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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. rufford155
    Started by rufford155,

    I have a downloaded KIS User Guide from 2016 which must be well out of date now. I cannot find the equivalent for KIS 2020 anywhere ! Am I missing something or is it all online now? Thank you for any advice.

    • 1 reply
    • 1.3k views
  2. Guest #11608

    How can I return Kaspersky internet security if I bought it as a guest? I have not activated the product. Because of an accident I end up with two of them and both were ordered as guest. Is it possible that I use the un-used one next year?

    • 1 reply
    • 790 views
    Flood and Flood's wife
  3. JPEKaspersky

    Good day My computer was repaired and Kaspesky Total Security Free was installed in English at the computer repair shop. As I'm Portuguese and have a license, I uninstalled this version and installed KIS 2020 in Portuguese and inserted my license, which had already been activated on the computer in question. A week ago, KIS 20.0.14.1085 (k) works perfectly with your license. Can I face future problems ? Grettings

    • 1 reply
    • 747 views
    JPEKaspersky
  4. 53mike

    Vulnerability scan finishes at 48%. Will not scan further. Scan just finishes. Windows 10. Tried reinstalling Kaspersky. Did not help.

    • 1 reply
    • 843 views
  5. Guest #13118
    Started by Guest #13118,

    I am a web developer for OPB (Oregon Public Broadcasting), and we launched a new version of our site this week. We have been receiving reports of images and other resources on our site being blocked by users with Kaspersky installed. I have attached images of the behavior and console output below. “www.opb.org” shows up green on your Threat Intelligence Portal. Could you please remove the blocking behavior from our site, or explain to us why we are being blocked? Thanks.

    • 1 reply
    • 1.4k views
    Flood and Flood's wife
  6. Bananahead

    KIS detects and deletes a file from Windows update causing update to fail. OS recovers itself. mccspal.dll Object deleted NIGEL-HOME\win8 C:\Windows\System32\wuauclt.exe wuauclt.exe C:\Windows\System32\ Windows Update 14440 C:\Windows\SoftwareDistribution\Download\70bcc863a990050b701f79b4ae7d2227\amd64_Microsoft-OneCore-ApplicationModel-Sync-Desktop-FOD-Package~~amd64~~10.0.20190.1000\amd64_microsoft-windows-mccs-mccspal_31bf3856ad364e35_10.0.20190.1000_none_8ef55971e141686e\mccspal.dll Object deleted Deleted C:\Windows\SoftwareDistribution\Download\70bcc863a990050b701f79b4ae7d2227\amd64_Microsoft-OneCore-ApplicationModel-Sync-Desktop-F…

    • 1 reply
    • 1.7k views
  7. Dodger
    Started by Dodger,

    Hello. I have purchased a license if Internet Security 2020 yesterday for 3 devices. Already installed it yesterday on my laptop (18.08.). When I install Internet Security on my second device (desktop PC) eg in on 20.08. will the 365 countdown for the deskop PC start on the 20th or shows remaining days from first use of the license on the laptop (18.08.)? Thanks, Dodger

    • 1 reply
    • 1.5k views
  8. Guest #13723
    Started by Guest #13723,

    Hello I changed Windows, and when I tried to re-activate the security program, I couldn't get a message that I used the key several times

    • 1 reply
    • 1.1k views
  9. S E R G E Y

    I have a license for KIS 20, which has 279 days left, today KIS was updated to version 21 and did not pick up this license, when I tried to activate with this key, an error occurred that the key is not suitable for this version of the program, is this normal? If so, how to prevent the antivirus from being updated from version 20 to 21, since I have a key for a year. Now I have uninstalled version 21 of KIS and returned to version 20 in which I have a license, how can I disable updating to the new version? У меня есть лицензия на KIS 20 у которой осталось 279 дней, сегодня KIS обновился до версии 21 и не подхватил эту лицензию, при попытке активировать этим ключём вышла …

    • 1 reply
    • 1k views
  10. Lovshak

    As a long time user of KIS, upon updating to a new Version, I’ve always been prompted to install the Kaspersky Protection Extension twice: first when launching Firefox the 1st time, and 2nd, when launching Safe Money in the Protected Browser for Firefox the 1st time. Having just auto-updated to KIS 2021 (Win 10 Pro v1903 OS), I was impressed to see how quickly the KIS 2021 Notification Center recognized my Firefox browser and linked me direct to the Firefox Add-ons page for the “Kaspersky Protection 2021” extension. Nice to see this before I even launch FF the first time. But when I’ve launched Safe Money (multiple times), I have not yet seen any prompts in the Protecte…

    • 1 reply
    • 1.5k views
  11. stevenkoalae

    I am unable to download any file using my browsers (Chrome/Firefox) after the update. The download will start normally and download with normal speed for a few seconds, then download speed drop to zero instantly. I tried multiple sources, microsoft.com, google drive, mega, and many others, none of them worked and all the download behave similarly. Everything is back to normal once I turn close Kaspersky and can’t download anything once I turn it back on. I have a 1000up and down Hong Kong fiber connection. Multiple test shows my upload and download speed is as expected. Normal browsing seems to be ok, Youtube works, and I can download games through steam without any abno…

