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We purchased your product with certain features, but during the process you completely scrapped everything and created a new version without the same features that were previously available. This is a serious breach of the contract we agreed to and of the purchase we made. I demand that the same functionalities that were already present be restored. It is still not possible to use the VPN on Linux or routers because you have not yet reinstated the previous option to create a WireGuard or OpenVPN configuration, and this is unacceptable. Such an essential feature cannot be missing — it is present in all other VPN services on the market, except yours now. I am requesting a refund for the year I purchased.

This vpn was good before, and you destroyed with your bad management. Months we are waiting the fix for this crap vpn and didnt change nothing. Stability suck, speed suck, missing still feature like double vpn (there was before), or openvpn/wireguard config to use in router or linux. We purchased your product with certain features, but during the process you completely scrapped everything and created a new version without the same features that were previously available. This is a serious breach of the contract we agreed to and of the purchase we made. I demand that the same functionalities that were already present be restored. It is still not possible to use the VPN on Linux or routers because you have not yet reinstated the previous option to create a WireGuard or OpenVPN configuration, and this is unacceptable. Such an essential feature cannot be missing — it is present in all other VPN services on the market, except yours now. I am requesting a refund for the year I purchased. AND I DONT WANT A ANSWER FROM MODERATOR THAT DONT KNOW NOTHING ABOUT, I WANT ANSWERS FROM KASPERSKY TEAM.

Again. Your best bet is to ask K. Support

We purchased your product with certain features, but during the process you completely scrapped everything and created a new version without the same features that were previously available. This is a serious breach of the contract we agreed to and of the purchase we made. I demand that the same functionalities that were already present be restored. It is still not possible to use the VPN on Linux or routers because you have not yet reinstated the previous option to create a WireGuard or OpenVPN configuration, and this is unacceptable. Such an essential feature cannot be missing — it is present in all other VPN services on the market, except yours now. I am requesting a refund for the year I purchased.

Some time to come back? We’ve been waiting for months for features that were available when we signed the contract and subscribed, this is outrageous. On top of that, these are features found in every VPN service. What has been done is unlawful, and Kaspersky should refund every license, because months have passed and nothing has changed yet. I want a answer from kaspersky team, no from a moderator that say every time the same thing.

@Hendra Welcome on the Kaspesky Forum. Recovering your expired license isn't possible and not usable , also in most regions Kaspersky Free has been removed.

Ist schon etwas länger her aber ich erinnere mich, dass man Filezille an mehreren stellen freigeben muss. Hast du alles was Filezilla ist angepasst?

注意，Diskgenius 扫描出现有坏扇区的不要进行修复，不要进行修复，一旦修复可能导致系统损坏，你登陆不进系统！使用该工具的目的是为了验证我的猜测，为什么总是在解压缩压缩文件会发生错误，我只有一种合理猜测，磁盘的读写有问题，或者有权限问题，但是如果有权限问题，安装程序会返回不同的信息明确告诉你安装存在权限问题，但是并没有。

I removed my expired subscription on my account, can I retrace back?

Guten Morgen Sebastian, das habe ich alles umgesetzt und bei mir sieht es auch ganz genau so aus wie auf den Screenshots von Schulte und darauf kommt dann mein neuer Fehlercode. Muss ich neben den Punkten die Schulte nannten och wo vielleicht eine Änderung vornehmen und deshalb kommt bei mir der andere Fehler? Bei mir wird auch das Programm erst bei der Programm Überwachung gelistet wenn ich es zuvor geöffnet habe.

Die Antwort hat Schulte geschrieben. Du musst das als sicher einstellen im Kaspersky

@lawrence Kaspersky Threat Intelligence Portal is reporting "Good" now 👍

Halli Hallo Ich habe das selbe Problem nur das wenn ich die Lösung hier umsetze dann eine andere Fehlermeldung bekomme: Antwort: 530 Login authentication failed Fehler: Kritischer Fehler: Herstellen der Verbindung zum Server fehlgeschlagen Ich habe aber alles überprüft Passwort etc ist alles richtig auch mit dem Server Support habe ich bereits gesprochen von deren Seite aus gibt es keine Probleme. Kann mir jemand vielleicht helfen das Filezilla wieder funktioniert. Mit dankbar für jede Hilfe. Liebe Grüße

Hello， 请你访问国际官网，不要留在简中页面上，这里请：https://www.kaspersky.com/android-antivirus#?ignoreredirects=true 只有购买国际版的激活码才会有 for android 的内容。你不要买错激活码。 另外，apk 文件可以直接从这里下载：https://redirect.kaspersky.com/user-agent?target=mobile_install&app=kaspersky_android&dst=site 你不能下载么？

