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Hi, Could you please clarify is this device detected by OS as keyboard type device?

OK, browser cache cleared (Firefox) and temporary files deleted using Windows Utility tools. Computer restarted and nothing has really changed. By that I mean when I press the Windows logo key on my keyboard + R and type in service.msc there is no entry for Windows Update. In summary then, the situation as it stands at this moment is that: (a) I have no restore points. (b) Windows Update is not working (c) Many files over the past few days (.exe plus .swf and several others files not recorded by KIS although deleted by KIS) have simply disappeared. I am firmly of the opinion that the fault lies at the door of KIS as there is always a pop-up from KIS advising that files cannot be disinfected and are being deleted. It might be worth noting that no programmes have been manually update by me (including Adobe Flash) that would account for any of this. I make mention of this because swf files are associated with the latter mentioned.

Hi, Bboylubsko Thank you for KRT core files! KRT crashes because it can't connect to XServer display. And all other applications can't be started due to same problem. XServer can refuse connections to existing X display if hostname has been changing on Wi-Fi connection. Please, provide screenshot with results of following test: 1) Run terminal 2) Execute command - echo ${HOSTNAME} 3) Try to connect to problem Wi-Fi network (don't close terminal) 4) In terminal execute command again - echo ${HOSTNAME} 5) Make screenshot (press Prt Scr button on keyboard) If values of HOSTNAME is different on step 2 and step 4 try to execute command in terminal - echo ${HOSTNAME} > /proc/sys/kernel/hostname and try to start any graphical application (KRT for example).

Kaspersky AV 19.0.0.1088(f), Windows 10 Pro 64-bit, Real VNC® Server 5.3.2 (r19179) x64 Accessing my PC remotely using RealVNC, I made a change to AV settings and got the confirmation required popup and was annoyed to find that I couldn't click the "Continue" button from the remote client. Fortunately, I was just upstairs in the den, so coming down to use the keyboard and mouse wasn't the end of the world.

Hi, I'm on the same problem than you. For doing it i've delete the local task on my KAV11 policy and create some task on KSC for update and virus scan. But for me the problem now is the task launch one time and not when the next schedule is comming.

Hi, I use Kaspersky security center 10 for create virus scan and update task for the workstations of the enterprise where i'm the IT support. I create some task with schedule weekly and daily but the task launch at the good times but just one time and doesn't relaunch at the next schedule. Have you some idea of my problem ? I've tried a lot of modification on the task but no one works correctly.

Welcome. Please post the full, complete detection details. Full file name, full path, full location, detection verdict. How to take and post screenshot: https://support.kaspersky.com/common/diagnostics/492 PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply.

I have set Kaspersky to Game Mode in order to prevent scans from happening while I am playing games in Full Screen Mode. I also have the scans Scheduled in the early mornings when I usually have my laptop turned on but I’m not usually playing. What I see happening very often is that the Quick Scan, Full Scan and Root Kit Scans are in progress after I shut down my games. It’s not that the games just quit and it started, I’ve seen the full scans at 80+% completed. Note that this doesn’t always cause problems with all of my games but it definitely does affect the performance on some of them. Why is this happening? Anyone else see this?

Hello, sorry for my bad English. Can someone help me? We moved our KSC server from an old domain to the new one. Everything went ok, but... When we install KSP to new clients, the agent tries to connect to KSC using the old server name, example: ksc.olddomain.net instead of ksc.newdomain.net To bypass this problem, on every new client, after the Agent installation, we launch the command klmover -address ksc.newdomain.net Theere must be something wrong in KSC settings, we searched, but IMHO everything is ok, the name and domain specified are correct... Have you any ideas? Thank you very much.

I would like to configure the KES 11 "Device Control" module but would like to use "Best Practice" or recommended methods so that I am not creating any issues. Can someone share screen shots of their settings or point me to a document. Specifically I want to control the USB ports on devices by limiting to an AD Group or User. But yet always allow some devices (Example had held scanner and Keyboard/mouse) for all users. Is there a Kaspersky service to assist us doing this? We are a MSA Plus customer.

