Blocking the website.

[PeterUk]

Hello. I have been having a problem with the Autotrader.co.uk website for some time now. For some reason, my Kaspersky is blocking me from searching for cars. After turning off the antivirus, everything returns to normal. Nothing was changed, everything previously worked without any problems. Thank you for all your help.

[Flood and Flood's wife]

3 hours ago, PeterUk said:

I have been having a problem with the Autotrader.co.uk website for some time now.
For some reason, my Kaspersky is blocking me from searching for cars. 
After turning off the antivirus, everything returns to normal. 
Nothing was changed, everything previously worked without any problems. 
Thank you for all your help.

Hello @PeterUk, 

Welcome!

1. Is the problem happening in every supported browser: Edge, Chrome, FireFox?
2. IF *any* browser, have (you) tried running in Incognito / Private mode? 
3. In the browser(s) used, have there been any new extensions, add-ons or plugins installed? 
4. Has the stored data been cleared from the browser, the browser closed, re-opened & the issue rechecked - example: chrome://settings/content/all?searchSubpage=autotrader.co.uk? 
5. When did the problem start? 
6. Which Windows 11 OS version & build, in Windows Search, type WINVER, select the WINVER app & post back the information shown? 
7. Which Premium version-> on the Windows Taskbar select *Hidden icons*, rightclick the Kaspersky icon, select About? 
8. Has a patch recently been updated on Kaspersky? IF 'yes', was the computer fully powered OFF & ON again to apply the patch? 

Please post back?

Thank you🙏
Flood🐳+🐋

Edited yesterday at 06:03 AM by Flood and Flood's wife
renumbered

[PeterUk]

Hello.

Thank you for your quick reply.

1 I use Opera and Firefox 2 I don't know how to check if I'm using Incognito / Private mode? but rather not,   because I didn't change it.

3 I didn't install anything extra.

4 Yes, the problem repeats.

5 The problem started a week ago.

6 I'm using Windows 11

7 Kaspersky Premium 21.19.7.527

8 Yes

[PeterUk]

[Flood and Flood's wife]

1 hour ago, PeterUk said:

Hello @PeterUk, 

Thank you!

We're 'guessing' you didn't feel like providing any more information? 

You may feel more inspired to do so by logging a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts  - on the support page, select either Chat or Email, then fill in the template as shown below, include a *detailed history*. 

*Also - IF using Chat - ask the operator to email (you) a copy of the chat transcript *before* ending the chat - otherwise (you'll) have no record of the chat*

Please share the outcome with the Community, when it's available? 
Thank you🙏
Flood🐳+🐋

[PeterUk]

I answered all your questions in a previous message.

[Flood and Flood's wife]

3 hours ago, PeterUk said:

I answered all your questions in a previous message.

Hello @PeterUk, 

Thank you for posting back!

That's so odd bc the 11:50am post did not appear for us. Moving on:

• Opera is not supported.
• Please provide the Windows 11 OS build, in Windows Search, type WINVER, select the WINVER app & post back the information shown? 
• Please do the following, close Firefox. 

1. In Kaspersky Premium, select the Settings icon ⚙ on the lower-left-hand-side of the GUI, in Settings, select Manage settings, select Export, create a name the configuration file & select a path to save the file, READ: How to export settings. 
2. Still in Manage settings, select Restore, select Next, select Confirm, select Done. 
3. Shutdown the computer using Shutdown, not Restart, power ON by pressing the power button, login. 
4. Start the FireFox browser, recheck the issue? 

Post back the outcome please? 

Thank you🙏
Flood🐳+🐋