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Thank you FLOOD for a quick answer of course all programs are licensed but I renewed KAV 2019 just a month ago. I was expecting to be on 2020 version but I stayed on 2019. How do I upgrade to KAV 2020? Would KAV20 work with the same license I received only a month ago? BTW, I would have believed you without the attachments

Quick update : I contacted tech supp… @harlan4096 You have 2021 beta version i installed also on VM newest build 21.0.41.1458 and i dont see there also nothing about VT.

Somehow my problem is solved 😂 Well, I didn’t do anything special, it’s just like in 1 normal day the quick tour screen appears indicating that the problem is solved. Also, i noticed that the application is still working despite the error. It still updates according to the taskbar icon and the anti-PUP feature still works

Quick question. Would multiple OS on one PC counted as a single device? For example, for bootcamp users on a mac based computer.

Hi Flood Thanks for your quick reply. Win10 version & build? (select Windows 🔎 Search, type winver press enter, the popup will display the information) 1909 (Build 18363.628) KSK license & version ? Premium, 1.0.5.1360 Has a KSK/system requirements check been done? yes Is “after entering the password & pressing enter, the screen goes black” a new problem or has always existed? It is a new problem. It doesn’t happen with each login, only about each 2nd. It does not happen if I de-install KSK. It re-appears if I re-install KSK. Have you deleted & recreated your son’s Windows profile & rechecked? yes. If a “dummy” child profile is created, at login, after entering the password & pressing enter, does the screen black ? Not tested. What would be the difference between a real profile and a dummy profile? Has KSK been uninstalled & reinstalled? yes. Any idea? best Slooti

Thanks, @FLOOD for your trouble. My first primary issue was with KPM using Edge as default and not Firefox. This has been resolved. I’ll just wait awhile for the official KTS add-on for Chromium Edge, which isn’t my default browser anyway. Thanks again. Your quick responses to my queries is precisely why I continue to use and recommend Kaspersky products to everyone.

Thanks for a quick and positive reply, I did try this before but I don’t understand the 2 user accounts, why have I gone from a single to a 2 user Account. Steve

Hello @JanezJ , Thank you for the quick reply and the comprehensive information👏! Regarding the licenses, that’s perfectly fine, from the topic detail, it sounded as if you may have been using Kaspersky commercial software, it’s good it’s licensed as Kaspersky free software has configuration limitations & no Technical Support, which would make this harder to solve, all good👌 Have you tried adding exclusions for the blocked network path🤔 Please let me know? Thank you🙏 Additionally: if the Community cannot solve this, it would be a good idea to request help from Kaspersky Technical Support, they will need GSI & Windows Logs, as more than one operating system is involved, run the GSI tool for both systems, & they may need Traces, they will guide you to collect these if needed. After you submit the request, you’ll receive an automated email with an INC+12 digits reference #, then, normally, within 5 business days, a Kaspersky Lab human🕵 will contact you, also by email, you may continue to communicate with them via reply email & or by updating the INC in your MyKaspersky.com account.

Hi Flood, thank you for the quick answer. There are different OSs- win 7 and win 10, build 1909. Same problem on both OS. Kaspersky anti-Virus 20.0.14.1085 YES. We have a couple of licenses. NO It is a custom application. We have an application server, SQL database. We just copy shortcuts from app server to the client computer. Please see attached picture We bought licenses from the official dealer, but it seems that licenses are home edition. Best regards! J

Berny, thx for the quick reply, while I share your concerns about face unlock I also like to have a choice to take this risk or not. Is fingerprint unlock supported for the password manager? Stephan

Well, I have been running some different tests with that eml file, and these are my conclusions: 1.- In FileAV module set to default Recommended or in Security Level set to High , it seems the file will not be detected on extracting or on access it (for example opening to the folder where is located), unless You open it with a mail client application. 2.- If You try to send it via a browser, the file will be detected (WebAV module in Default/Recommended Security Level). 3.- If You try to send it via an email client, for example via SMTP also the file is detected (MailAV module in Default/Recommended Security Level). 4.- If You run manual on demand scan/Selective Scan over the file (Security Level set to High), it will be also detected. Since this kind of file will remain harmless unless You open or send it, I am enough satisfied with Kaspersky's behaviour… so my suggestion is to set Selective, Quick and Full Scan settings to High Level, and keep in Recommended the resident modules FileAV, WebAV and MailAV. That file is already detected by Kaspersky, so no need to do extra working sending it to Kaspersky VirusDesk:

Mac Book Pro 13” Early 2011 Mac OS High Sierra 10.13.6 KIS 20.0.0.82a.b FaceTime Version 4.9 (3080) Installed by default as part of the os. If the camera is blocked from the KIS privacy page and then FaceTime is opened the following: Attachment 1 If the Face Time App is then shut down, and the camera unblocked from the KIS privacy page: Attachment 2 Note in respect of Attachment 1 there is also a KIS banner that pops out from screen right saying the camera is blocked, i just wasn't quick enough to capture it in the screen shot. Additionally, if the camera is enabled and then disabled with FaceTime still active, the camera continues to work, but on the next opening of FaceTime it is again blocked. Moderation Edit : Screenshots with private/friends contact details removed. Please don’t share private information on this public Forum.

Windows 10 Pro, V 1909, Build 18363.535 Latest update Child only has a profile on one machine No, there is no “error”, instead I am returned to the login screen without explanation. However, there are various status message that flash past. They go too quick to read properly. I believe I see obtaining authentication token, then redirecting… I could be mistaken, it goes so far. Latest version of the entire suite, including password manager, safe browsing, but not VPN. Premium. What do you mean authenticated account? It has *authentication*, that is what is failing. It does not appear to use an OAuth 2 solution, such as Google Account login. It has its own authentication solution that is specific to Mojang; e.g. cannot use MS Password. As the account is new, it’s never been tested before. Essentially, I cannot answer this question meaningfully. It may be an old issue, but the account is new, so I only just tried it. Do you mean in Kaspersky, or in Mojang? I don’t believe Mojang apply any age limits to Minecraft. It is a child under 13 in KSK.

Thank you very much for trying to help, but I do not need it all. KPM is now set on a virtual machine and pick from there needed me the file. The most simple and quick solution. . .

Last night (it’s Eastern Time here) I uninstalled then installed KIS20. Taking me from 1088(k) to 1085(g). Doing so I bypassed the prompt to eliminate MB - leaving prompt with an unchecked box (as directed). Then went through the ‘Tools’ performing all maintenace items. Nothing was a show stopper. Then a Quick Scan followed by a Full Scan. Reports had no threats. (reference FLOOD above): 1> MSEdge and now Chrome. 2> They were yesterday but will go back and verify. When I did re-install I indicated to keep previous settings. I hope they were. 3> Yes. MSEdge still cannot allow me to login to AOL Email. Chrome does allow me. I’ll use Chrome - until all h*** breaks loose again. 4> I reset MSEdge last night. Chrome was just installed after all KIS20 scans were completed. Chrome is still holding in this am. MBAM conflicts - not sure what you are saying except I believe it was MB that directed me to ‘uncheck’ the option to eliminate what I believe was MB version 3.0 I noticed what is loaded is MB 4.0. Nevertheless I believe it was MB noted Kaspersky and MB had a current compatibility issue.

Dear mastropizza, i am sorry but Upgrading the Agent without Permission from my Supervisor is no Option, especially when the other Computers are not affected by this Trouble. I am Managing the Agent via KSC 10 and this works fine too. Licenses are available too. But nontheless thank you for your quick Reply :) Regards Morgan

Hello @Amr Salameh, Welcome! You can get an activation code in a number of ways, depending on how your purchased your license: If you purchased a Kaspersky product in a Kaspersky online store, the activation code is sent to the email address you specified when making the purchase. If you purchased a Kaspersky product on a CD, you will find your activation code in the Quick Start Guide. If you purchased a license renewal card, see the code on the back of the card. If you experienced any activation code issues: If you bought the license via MyKaspersky account or the Kaspersky website: Contact Digital River's customer service department. Create a request via this web form. ➡ If Kaspersky Internet Security software was brought from a third party source you must contact them⬅ Thank you🙏 Reference: About activation codes for Kaspersky products

