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Hi, thanks for your quick response, it was (x86). Anyway the folder is now full of KIS files, all is working properly :) I think I’ll make a fresh Win installation as now some Win update service seem to be not working (wuauserv). I can send the report to the tech support, do you think they might be able to tell me how this all happened? I looked into the Win logs and realized that KIS stopped working on May 25, I didn’t install anything a week before. I did install a cracked game before that, but played for an hour and removed as I realised it’s boring… Maybe it left a virus, which had waken up a week or 2 later… Hello, If you worry about malware infection. Please sent GSI report here. We could analyses the report to search suspicious files and give you addition advises. Regards.

Hi, thanks for your quick response, it was (x86). Anyway the folder is now full of KIS files, all is working properly :) I think I’ll make a fresh Win installation as now some Win update service seem to be not working (wuauserv). I can send the report to the tech support, do you think they might be able to tell me how this all happened? I looked into the Win logs and realized that KIS stopped working on May 25, I didn’t install anything a week before. I did install a cracked game before that, but played for an hour and removed as I realised it’s boring… Maybe it left a virus, which had waken up a week or 2 later…

Hi, Could you please provide us with GSI log from the host, you are trying to launch a task for?

Hi team. I have installed KSK both in the Ipad and Phone. On the phone the set up was quick and easy, also installed KSK on my Iphone which I use to remotely control the apps and usage. I wanted to put the Ipad also under control of KSK control as a second device but I have not been able to complete the installation because of the issue described above. I installed the latest version of IOS on the Ipad and the problem persists. My ipad is running on IOS 12.4.7. Thanks

Hi @FLOOD, Thanks for the quick response. Yes, it does continue presenting the error after a period of time even though I hit continue. I will uninstall and reinstall and see what happens and open a ticket if it persists. Hope you are still well and happy. Mike

I downloaded Kaspersky antivirus on my widows 10 PC and ever since then I have been unable to install it on the the PC. when I try to launch the installation wizard, it loads and stops. Has happened several times and getting me frustrated. I need help from the Gurus here. Thanks

Welcome. What object or file is detected? What is the location of the detected file? Please post the full, complete detection details. Full file name, full path, full location, detection verdict. Post screenshot of Reports > Detailed reports > Detected objects. Main Kaspersky window > More Tools > Reports > upper right > Detailed reports > at the upper left, drop down from All Events to Detected objects. How to take and post screenshot: https://support.kaspersky.com/common/diagnostics/492 PrtSc (Print screen) key (upper right part of keyboard)> open Paint (Start > All programs > Accessories) > Edit > Paste, File > Save as (jpeg or png, Not bmp). When replying, bottom left of reply box > Drag files here to attach, or choose files... Submit reply.

Many thanks for your reply. I checked the system in the system configuration and dicovered that it das RAID0 and not RAID1 as I mentioned. I used your custom KRD and the "Tools" button (left to "Quarantine") was visible and active, so I could run the "USB Recover Tool" that eliminated Kaspersky drivers from 3 registry entries. After restarting the PC (without KRD) I was able to login to windows as the keboard was now enabled. No problems with RAID. So the keyboard problem is solved now :-). Now I run into the next problem as my home network is not visible anymore and I cannot connect to the internet. So I rolled back the KTS changes using the kavremover utility. After restarting the PC I still could not reach or restore the home network using windows tools. As the next step I moved all oem*.inf files containing the word "Kaspersky" together with their corresponding *.pnf file from "C:\Windows\INF" to another directoy and restarted windows. But there is still no network and no internet connection. Because everything worked well before installing KTS, it seems that the kavremover utility has not rolled back everything. What could I do to restore the network functionality as it was? I'll send you the traces in the next step.

@FLOOD First, thank you for detailed explanation. Second, I cannot now replicate this issue as after clearing cache everything works. Mind you I haven’t found issues with ff.ksk.v2.scr.kaspersky-labs.com after quick googling. There is a lot with ff.ksi.v2.scr.kaspersky-labs.com, but this is different server probably for Kaspersky Internet Security. I guess this issue appears when there are old addresses injected in cache files, but they are not used by new version of Kaspersky product anymore. I think they should provide something like transient period when both function simultaneously. Generally I think KSK is a little too rough around the edges for non IT users. Many people I know, that once used it, doesn’t anymore, because it stopped working for them at some point and they couldn’t figure how to fix it. Which is a shame because it is a nice product.