Hello Arwa. This table shows the available / unavailable - as per Kaspersky AV home software, also, note FREE software also has additional limitations: & The KAV Kaspersky protection ext is GREY, however, clicking it opens Kaspersky OnScreen KeyBoard & the version of Kaspersky extension, atm, is: Firefox: 30.0.3762.27d-20190319165301 Google: 30.0.3724.0 Thanks. Hello, my Kaspersky isn’t free, I brought it early this yrar Do you suggest to buy internet security?

Hello Arwa. This table shows the available / unavailable - as per Kaspersky AV home software, also, note FREE software also has additional limitations: & The KAV Kaspersky protection ext is GREY, however, clicking it opens Kaspersky OnScreen KeyBoard & the version of Kaspersky extension, atm, is: Firefox: 30.0.3762.27d-20190319165301 Google: 30.0.3724.0 Thanks.

​ Hello @ 0xcffaedfe to do a quick test, I put the two curl calls one below the other, but the result hasn't changed. as a first answer I got: HTTP Status Code: 200 Response Body: {"strAccessor":"Lxt1En2LCqqa45K4X0WeD2","PxgRetVal":20} as a second answer I get: HTTP Status Code: 200 Response Body: {"PxgError":{"code":1186,"file":"c:\\a\\b\\a_32ba8ed2\\s\\csadminkit\\development2\\std\\tmstg\\timeoutstore.cpp","line":211,"message":"Object \"Lxt1En2LCqqa45K4X0WeD2\" is absent","module":"KLSTD"}} how can i keep the session open? i tried to increase LMaxLifeTime too, but the result hasn't changed :( ​

Thank you for quick reply! My devices and licenses are already connected and visible in the My Kaspersky portal. Assuming all the information i need is in my portal, my question is specifically do i need to “disconnect” my device and/or revoke my licenses before i format my pc and install a new operating system. So whilst the article you linked is relevant, i don’t believe it answers my question specifically.

Thanks for a quick reply. Network is already marked as trusted, but still same issue.

Welcome. Please download the Kaspersky Free English version , then uninstall your current version , reboot and install the EN version. Here is the download link https://www.kaspersky.com/free-antivirus You might have to change temporary your Windows keyboard or region settings.

Thanks for your quick response .I have the latest version of chrome ( 83.0.4103.97 ) and so far i have tried : In internet explorer works perfect ( maybe because the extension is not installed ) clearing the cache in chrome , no effect adding the exclusion , work better but after a couple of minutes starts to give the same signs . I haven't tried a full reset of chrome .

Thank you much @Anton Mefodys for the quick turnaround. I really appreciate it.

