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Kaspersky Endpoint Security for Business

Get help with Kaspersky Endpoint Security for Business

  1. fayax
    Started by fayax,

    I have KSC 15.1.0.20748 with KES 12.8.0.50. Currently I have Business Select commercial license. I want to try file encryption so I got trial license for Total Security. I have activated trial license on KSC by activation code. Removed commercial license from one of the computer and tried to activate trial license through KSC. I get this error message Error 0xa04c002a I'm unable to activate trial license on any computer. Any help is highly appreciated. Thanks

    Flood and Flood's wife
  2. Vasileios Papapaschos
    Started by Vasileios Papapaschos,

    Hello everyone, Kaspersky Endpoint Security is currently installed on 106 computers of 125. All the computers are managed through Kaspersky Cloud. Although, it seems that it is not able to activate Kaspersky Endpoint Security on a new computer, because there was a mismatch on the number of the digits of the serial number. The serial number seems longer (more digits) that the proper serial number. Is there a solution for this? Thank you very much for your support.

    Vasileios Papapaschos
  3. Tahmeed702
    Started by Tahmeed702,

    I have run a task Database update on KESS , but the task is failing , i am not getting why even it is failing on to many devices. Screenshot attached .

  4. COPE-KES
    Started by COPE-KES,

    We have an onsite KES admin server, and have been using KES for several years. Latest KES edition 12.8.0.505 package downloaded and a distribution task created (with Agent bundle). Setting up a new laptop - an HP ProBook 455, literally out of the factory box -and KES will not activate. We have a 75-device licence and are currently using just 64 of the allocation, so we have not exceeded licence count. I have followed the troublshooting tips such as https://support.kaspersky.com/kes-for-windows/12.8/troubleshooting/other/16052#block3 suggest without any luck. System has been restarted, I uninstalled KES 12.8, reinstalled, uninstalled again, installed previous K…

      • Like
    • 1 reply
    • 3.4k views
  5. Newtester89
    Started by Newtester89,

    Hi all, My Former colleague bought a license for 25 devices and i want to know how many are already in use. Is there a way to find out? Unfortunately he didnt documentate anything. thank you and best regards!

    Renan Corassa
  6. Chuckak
    Started by Chuckak,

    We are unable to install Kaspersky 11 application on this Windows 10 Arm - Snapdragon processor based laptop - error 27300. The agent installs OK. Is this processor supported?

  7. Gabriel Boettcher
    Started by Gabriel Boettcher,

    We are encountering an issue when creating an internal account for the virtual server of a particular company (AKC). I have created the internal account with all the necessary permissions, but when I try to connect using it, I receive a "denied access" error.

  8. Tahmeed702
    Started by Tahmeed702,

    We have a situation like there are many workstations where keswin is corrupted I meant , When I open Keswin I got some components are showing Red marked error status. when I manually repair them they got completely okay. since there are many workstations , I want to run a script from KSC that will repair the Keswin of all workstations , Please share if there is any.

  9. Gabriel Boettcher
    Started by Gabriel Boettcher,

    How can I prevent the folder c:\ProgramData\Kaspersky Lab\KES.21.14\temp\tempio from consuming excessive storage on the server?

  10. Tahmeed702
    Started by Tahmeed702,

    We have collected Gsilogs from a workstation , how can i analyze the gsilogs and understand the root cause of a problem,

    Renan Corassa
  11. Bauree Tarky
    Started by Bauree Tarky,

    Hi Kaspersky Team, Could you please add the Modori bear icon customization feature to Kaspersky Endpoint Security (KES)? This feature already exists in KTS and KSOS, and it would be great to have it in KES too. Many users like the friendly Modori icon, which makes the security software feel more approachable while maintaining professionalism. For organizations using mixed environments (KES + consumer products), this would also keep the visual experience consistent. Thanks for considering this suggestion!