Thank you for the quick reply. Here are the asnwers : Windows 7 Home version 6.1 Version 20.0.14.1085 Yes the extension is enabled, but the icon wouldn’t show if it wasn’t enabled, right ? Free Yes all of them Waterfox, Firefox Nightly and Vivaldi Hope this helps

Many thanks again, I appreciate the support! 2 other ways to find version & patch: Thanks. Following the links you kindly supplied earlier, I had no problem finding that info. My point was merely that it should perhaps be (also) an item under Help/About… which is a more familiar location. do a quick check Those requirements are all fulfilled, and KAV was working just fine until last night; in fact it still is (database updates work etc.); the problem is “merely” the missing (in Device Mgr etc) Ethernet adapter… Update: I have now uninstalled, in the usual manner via the Control Panel, the “Kaspersky Secure Connection” application (but not yet the main application), and restarted as required. No problems encountered. And as expected, those “Data Escort” adapters are now no longer listed in Device Manager, Network Settings, etc. But this means there is now only WiFi left, no Ethernet adapter is listed at all. Scan for Hardware Changes still did not help; and the usual trick of un/reinstalling (the driver) can’t be used because the adapter (driver) is not listed in Device Mgr in the first place. I also wonder if un/re-installing the KAV main application would really help: Wouldn’t that just bring back those “Data Escort” adapters, but not the “normal” one? So, apart from Kaspersky applications, what is the proper method to get back into Device Mgr an adapter which Win10 does not see? (The hardware, cable, etc. are still ok, as demonstrated by the VPN connection which shortly did work when I still had “Secure Connection” installed.) Then there is still the Restore Point, but from what I heard and read, there is a real risk that it will mess WIn10 up even further. At the moment everything still works, at least as long as the WiFi connection is good enough (haven’t yet checked the bandwidth). Warning about not using KAVremover duly noted! Thanks! the [auto-update] process is flawed Indeed. Auto-download and notification are OK, but actual installation should not be happening without prior warning/prompt… Let me know if I’ve missed anything? Thanks. I think now that the “Secure Connection” component is gone, it’s a more general issue of how to re-introduce the Ethernet adapter to Win10, once it has lost sight of it… And as said, I’d rather not (yet) try the Restore Point... Further Update: I remembered (belatedly...) the “Show hidden devices” option of Device MGR and can now see the adapter (Realtek Gaming GbE Family Controller) in the Device Mgr, but with a “greyed out” icon, and Win10 says “Currently, this hardware device is not connected to the computer. (Code 45)”. So I cannot dis/enable it but could only uninstall it. (Which I don’t dare to do as I am not sure how to then re-install it.) I tried to update the driver, but after checking what is available (on the computer), Win10 then says that the best driver for the device is already installed...

Hello @alnor, You’re very welcome! 1803, 17134.829. Re the: “I know”, don’t worry, however, do a quick check of Kaspersky Free 2020, (which btw, from the info you’ve provided, is KAV version installed), just so you’re across the information for your opsys & KAV20. Re “ unable to find the KAV version from the GUI; there really should be an "About..." item under the Help (”?”) button” Open KAV, select Headset🎧 , Support window opens, KAV version & patch “should be” 4th line after Kaspersky Technical Support. 2 other ways to find version & patch: 1Windows Taskbar, hover m🐭 use over Kaspersky icon, floating information popup will provide Name, version, patch & Database release date. 2Windows Taskbar, right click Kaspersky icon, select “About”, window displays Product name, version, patch. 🛑 Turning off “Kaspersky Austomatic Updates” will not stop major patch distributions🛑 (imo), the process is flawed, there should be a setting (like Windows) that downloads the patch & allows the Kaspersky Customer the chocie of when to apply, that would at least stop people being caught off guard & give Kaspersky Customers the opportunity to apply the update in a controlled manner. ☢ KAV, BEFORE UNISTALLING☢ ⚠ Check & download new KAV installer⚠ reference: Checking for a newer version of the application. Log into your MyKaspersky account, check Licenses Tab, KAVF should be listed, check “Details”. Then uninstall KAV via Windows, Programs & Features. The unistall process will present a popup with six selections, save License information only, even if the license information is generic for KAVF⬅ ⛔ Do not use Kavremover, unless directed to do so⛔ KSDE x 2, interesting isn’t it🤔 , I’ve noticed this, atm, have not worked out if it’s another Kaspersky “as per design”, or reflective of failed major updates/patches, still testing. Bottom line: if you’re not using KSC-VPN, uninstall it & the adaptors, which you may as well do AFTER you’ve refreshed KAV, otherwise you’ll be doing it twice. (imo), you don’t need to use the sysrstpoint atm, but, it’s very good you have it👏 I think I’ve covered everything, except for Murphy’s Law, that’s the luck of the Irish, to be sure, to be sure😉 Let me know if I’ve missed anything? Thank you🙏

