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Hello @ADAN, Welcome! Kaspersky VPN premium subscription (Premium, Plus & OR Stand-alone) allows for a single user account to have *unlimited* access on as many devices as the subscription covers. A Kaspersky VPN premium subscription cannot be *shared* with other users. IF the *new* Kaspersky VPN premium subscription has been installed on the mobile phone & that phone still has the *original* user-name email for the *whole-phone* the problem (you've) described will happen bc Kaspersky 'thinks' (you're) trying to install software as a *shared* subscription. The *phone* must be signed into with the same user-name that is being used for the *new* VPN subscription (you) purchased today & registered as the *new-user*. IF there's still difficulty setting up the please reach out to Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts -> select Email, fill in the template as shown; include a *detailed history*. *Note - don't use the AI-bot to submit the case* Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋

I already have kaspersky installed in my cell and pc. Todat I bought VPN for one year and I registered it with another user. I can not install VPN in my cell phone because I am getting a message that says that I have to unistall the one Is already had, but it is a limited one for VPN. In mi pc it's all ok, both are working. What can I do to activate VPN in my cell? Thanks

Ich habe es gefunden und ein Support Ticket erstellt.. Warte auf die Antwort. Ich werde berichten

Ich habe den Support noch nicht kontaktiert. Muss erst wissen wie. Bin heute zum erstenmal hier. Vieleicht kannst du mir hier kurz sagen wie.. Danke

Здравствуйте. Очевидно, что такие кейсы лучше разбирать совместно с ТП и трассировками. По трассировкам будет видно, что так активно проверяется. На форуме без логов какой-то конкретики не будет.

Посмотрите эту статью.

Мне нужна помощь с иконками на ноутбуке с виндовс 10, после запуска "Устранения неполадок", на ноутбуке всё ещё осталась проблема отсутствия каких либо иконок.