ON by pressing the power button, login. 
7. Recheck Zoom? 

Please share the outcome, with the Community, when it's available?

Thank you🙏
Flood🐳+🐋

Thank you very much, your solution resolve my issue after i uninstall my KTS and change it to Kaspersky Plus. Now i can login and make a video call. I will mark your reply as a solution. I will tell, if i meet any issue regarding to this updates. 🙏🙏🙏🙏

Here some tricks for anyone who encountered same issue to me while uninstalling KTS is ignore the pop up from KTS that ask u for license while you in process to uninstalling or in the wizard uninstallation. 

Thanks 🙏🙏🙏 @Flood and Flood's wife