    • 1 reply
    • 1.4k views
  12. mailalan
    Started by mailalan,

    I am using Kaspersky Internet Security 20.0.14.1085(I) on a Windows 7 machine. I added some entries to my Hosts file located in C:\Windows\System32\drivers\etc. After I did Kaspersky said it had detected Trojan.Win32.Host2.gen. It gave me no option to ignore that detection and kept replacing my updated version with the previous version. This happened several times. Now I cannot even open the hosts file. Everytime I try, I get a popup window saying “Access is denied”. The hosts file is not marked read only. All the users have full permissions. I added exclusions to Kaspersky for both the hosts file and the folder it is in but still cannot open it. I opened a command prompt…

    • 1 reply
    • 3.1k views
  13. GJMohrJr
    Started by GJMohrJr,

    I have 2 computers, both running windows10, connected to same private network. Computer 1 is running Kaspersky Internet Security. Computer 2 is running MS Defender. Computer 1 can access the shares on Computer 2 no problem. But Computer 2 cannot access the shares on Computer 1. Get error message “Windows cannot access \\Computer1 ….” If I pause Kaspersky protection on Computer 1, then Computer 2 CAN access the shares or Computer 1. What / How do I change in Kaspersky Internet Security to allow Computer 2 to access Computer 1 without having to pause protection??

    • 1 reply
    • 1.7k views
  14. gamergey
    Started by gamergey,

    today i upgraded to kaspersky v21. now my youtube recommendations and notifications won't show up because apparently i'm not logged in. reloading the page will work for the recommended page, calling up the right page for the account that otherwise shows up as being signed in, the main page is also consistent with that account. turning kaspersky off resolves the problem handily, but this is't a solution for obvious reasons. on a somewhat related note, i recently extended my kaspersky subsription and ever since ideal no longer works through steam, despite having worked before and working through the browser. the problem almost certainly also is kasperky. why does ths soft…

    • 1 reply
    • 801 views
  15. Maikl74
    Started by Maikl74,

    dear team MacOS BIG SUR is out for a month now, the same time my laptop is without Internet Security. Do you have a plan when you’ll release an update that is working? best Michael

    • 1 reply
    • 2.4k views
  16. Zeki
    Started by Zeki,

    Hi there! I am building a new desktop PC, since my current PC is over 10 years old.. and my question is: Can I use my current KIS license on that new desktop PC.. or I need to buy a new KIS license (I have bought a license for just one device)? My old PC will not be in use anymore (removing an SSD+HDDs from it, GPU as well etc.)

    • 1 reply
    • 938 views
  17. A5A
    Started by A5A,

    Anyway to change the icons on this panel. I have no use for this item and it’s a waste of space. Thank You!

    • 1 reply
    • 1k views
  18. Jassie
    Started by Jassie,

    Hi All, I have been running Kaspersky internet security 2020 and I've just noticed that the ‘New applications versions’ option is no longer visible so does this mean the program will download and install version 2021 automatically, right? Thank you.

    • 1 reply
    • 3.2k views
  19. Jayden Ng
    Started by Jayden Ng,

    I was going to this website and it said that connection is not protected. The certificate is still valid. Idk why its being like this as im a new kaspersky user. Should i proceed? Website:https://forum.kaspersky.com/index.php?/topic/204800-kaspersky-icon-covered-with-yellow-triangle-with-exclamation-point/&do=findComment&comment=1629618

    • 1 reply
    • 1.1k views
  20. Flood and Flood's wife

    v 21.2.16.590 Safe Money

    • 1 reply
    • 3.1k views
    Flood and Flood's wife
  21. TKS_Dani
    Started by TKS_Dani,

    Hey Guys, I got a very disturbing Pop-Up and I don´t know how to deactivate it. Can you Guys help me out please? It looks like this. (I´m German so it is in my language) Thanks a lot!

    • 1 reply
    • 1.1k views
  22. Sib3riX

    Game name The Dark Pictures Anthology: Little Hope https://store.steampowered.com/app/1194630/The_Dark_Pictures_Anthology_Little_Hope/ Kaspersky is detecting game exe as malware and deleting exe file non stop. Only way to play game is to disable KAV. Im sure this is just false positive and now im not sure if i should contact devs or kaspersky support. Thanks!

    • 1 reply
    • 1.2k views
  23. Legion
    Started by Legion,

    My Kaspersky <noreply@mail.my.kaspersky.com>to:@gmail.com date:Nov 20, 2020, 4:51 AMsubject:? Verify your email addressmailed-by:mail.my.kaspersky.comsigned-by:mail.my.kaspersky.comsecurity: Standard encryption (TLS)

      • Like
    • 1 reply
    • 11.6k views
  24. seacoder
    Started by seacoder,

    Hello :-) If I try the demo for KIS and then buy a license will I be able to enter my license using the “demo” or will I have to first uninstall the demo and then download and install a more “official” version ? Thanks for reading this.

    • 1 reply
    • 1.1k views
  25. stratos123
    Started by stratos123,

    Hi, my kaspersky internet security for 1 device expires in 50 days from now. So i purchased the same product but for 3 devices. I have already installed the key in my first device (Kaspersky tells me ’’New activation code has been found in your application, after the current licence expires the new code will initiate activation automatically. So far so good! Now, if i want to install kaspersky to my android device, will i lose the 50 remaining days that my first device has? Should i wait for the old code to expire and then install it to the other devices?

    • 1 reply
    • 2.9k views

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