App not loading

[Louiss]

Hello,

when I open Kaspersky Password Manager it asks me to sign in with my Kaspersky Account. After that, there is just this screen. Can anyone help me with this issue?

[Wesly.Zhang]

Hello,

Could you please check this issue after a while?

[Louiss]

Well, I've waited for about 30 minutes and the screen didn't change.

[Flood and Flood's wife]

Hello @Louiss,

Thank you for updating us!

1. Have you ever successfully used KPM since it's been installed? 
2. Has the computer been shutdown, using Shutdown, full power OFF & ON, since KPM has been installed?
3. Do you have a KPM backup? 
4. Is KPM Premium or Free?
5. Is KPM a part of another Kaspersky software installed product or a separate/standalone installation?

Please let us know?

Thank you?

Flood?+?

 

Edited April 3, 2022 by Flood and Flood's wife

[Louiss]

Hello @Flood and Flood's wife,

1. Kind of. I have the Premium version and when I try to log in to my Account the screen comes on.

2. It has been restarted a few times.

3. No, I do not, but I have my passwords.

4. It is the premium version.

5. I installed it with Kaspersky Total Security, but since then I uninstalled and installed it two times because of that error.

[Wesly.Zhang]

Hi, @Louiss

Could you login my kaspersky via its website？Please login and change your password. After do that, please re-check this issue.

Regards.