Version: 21.17.7.539 database release date: 8th June 2024

Hello @Uczo, Welcome! Read: App Lock Has Kaspersky been added to Never sleeping apps? IF NO, it should be. IF the issue persists, uninstall Kaspersky & clean install, follow the steps below: Check RAM/Flash memory, make sure there's sufficient available. Check OS updates, make sure the latest are applied. Uninstall, read: Uninstalling the app At the end of the uninstall, power OFF the android & leave it OFF for several minutes, power ON, login. From Google Play Store, download Kaspersky VPN & Anti-Virus app. Install the app, read: Installing the app -> *make sure *all* permissions are granted* Monitor the original issue: "The app lock is frequently turned off automatically."? IF it continues, log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts - on the support page, select either Chat or Email, then fill in the template as shown in the image below; please include a *detailed history*, i.e. keep a track of how many times the App Lock is turned OFF & tell support -> "it's happened 20 times in 5 days OR it's happened blah, blah, blah..." Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋

@Schulte Was mir bei dem von dir verlinkten Artikel https://support.kaspersky.com/KSOS/8.3/de-DE/82967.htm noch aufgefallen ist: Die Funktion unter Punkt 5. finde ich bei mir gar nicht bei Kaspersky Standard in Version 21.17.7.539. Ich kann nur die Option wie unter Punkt 4. "Hardware-Virtualisierung verwenden, wenn sie verfügbar ist" aktivieren, was bei mir gemacht ist. Muss ich da noch was machen oder ist Punkt 5 nur in einer anderen Kaspersky Version verfügbar?

Since it's a KFree product, official Support is not covered. Also, can You provide the version of Kaspersky Free product installed?

You can try KRD: https://support.kaspersky.com/krd18/howto/14226

I'm having trouble installing Endpoint Security 14.2. The Network Agent installs with no trouble ,I'm not sure why this is happening since.... a) the device was already accessible for the Network Agent install b) I can still ping the client from the server that deploys Kaspersky installs ....so the client is clearly accessible. I uninstalled the Network Agent, rebooted and then did the Network Agent as a single install, which worked. I was connected it manually using klmover and everything works please help me?

The same problem and i am using the latest version 12.4 and i have the same problem ,the connexion works when i try with klmover but automatique still not work Please help me to fix that

I already contacted them earlier and the asked me to come to forums Dilhan Posted just now I already contacted them earlier and the asked me to come to forums