Hello,

when I open Kaspersky Password Manager it asks me to sign in with my Kaspersky Account. After that, there is just this screen. Can anyone help me with this issue?

Hello,

Could you please check this issue after a while?

Well, I've waited for about 30 minutes and the screen didn't change.

Hello @Louiss,

Thank you for updating us!

1. Have you ever successfully used KPM since it's been installed? 
2. Has the computer been shutdown, using Shutdown, full power OFF & ON, since KPM has been installed?
3. Do you have a KPM backup? 
4. Is KPM Premium or Free?
5. Is KPM a part of another Kaspersky software installed product or a separate/standalone installation?

Please let us know?

Thank you?

Flood?+?

 

Edited April 3, 20224 yr by Flood and Flood's wife

Hello @Flood and Flood's wife,

1. Kind of. I have the Premium version and when I try to log in to my Account the screen comes on.

2. It has been restarted a few times.

3. No, I do not, but I have my passwords.

4. It is the premium version.

5. I installed it with Kaspersky Total Security, but since then I uninstalled and installed it two times because of that error.

Hi, @Louiss

Could you login my kaspersky via its website？Please login and change your password. After do that, please re-check this issue.

Regards.