Hello FLOOD, many thanks for the quick reply, it’s much appreciated! Win10 version & build? Windows is still 1803 (Build 17134.829; I know) KAV version & patch? Thanks for those links! I had so far been unable to find the KAV version from the GUI; there really should be an "About..." item under the Help (”?”) button. The UI says the KAV version is 20.0.14.1085 (g). This is also the version seen in the Properties of avp.exe (dated 21.03.2019). But avp.com is dated 17.11.2019 (and has no version info in Properties). This may all still be the pre-update version. However, in the application folder I found a file verinfo.json (dated 09.12.2019) which says "build: "KAVKIS-20-MP0-20.0.21.1325", "version": "20.0.21.1325"" This is perhaps the version after the (failed) update? Create a System Restore Point. I do have a System Restore Point from a few days ago, but am reluctant to activate it, for fear it may mess up even more things… (As per Murphy’s Law, I am in the middle of some important and urgent work when all this happened...) Uninstall KAV. Will uninstalling from the ControlPanel/Programs etc be sufficient, or is there a special uninstaller I saw one [LINK REMOVED] but don't know if this is an "official" and up-to-date one). I create regular (daily/nightly) system restore points, especially around times when I know Windows & or Kaspersky are pushing major updates. That is of course good advice. The problem is that I had set Kaspersky AV to automatic updates, and then I do not get any advance warning. I always learn about these updates only when they have already happened, and a restart is requested. I know I can disable automatic updates, but it seems I will then not get any notification either when an update is available. Thanks again for your help! I’ll report back if/when/how I have solved the issue. BTW, should there really be two “Kaspersky Data Escort” Ethernet adapters (see first post), or is that a side effect of the failed update?

Update: I left a PC encrypting a 512GB USB drive before I went away for a couple of days. The computer locked up, so I could do nothing with it. When I returned KTS was reporting that the encryption had failed. I was unable to access the drive until I removed it the re-inserted it. It has a file named Password Protected.kde (which is the name I configured). When I clicked on it KTS asked for the password, which I entered. This opened a window saying the drive needed to be formatted, which gave every indication that it was the standard Windows formatting, so I expected the whole drive to be re-formatted. Formatting was very quick. However, Windows Explorer then showed a new drive Removable Disk (Z:), size 488GB. I am able to read and write to that drive, and it appears to be encrypted. It would appear, therefore, that KTS has successfully encrypted to drive, after some indeterminate time, even though it reported that it had failed.

I had already checked the drive. It is formatted in exFAT. I am able to save files to it, so I don’t think there are any problems with it. Yesterday I ran ScanDisk to confirm no errors. I ran CrystalDiskMark to confirm the read/write speed. I also ran ChkDisk to confirm that it funtioned correctly. ChkDisk takes a long time to test 500GB so I stopped it before it had finished. I have just run a quick format on the drive, and I’ll run ChkDisk again to fully test it. I should also note that I experienced the same problem with another USB drive, which tends to suggest that it isn’t a hardware problem.

Is it safe to attach the log file here? does it contain any personal information or any information that hackers can use to get into my device? I have never uploaded to cloud. If cloud is required, please provide quick summary. I cannot read everything in the guide just to upload to cloud.

Hello @Nikolay arinchev Thanks for your quick response. The KES version is 11.0.0.6499 The KSC is 11. Exactly from where I have to do some tuning for the Honeywell handhold scanner? Thanks in Advance @Deadlock4400