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@MasterKarabas насколько я вижу - деньги вернули. Вообще, за возвратом, не надо обращаться на форум.

Try this: Download tool Adwcleaner, run it but don't fix or remove anything, 1st copy/paste the result log here in Your next post.

Hello @TakenCOmb, Thank you for the information & screen-print! OPEN the Report window as BIG as possible by selecting the tiny square in the top-right-hand-corner (A) Select the Trojan alert (B) In the lower-section of the Report window, on the right-hand-side, use the arrow to scroll to the bottom of the Trojan details (C) Select the MD5 information & post back please? (D) Thank you🙏 Flood🐳+🐋

Hello @kitakita, Welcome! Apologies for delayed response! Please log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts - select Email, then fill in the template as shown; include a *detailed history*; Support may request logs, traces & other data - they will guide you: Please share the outcome, with the Community, when it's available? Thank you🙏 Flood🐳+🐋

Hello Kasperksy team, Any update on that? Thanks!

Se que es segura porque lo descargue de mi curso, pero no esta instalada simplemente esta como zip, aunque ya le puse resolver y omitir igualmente. No se si kaspersky permite zip en el apartado de exclusiones

Hi there, sorry for the late response. Evento: Se detectó un objeto malicioso Componente: Prevención de intrusiones Descripción del resultado: Detectado Tipo: Troyano Nombre: Trojan-Downloader.Win32.Tovkater.dsxp Nivel de amenaza: Alta Ruta del objeto: C:\Users\Dylan\AppData\Roaming\obs-studio\plugin_config\obs-streamelements Nombre del objeto: obs-streamelements-update.exe I also tried to update it today after having my Kaspersky version updated and I still get the same flag Evento: Se detectó un objeto malicioso Componente: Prevención de intrusiones Descripción del resultado: Detectado Tipo: Troyano Nombre: Trojan-Downloader.Win32.Tovkater.dsxp Nivel de amenaza: Alta Ruta del objeto: C:\Users\Dylan\AppData\Roaming\obs-studio\plugin_config\obs-streamelements Nombre del objeto: obs-streamelements-update.exe

Hello @MikeRL, IF the link on the page (you've) referred to in (your) last post is still an issue please contact Kaspersky Customer Service & please also read the update from Kaspersky experts: The feature is managed by IPM (Incident Prevention and Mitigation) campaigns, and the availability of this feature depends on the region. There is no global upgrade for now. This feature will appear in the product and on the portal for customers due to the regional settings of IPM. The feature is unavailable by default. A request has been made to the relevant team responsible to change the article and provide more information for customers about how this feature works. Thank you🙏 Flood🐳+🐋

Hello @Mohammad-alzoubi, Update from Kaspersky experts: The feature is managed by IPM (Incident Prevention and Mitigation) campaigns, and the availability of this feature depends on the region. There is no global upgrade for now. This feature will appear in the product and on the portal for customers due to the regional settings of IPM. The feature is unavailable by default. A request has been made to the relevant team responsible to change the article and provide more information for customers about how this feature works. Thank you🙏 Flood🐳+🐋

Подписка не продлилась автоматически, пароль слетел каким-то чудесным образом. При этом по старой подписке была куча локаций и более-менее приличная скорость на ютьюбе. Я покупаю подписку на год за 2300 и тут на тебе Нидерланды. Как бы предупреждать надо бы о переходе на "новую технологическую платформу". Господа верните деньги, пожалуйста!

Detailed tech support response below. Use your favorite translation service - the response is in Russian.)

Thanks for the info. I tried that but the problem is still there. I removed chrome and reinstalled with the same problem. Also amended the start up but it wont work. Attached screen shot.

Okay, maybe you don't have the same issue... but i surely have. So the question is what am i supposed to do. Is there maybe a possibility that you can enter my pc using team viewer... Maybe you could establish what the issue is, because i surely have a lot of issues. I have attached what issue i have. You can see that where is stands collect, i cannot access that. It is merely a small issue as the game also throws me out after every 2nd game. I can also not access my cues special abilities and neither can i use the emos or the prepared chat to reply to opponents.

Windows 11 PC with Kaspersky Premium installed and up to date Edge, Chrome & Firefox installed and all exhibit the same problem If I download a PDF bank statement from the bank it works fine but then if I try to download another it fails unless I reboot So if I want to download all my last 12 months bank statements for the tax man then I have to reboot 11 times ! The same problem occurs with CSV files and XLSX files and is the same using ay of my browsers If any one has any ideas how to resolve this issue I would be most grateful A dozen or so reboots during the day is very tedious Kaspersky Premium installation disables Windows Defender so it can't be that Also if I exit / close Kaspersky it still leaves stuff running in the background despite using task manager to close the obvious Any help much appreciated

На самом деле это странно. У меня KSec даже в бесплатном Касперском на телефоне виден.

A.S.R., попробуйте удалить драйвер USB-модема (модем д.б. вынут из ноутбука) и перезагрузить ноутбук... Затем вставить модем и подождать пока установятся все драйвера для него...

In 99% of cases - yes.) If the exception still needs to be configured, attach screenshots of your exception and AV detection - we'll try to help.

Это давно так в России, тут не связано с переездом сервиса. В остальном - да, много тут еще предстоит налаживать. Спасибо за комментарий!

I tried exclusions and actions rules without success... maybe I did something wrong, I'm not sure. The guy from KeyPress OSD wrote this about virus warnings: https://keypressosd.com/virus-warnings/ He says there is an old version of the App that does not triggers this virus issues, but it is outdated. He also says "there is the option to certify the binary files, by obtaining a code signing certificate from a trusted Certificate Authority, e.g., DigiCert. However, this is very expensive and I am not yet ready to invest into it."

Да, без проблем. Скорость низкая, видеопоток даже в 720p стабильно не идет. Это вдобавок к абсолютно клоунской ситуации, когда приложение ksec отказывается работать при наличии kaspersky, но в самом приложении kaspersky подписка на ksec не видна. В чате поддержки посоветовали снести kaspersky и ksec, переустановить ksec НЕ устанавливая kaspersky, и добавить подписку. Так действительно заработало, НО при установке kaspersky обратно - вернулся к тому, с чего начал. Офк и kaspersky, и ksec под одной учеткой куплены.

А можно чуть подробнее, чем именно недовольны? Скорость плохая, обрывы, что-то еще? Ну это помимо 1 локации. А то пока с такой ситуацией обновленного сервиса мало кто из пользователей встречался.

1. ОС - 22Н2 Сборка 19045.5965 Каспер - 21.21.7.384(а) 2. Huawei M150-2 3. Нет 4. Нет 5. Нет. 6. Как написала выше, удалить антивирус не могу, потом я его не поставлю из-за слабого интернет-соединения. Я вот что подумала - не мог антивирус прохлопать какой-нибудь вирус? Это была моя первая мысль. Я делала полную проверку и он ничего не нашел. Но, может быть, что-то где-то спряталось? Вот, проверила настройки. Кажется, все так, как у вас на скрине.

"Exclusions and actions on object detection", section "Manage exclusions": https://support.kaspersky.com/help/Kaspersky/Win21.21/en-US/201385.htm

Did You try Exclusions via Intrusion Prevention -> Manage applications rules? Example:

Yes, it really isn’t the most secure solution. I tried adding the application to a list of trusted apps, but it didn’t work. If Kaspersky itself suggested pausing protection, I believe there must be a good reason—perhaps it isn’t possible to add this application to the trusted apps list. In any case, I only use the app when I’m recording lessons, so the computer is unprotected for just a short period.