Hi, Thank you for your response. After conducting a thorough investigation, we determined that the other EDR solution was the root cause of the issue. Once the EDR software was uninstalled, the MacBook returned to normal operation with Kaspersky running without any problems.

Thanks for the reply and sorry for delay at my end. his continues to be an issue alas. So to answer your questions: Have (you) asked them - in all seriousness - it's much better to be upfront, something along the lines of, it's not that we don't trust you but you're a smart kid, we don't want to waste time with Community support / support if you've messed with the system, the reason we have KSK is to keep you safe. Yes indeed, that was always the first port of call. The 12 year claims complete unawareness of what's going on there. Knows his quotas and so on. But of course the reason for enforcement is that time sort of races by with young kids, and so he's been up very early from bed to get a lot of time in 😉 In our tests we replicated the issue - then resolved it - this is where it took so long bc KSK is a PIA when it comes to uninstall & clean install & post install. Awesome! I'm glad you could replicate it. Am a software engineer myself and know how hard it is to find bugs not replicable. That's what (you) need to do, shutdown *absolutely-everything*, then, using Windows Add & remove programs - uninstall KSK, then shutdown the computer, make sure it's a *full* shutdown, restart, login. I will schedule this in coming days. No problem. Definitely worth doing and your recommendation to do so helps justify the time needed to do it. Download a *new* KSK installer from here: https://www.kaspersky.com/downloads - scroll down to the downloads section & select KSK. Noted. Install KSK, after the full install, reboot the computer, make sure it's a *full* shutdown, restart, login. Noted. At this point KSK time reporting will be *accurate* but KSK will send a notification in 24 to 48 hrs to do *another* *full* shutdown bc it will have applied the latest version *silently* - make sure you do the *full* shutdown, restart, login *again*. Noted. At that point KSK time reporting will still be working & you & the kid are good to go. Fingers crossed! A couple of other points to note: Will do. BOTH children must only have a LOCAL Windows user account - no elevated profiles whatsoever. They have outlook.com remote accounts. Windows is actually making it nightmarishly difficult to create local accounts. It will be hard to shift them over (because of valid complaints they will have re: game status) and come at a cost in terms of migration facility (they are the recipients of hand-me-down hardware. Both Children - IF the children use Android phones (as well) the Settings application must be Forbidden. To permit access to this is the equivalent of giving an elevated profile on a Windows device. They don't have Android phones and won't have until of age (likely 16+ or 17+). The science on what smartphones to childrens brains is in and IMHO no sensible parent gives a gid a smart phone. Sadly they have indirect access via children at school whose parents are not so enlightened. But dumbphones are making a revival and our 12 year old has one for remaining in phone and SMS contact. Will check these images again after following steps above. Thanks again, I'll report back once I've completed the reinstall as suggested.

Sunucunuzu değiştirmeyi deneyin. Vodafone ISP mi kullanıyorsunuz? Hangi ISP kullanıyorsunuz? OS sürümü, VPN yazılım sürümünüz nedir?

Kişisel bilgiler girmeyin. Mail adresinizi doğru girdiyseniz My Kaspersky hesabınıza giriş yapıp abonelikler kısmını kontrol edin. Buradan Abonelikler hakkında bilgi edinebilirsiniz. https://support.kaspersky.com/KPC/1.0/tr-TR/95218.htm Eğer yanlış girdiğinizi düşünüyorsanız ve ücret kesintisi olduysa teknik destek ile dekontunuzla beraber doğru mail adresinizi bildirin.

Merhabalar, VPN bağlı görünüyor ama giriş yapamıyor. VPN'i güncelledim fakat değişen bir şey olmadı.Sizce bunun sebebi nedir? Lütfen yardımcı olur musunuz.

Version25H2(OSbuild26200.7462) kaspersky plus 21.24.8522 i did not shutdown only blink. yes they are all bpi site, but to verify i opened other bank site yet still cant open in protected mode

SOLVED. I had the same problems: tried different browsers. Then I tried Tor. This allowed connection and after a few steps I finally got my voucher code and successfully redeemed it! However, there is a limited period in which you can claim: this may vary, so check your gift claim email. If you don't claim within this window, it will likely fail.

@DiDaDi Thank you for your feedback , this may be related to your ISP or the type of connection you’re using. For further advice and specific recommendations please contact Kaspersky Technical Support.