  12. Claudio Pelosi
    Started by Claudio Pelosi,

    Hi all, I can't install version 12.8 with netagent 15 on pc with windows 10. I also tried to do comulative update of October as the kaspersky site says, but nothing. What can it depend on. Version windows 10.0.19045.5555

    Claudio Pelosi
  13. Tahmeed702

    We have a KESB Select License, and now we want a ability of Vulnerability Assessment and Patch Management (VAPM). How can I buy it as an addon and activate it in KSC? Will adding the VAPM key file work? Please assist.

  14. Tahmeed702
    Started by Tahmeed702,

    We installed a Keswin plugin in a different language by mistake, and I would like to remove it before installing the English version.

  15. Tahmeed702
    Started by Tahmeed702,

    We incorrectly deleted some policies that are configured for different groups; after deletion, they are moved to the Deleted Object section of KSC; how can I restore them without restoring the most recent backup file?

  16. dggbg

    Hello, the license is added to “Kaspersky Lab Licenses” section, but not working. License is somehow not active.. Thank you!

  17. QuangNguyen
    Started by QuangNguyen,

    I am facing an issue where Kaspersky Endpoint cannot block Shadow Dumper threat applications, as shown below. https://github.com/Offensive-Panda/ShadowDumper/blob/main/ShadowDumper/x64/Release/ShadowDumper.exe

  18. Gabriel Boettcher
    Started by Gabriel Boettcher,

    I'm having trouble assigning a user (gabrielb.freitas) access to all virtual servers in our environment, as far as I know as the permissions for this are granted but when i click on any virtual server using gabrielb.freitas account i doesn't "open".

    Gabriel Boettcher
  19. xpreme
    Started by xpreme,

    Dears, Is it possible to prevent users from disabling KES Outlook Add-in? Thanks

  20. Rodrigo Gualotuña
    Started by Rodrigo Gualotuña,

    I Can't install and use Kaspersky in my Phone Android. When the app is installed apears a mesage "the device is not protected" The link I am using to download the app is generated in the cloud Kaspersky page. Is sent by e-mail Please help me. Rodrigo

    • 1 reply
    • 2k views
  21. Gabriel Boettcher
    Started by Gabriel Boettcher,

    The server for one of the companies we manage rebooted unexpectedly, and no tasks appear to have caused the issue. The following message was displayed on the server: The process C:\WINDOWS\TEMP\KAV Remote Installations\04326716-31cb-4cc7-8646-d11a49f8b053fe71e6e5-2585-44e2-8b56-4994a5699c01\klrbtagt.exe (DBSERVER01) has initiated a restart of the computer DBSERVER01 by user NT AUTHORITY SYSTEM for this reason: Application: Installation (Planned) Reason Code: 0x80040002 Termination Type: Restart what could be causing this?

  22. Gabriel Boettcher
    Started by Gabriel Boettcher,

    At once almost 170 devices on a particular virtual server lost communication with the server, I didn't do anything different, and I didn't modify any network settings. Just downloaded the new 12.8 KES package and deleted the 12.7, but as far as I know it shouldn't be a problem.

  23. Gian

    Hello, I downloaded the distribution package and installed on Windows 11 24H2. After installation the application appears to be not activated. I tried activating it in the Windows Privacy and Security settings but even clicking the activate Kaspersky button it remains to be activated. Thank you

  24. Arvinfx
    Started by Arvinfx,

    Is it anyway to see which application on specific client use how many bytes of internet ? one application is eating internet but not always. so i can not see on rescuers manager ....

  25. Samer AlHassasneh
    Started by Samer AlHassasneh,

    Hi, I have fedora 38, after install RPM -i package.rpm, it request to run script (# /opt/kaspersky/kesl/bin/kesl-setup.pl) but I have this problem: [root@fedora Documents]# /opt/kaspersky/kesl/bin/kesl-setup.pl Can't locate File/Copy.pm in @INC (you may need to install the File::Copy module) (@INC contains: /opt/kaspersky/kesl/perl/ /usr/local/lib64/perl5/5.36 /usr/local/share/perl5/5.36 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5) at /opt/kaspersky/kesl/perl/KL/App.pm line 9. BEGIN failed--compilation aborted at /opt/kaspersky/kesl/perl/KL/App.pm line 9. Compilation failed in require at /opt/kaspersky…

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