Hello @Alfy, You’re very welcome🙂 ! The Time machine will not have the KPM backup. KPM Mac information is as follows: Kaspersky Password Manager makes everything to do with passwords easy and guards your personal documents. If you’ve ever forgotten an online password, the frustration of losing precious time while you wait to reset it – so you can access your chosen site – will be all too familiar. Or you may use one simple password for all your logins, which brings obvious risks to your security. Kaspersky Password Manager gets around these issues by encrypting and securely storing all your passwords, key photos, addresses and credit card details. Synchronizing them across all your devices so that you only need to remember one secure master password to access all your individual passwords and data. Key features: - KEEP YOUR PERSONAL DATA UNDER LOCK & KEY Secure your passwords, addresses, bank card details, private notes and images of important documents in an encrypted vault only you can unlock. - ACCESS YOUR STUFF MORE EASILY THAN EVER Unlock your vault with a master password not even Kaspersky knows. Plus access everything in double-quick time using Apple Touch ID. - SYNC EVERYTHING ACROSS ALL YOUR DEVICES Keep your passwords and private stuff synced and easily accessible across your different mobile devices, PCs, Macs and browsers. - SAVE TIME WITH PASSWORD AUTOFILL Log in to your accounts faster. Have our technology fill out your credentials to save you from doing it manually. - GET STRONGER PASSWORDS WITH OUR PASSWORD GENERATOR Get notified if you’re using weak or duplicate passwords. And receive strong replacements instantly – generated by our special tool. - SECURE YOUR BANK CARD DETAILS Keep your bank card details inside a private encrypted vault. Plus have our technology perform a security check on websites before your details are autofilled. - STORE ALL YOUR IMPORTANT DOCUMENTS (PDF and JPEG) Also scan and secure your passport, driver’s license, medical documents and other images with sensitive information, so they’re out of reach to everyone but you. - SEARCH AND ORGANIZE YOUR DOCUMENTS THE WAY YOU WANT Tag documents as “Favorites”. Access recently viewed stuff with a single tap. And group items into folders so it’s easy to find things later. - IMPORT & EXPORT Import your login details previously stored in your browsers and other password managers. Export your data and save everything as a back-up file - GET TO YOUR STUFF VIA YOUR MY KASPERSKY ACCOUNT Don’t stress if you don’t have a personal device to hand. Access and manage your passwords and documents from anywhere you can get online. OUR SECURITY We follow Zero-Knowledge Security, which means neither Kaspersky – as the application developer – nor anybody else, knows a single thing about your data. Your data belongs only to you and is accessible only by you. We respect users’ privacy completely. Also, Kaspersky Password Manager doesn't store your master password on your devices or in cloud storage. FREE version Does everything the Premium version does, but it only allows you to store a maximum total of 15 entries. For correct operation, please install the latest version of Kaspersky Password Manager on all your devices. Mixing the old version and the latest version – on different devices – may cause operating issues. If Support do respond, please update the Community with their advice? Thank you🙏 Flood🐳

Hi, thanks for your quick response, it was (x86). Anyway the folder is now full of KIS files, all is working properly :) I think I’ll make a fresh Win installation as now some Win update service seem to be not working (wuauserv). I can send the report to the tech support, do you think they might be able to tell me how this all happened? I looked into the Win logs and realized that KIS stopped working on May 25, I didn’t install anything a week before. I did install a cracked game before that, but played for an hour and removed as I realised it’s boring… Maybe it left a virus, which had waken up a week or 2 later… Hello, If you worry about malware infection. Please sent GSI report here. We could analyses the report to search suspicious files and give you addition advises. Regards.

Hi, thanks for your quick response, it was (x86). Anyway the folder is now full of KIS files, all is working properly :) I think I’ll make a fresh Win installation as now some Win update service seem to be not working (wuauserv). I can send the report to the tech support, do you think they might be able to tell me how this all happened? I looked into the Win logs and realized that KIS stopped working on May 25, I didn’t install anything a week before. I did install a cracked game before that, but played for an hour and removed as I realised it’s boring… Maybe it left a virus, which had waken up a week or 2 later…

Hi team. I have installed KSK both in the Ipad and Phone. On the phone the set up was quick and easy, also installed KSK on my Iphone which I use to remotely control the apps and usage. I wanted to put the Ipad also under control of KSK control as a second device but I have not been able to complete the installation because of the issue described above. I installed the latest version of IOS on the Ipad and the problem persists. My ipad is running on IOS 12.4.7. Thanks

Hi @FLOOD, Thanks for the quick response. Yes, it does continue presenting the error after a period of time even though I hit continue. I will uninstall and reinstall and see what happens and open a ticket if it persists. Hope you are still well and happy. Mike

Hello Mike, If you wish to invert the Kaspersky red/black icon to green shield Open the "Information" window of the Kaspersky software, as shown in the image Press the following keyboard keys: IDDQD  The icon should change. Thanks.

Welcome. Are you using Safe Money or Secure data Input? Please tell us what Kaspersky product and version, browser, how are you surfing, etc. Also, please check system date/time is correct. Any better? If not, please post the screenshot of the error. How to take and post screenshot: https://support.kaspersky.com/common/diagnostics/492 PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply.