Alex

Hi, Several KES for MAC are reporting infected objects within the Time Machine folder. Are they false positives? Please look at attached images. Can I exclude Time Machine folders from the scans? I mean from the KSC policy.

Thanks Alex. The problem was a manager laptop countdown was almost completed and he was in a call… big problem… because he didn’t restarted the laptop before!

Hi, I configured KES 11.2 (KSC 12) uninstallation task with 90 minutes for computer restart. Is there a way to stop this planned restart? I tried with shutdown -a \\hostname (with domain admin privileges) but I received an error. Cheers,

How is possible that the MAC IP is properly recorded and tasks search the other IP??? There is a way to force DNS update to KSC?

Hi Alexacad, Thanks, I already tried it but all tasks fail. I also configured IP range polling with VPN addresses, found the MAC, added it to the MACs group but tasks fail and I can’t see installed KES and NetAgent…. It's really frustrating! The first is the VPN IP, the second the hostname and the other another MAC.

Hi, I’ve added again a MAC to our MAC-clients group and manually installed on it latest NetAgent and KES for MAC. KSC isn’t able to reach the MAC, ping from server to MAC works fine but if I launch a task there is a wrong hostname resolution to a different IP address. MAC is remotely connected to the VPN and KSC resolve the hostname to a different IP related to the office network. I deleted and updated host’s DNS entries and ping or tracert from server or KSC custom tools are working fine but the problem remains. I can’t see MAC status and every task fails. KSC 11.0.0.11.31 patch B NetAgent 12.0.0.35 KES 11.0.1.753

Try with the app Kaspersky Security Center 11 Remote Diagnostics Utility and if it fail open a ticket to the company support

I already found it and added the IP address, now the hostname but I’m unable to properly open vSphere. Now it’s a Chrome issue not KES. XXXXXXXXXX normally uses encryption to protect your information. When Google Chrome tried to connect to XXXXXXXXXX this time, the website sent back unusual and incorrect credentials. This may happen when an attacker is trying to pretend to be XXXXXXXXXX, or a Wi-Fi sign-in screen has interrupted the connection. Your information is still secure because Google Chrome stopped the connection before any data was exchanged. You cannot visit XXXXXXXXXX right now because the website uses HSTS. Network errors and attacks are usually temporary, so this page will probably work later.

I don’t have it

Where are Trusted Domains? I only found Trusted Addresses or Applications.

I read a lot of issues with KSC12, have you detected them?

I hate this way to force users to update KSC! I didn’t noticed it and we’re using KES13 with KSC11 without evident issues… I hope we won’t face compatibility issues

Thank you Caos

Thanks for the news. Is 11.3 compatible with KSC11? I’m using it without issues

Hi, Are latest NetAgent for MAC 12.0.0.35 and KES 11.0.1.753 fully compatible with KSC 11.0.0.31 B?

I absolutely agree with you, too few answers, if you don’t solve it open a ticket on the company account page. https://companyaccount.kaspersky.com/account/login

It happened on all KES 11.2.0.2254 that received CF1

Yes, after a lot of restarts seems to be solved!

Hi Nikolay, what emerged from the analysis of the GSI log? Please let me know.

I have the same issue with our vSphere, could you tell me how to permanently solve this issue?

This is GSI log, thank you.

Ciao a tutti. Ho approvato il CF1 e adesso tutti i relativi client rimangono sempre con la richiesta di riavvio anche a distanza di una settimana e con dozzine di riavvii. Qui c’è il mio post. Come si può risolvere? https://community.kaspersky.com/kaspersky-corporate-products-27/kes-11-2-0-2254-always-shows-restart-is-required-after-cf1-7638

Hi. I have this problem with all KES 11.2.0.2254, it happened after patch CF1 so please let me know how to solve it. It’s not a normal behavior, it shouldn’t happens. I’ve performed a lot of restart without resolve it.

Right, this is the proper way, I forgot it. Thank you Nikolay and have a happy Christmas.

Because for the moment I don’t have available licenses and I would remove the license from a laptop and I have to do it remotely.