You can rollback KTS changes by kavremover utility https://support.kaspersky.com/common/uninstall/1464. But you can’t login and accordingly you can’t run kavremover. You can restore keyboard by KRD https://support.kaspersky.com/14221. But KRD don’t support your RAID. Please try this custom KRD http://devbuilds.kaspersky-labs.com/KRD/2018/isw/krd_isw.iso. Run KRD with “trace” parameter https://support.kaspersky.com/14223 and send traces anyway.

RAID1 was preinstalled by Dell. I never touched it. My problem is that the keyboard was disabled during the KTS installation and I cannot login to Windows. Is it possible to delete the KTS entries from registry and rollback the changes made by KTS during its installation?

Hi Flood, Thanks for the quick reply! You are right, yesterday after opening this question here I discovered that I could open an Incident inside my account and so I did it. The request I made a couple of months ago was straight in a kind of “test” webpage from Kaspersky, but I just inserted my e-mail contact, but was not logged inside My Kaspersky. Now I have created an incident inside my account and the support already answered me with a couple of extra questions. Let’s see.

As post above indicated…. In addition - kaspersky scanning on the background your files and also if you run scan (FULL or QUICK) then pulsing or ROOTKIT scan (this runs automatically).

I run Windows 10 Home version 1909 OS Build 18363.592. I’ve just downloaded and installed the NEW Microsoft Edge (based on Chromium, but not called Chromium Edge). Running Safe Money through Safe Money window, and it still reverts to Internet Explorer 11. I did some web forum searches, and even on this forum, going back to at least 2017, the problem of Safe Money running through IE was evident, with no clear solution. So, either MS won’t allow it or Kaspersky have not resolved it. However, based on the following:- “Microsoft Edge browser is not supported on Microsoft Windows 10 operational systems later than version 1803” “With the update to version 21.х.х.х, Kaspersky programs will stop supporting Microsoft Edge in the following components: Safe Money Protection for data entered on the computer keyboard” Considering that Edge/New Edge are the default Browsers of Windows, and my purchase of KIS was based partly on the fact that it was designed to run in a Windows environment, I am pretty annoyed with Kaspersky. Note1, when KIS has an issue starting any browser the user may have configured, it reverts to the system default browser, atm, (for you) is IE the system default browser? Note2, if you haven’t done so already, please run a KIS software compatability check? Re Note 1 Is the ‘system default browser’ different to the default app choice browser in settings? Sorry, not too technically minded! Re Note 2 from the list of incompatibles, there are only 2 listed that I can note: Windows Defender (but that is now superceded by KIS, and ‘Update for Windows’ - I have Windows 10 Update Assistant on the system. Beyond this, and pending going to Technical Support as you advise, which I can’t do now, I am at a loss. But, I know I am not the first to have this problem. Thanks

Hello @shaunm1963, Welcome back! The advice from Kaspersky is confusing😖 , atm, they say: Limitations in Kaspersky programs version 20.х.х.х The Microsoft Edge browser is not supported on Microsoft Windows 10 operational systems later than version 1803 (RS4). Limitations in Kaspersky programs version 21.х.х.х With the update to version 21.х.х.х, Kaspersky programs will stop supporting Microsoft Edge in the following components: Safe Money Protection for data entered on the computer keyboard However, as we’ve already established, from Kaspersky communications and from posters, e.g. @Ylive- Kaspersky employee, Kaspersky will be supporting Chromium Edge🤔 Generally regarding "Website opened in another Protected Browser" message when opening Safe Money in Microsoft Edge” Specifically, regarding “Failed to run Protected Browser. Reason: Unexpected error starting Protected Browser. Error code: 0x80000046.” ➡ Please contact Technical Support, they will need a GSi & Windows Logs, and may need traces, run as the issue is replicated, they will guide you with the traces collection. Please let us know their solution when it’s available? Note1, when KIS has an issue starting any browser the user may have configured, it reverts to the system default browser, atm, (for you) is IE the system default browser? Note2, if you haven’t done so already, please run a KIS software compatability check? Please let me know? Thank you🙏