Helo, I have a problem where my last licence of kaspersky free is expired and I see my account has new Kaspersky Free subcription status not in use. So I try to download and install but when login my account it say "You cannot use free subcription in my account". But my account have a licence of Free Subcription.

https://www.kaspersky.com/android-antivirus# 这个链接就是上面我截图的页面，订阅购买窗口并没有显示支持Android，你的意思是要购买后才会有Android平台下载窗口

Hello, https://www.kaspersky.com/android-antivirus# 这里去订阅，激活码绑定 my kaspersky account 后，会出现对应的下载文件位置。我在这里提供一个 apk 文件给你安装试用： https://redirect.kaspersky.com/user-agent?target=mobile_install&app=kaspersky_android&dst=site

英文版+英文激活码，国内可以使用，该如何购买英文激活码和安装对应英文版apk

Hello, 国内的激活码无法激活使用其它版本的 for android 产品，英文版产品能够在国内使用。 举个例子 简中版+简中激活码 可以用 没有 for android 的 KL 产品，英文版+英文激活码 可以用，有 for android 的 KL 产品。 简中版+英文激活码 无法激活，英文版+简中激活码 无法激活，你明白清楚了吗？

有海外版本apk吗，有的话也可以，还是说在国内购买的服务就是没有Android版本的 英文版的激活码在国内能使用吗

Hello， 简中版本没有 for android 的版本。

Hello， 新的安装日志也已经知道安装失败原因了： 解压缩 \WebView2Win10\Microsoft.Web.WebView2.Core.dll 时失败。 我现在有几个问题要问你，请回答我所有问题： 1. 你之前安装过卡巴斯基么？如果没有，你是使用什么AV产品的？有没有卸载干净？如果用，之前有没有正常卸载卡巴斯基？ 2. 请你使用 磁盘扫描程序执行对 C 盘进行磁盘错误的诊断，我怀疑当前磁盘有存储文件异常的问题，相关命令如下： chkdsk c: /f 命令执行后会提示你重启计算机后进行检查，你选择 是，如果提示权限不够，请你以管理员权限运行 cmd.exe。 相关命令执行好后，告知执行过程中有没有提示什么 扇区数据丢失 或者 修复了什么数据信息流。 3. 最后请确认如下有关于卡巴斯基产品的项目，在安装之前不应该存留在当前系统内，它们分别是： 文件系统： %PogramData%/Kaspersky Lab 文件夹删除或不存在 %Program Files%/Kapersky Lab 文件夹删除或不存在 %SYSTEMROOT%/system32/drivers/kl*.sys 文件删除或不存在 %SYSTEMROOT%/system32/drivers/K4W*/kl*.sys，含 K4W* 文件夹，文件夹删除或不存在 %temp% 文件夹内的所有内容清空，如果不能清空的文件夹，进入查看是否与 卡巴斯基有关，尤其是这种命名规则的文件夹 {64220372-7423-4B66-BC04-9BED9DC1B232}，带大括号的。 系统服务： sc delete klbackupdisk.K4W-21-24 sc delete klbackupflt.K4W-21-24 sc delete kldisk.K4W-21-24 sc delete klelam sc delete klflt.K4W-21-24 sc delete klgse.K4W-21-24 sc delete klhk.K4W-21-24 sc delete klids.K4W-21-24 sc delete KLIF.K4W-21-24 sc delete klim6 sc delete klkbdflt.K4W-21-24 sc delete klmouflt.K4W-21-24 sc delete klpd.K4W-21-24 sc delete klpnpflt.K4W-21-24 sc delete klupd_K4W-21-24_arkmon sc delete klupd_K4W-21-24_klark sc delete klupd_K4W-21-24_klbg sc delete klupd_K4W-21-24_mark sc delete klwtp.K4W-21-24 sc delete kneps.K4W-21-24 全部命令依次执行，执行结果返回找不到相关服务是正常的，反之就是有残留，服务会被自动从系统中移除。 以上操作全部执行或者确认过之后，重启计算机，然后尝试再次安装产品，如果还有问题，请继续提供 安装日志 kl-install 开头的文件到 我的收件箱 里面。 特别提醒： chkdsk 提示重启进行检查，请重启进行检查，如果经过以上步骤仍然无法安装的，你可能需要 Diskgenius 程序对 C 盘进行磁盘扇区错误扫描。 Diskgenius：https://www.diskgenius.cn/download/downloadURL.php?Name=DG_64

家用版购买链接并没有找到Android平台的下载窗口，请问是不支持Android平台吗

使用离线版安装时在进度4%的时候就发生了安装失败。新的logo文件和drivers目录截图都已经上传收件箱了。

Hello， 今天相关 插件 已恢复正常。正常的插件 ID 应为 ahkjpbeeocnddjkakilopmfdlnjdpcdm，自行手动安装的 crx 文件，可能ID不正确导致无法激活插件。