I’ve been using Kaspersky A/V paid version with Comodo Firewall for years on Windows 7 and 10 computers. I noticed a while ago that on Windows 7 Kaspersky crashes a few minutes after the computer is on if Comodo Firewall is installed. Kaspersky can be restarted but will crash again a few minutes later. After some testing it appears this happens with both Kaspersky A/V paid and free versions on Windows 7 if Comodo Firewall is installed. If Comodo is turned off/paused it still causes a crash, it needs to be uninstalled completely. On Windows 10 Kaspersky and Comodo seem to coexist together OK. I need to continue to run Windows 7 for a couple more years on this particular computer so unfortunately I can’t just upgrade it to Windows 10 for a quick fix. So while Kaspersky A/V works on both Windows 7 and 10, they don’t run on both systems equally well. I’ve tried installing the latest versions of both Kaspersky and Comodo on a freshly installed Windows 7 OS with these results. I believe I have any overlapping features turned off on both programs as I turn most of the features off on the programs and am just using the main A/V in Kaspersky and the basic firewall in Comodo. I’d love to have both of these programs running on that Windows 7 machine.

Just to be sure, can I launch tracing from custom tools and in the mean time take Procmon logs without change Self Defense on KSC policy? I had some issue after policy change so I'd avoid to change it.

Therefore is it possible to launch a ps1 file or the command must be directly write on the field? Thanks in advance

Hi, Is it possible to remotely execute powershell commands from KSC custom tools? I found this topic but it didn't help me: https://forum.kaspersky.com/index.php?app=forums&module=forums&controller=topic&id=382442&tab=comments#comment-2751988 I need to launch some powershell commands, for example a software list like this: Get-ItemProperty HKLM:\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\* | Select-Object DisplayName, DisplayVersion, Publisher, InstallDate | Format-Table –AutoSize > D:\swlist.txt Other example, pending updates. $update = new-object -com Microsoft.update.Session $searcher = $update.CreateUpdateSearcher() $pending = $searcher.Search("IsInstalled=0") foreach($entry in $pending.Updates) { Write-host "Title: " $entry.Title Write-host "Downloaded? " $entry.IsDownloaded Write-host "Description: " $entry.Description foreach($category in $entry.Categories) { Write-host "Category: " $category.Name } Write-host " " } Thank you

Is it possible remotely launch Kavremover from KSC with a specific command about the product to uninstall? I found only login settings. Run the tool from the command line with the parameter: kavremvr.exe --password-for-uninstall:%PASSWORD% --MSIPARAM:KLLOGIN=%login%, where: %login% stands for the user name for the product) %password% stands for the password for the product

Hi again, I actually uninstalled and then reinstalled and all was good. The reports would only go back two hours :-( Thanks for the super quick reply though :-)

Hello IrvZaritsky, Welcome! Is KIS configured to "launch" at computer startup? To confirm KIS is active (without you manually selecting KIS application), please reboot, after logging in, don't select KIS application at all, start Taskmanager, check KIS application status? --- Please also tell us: (1) Operating system full name x home/pro/beta? version? build? release? What Version of Windows Do I Have? (2) KIS (free or licensed? - see below for this question), version? patch(x)? x= letter How to find the version of your Kaspersky Lab product (3) Please post an image of the KIS dialogue box? Thanks so much. Kaspersky free has limitations, if we know the software in use we are able to provide more accurate analysis, information and solutions.

Hello @libove, Thank you for replying and the additional information👏 Kaspersky Security Cloud Free has more configurable options than older versions of free Kaspersky AV software. Version App main window Notifications options If the Quick Scan completed notification is popping on the Desktop, image 4, in Windows Notification Centre, image 5, uncheck Show notification banners for Kaspersky Security Cloud, image 6, see video at the end of my reply to show how the alerts change when the options are checked or unchecked; you may also wish to uncheck uncheck Show notifications in the action centre (for Kaspersky Security Cloud), image 6 again, however, suppressing all notifications can be unwise. Image 4 Image 5 Image 6 LinkThank you🙏 Flood🐳

Hello @libove Welcome! May we have an image of the Quick Scan notification that requires a response please? In Notification Settings, what has been configured? What Action on threat detection settings have been configured? Is Kaspersky Security Cloud licensed? Please post back? Thank you🙏 Flood🐳

I don't want to have to acknowledge the Quick Scan Completed - No Threats notification every time. How do I turn off that notification entirely? thank you,