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With what he told me and provided me, yes I am sure (but maybe a "tech", "employee" or something, I don't know) I even had the "gall" to ask support about the status of this bug, and they told me it was still ongoing... I told them that "this bug" had been resolved for a few months, and they replied, "Indeed, the person you were in contact with just confirmed it to us." Thanks to him again, by the way I therefore no longer have confidence in the support (like many others, seeing the feedback on various forums) Really a shame, by the way

Are you sure that it was the developer?) It's almost impossible to contact them directly (with rare exceptions - KVRT/KRD, for example).

@AlexeyK Thanks for infos, I can do the traces, but I'd prefer to send them directly to a developer Or watch it myself, if I don't need internal software to interpret it I'm still waiting for support to get back to me to let me know that a bug I discovered has been fixed (fixed for 1 or 2 years...). Luckily, I was in contact with a developer on this forum who informed me of the resolution Trust in support is... Let's say...

And what about trace files? Enable application tracing and save changes -> reproduce the issue -> disable tracing and save changes -> create and save report -> send this archive and the GSI log to customer service. Default settings: 15 minutes after launching the Kaspersky app + more than two hours after the last update. If both conditions are true - the update check should be started automatically.

Hello @Nacho, Welcome! As at 5/5/25, 2:42am *we* can replicate the issue. Kaspersky are aware. Please wait patiently for feedback. Thank you🙏 Flood🐳+🐋

@Nacho Welcome. Please see this Topic

Wie kann ich meine gespeicherten 72 Adressen im sicheren Zahlungsverkehr auf einen anderen PC übertragen? Habe Kaspersky Standard auf beiden PCs und will vom PC mit WIN 10 auf PC mit WIN 11 übertragen. Wie geht das bitte?

And is there a dev present who could indicate tests to be done ? Like "emulating" automatic updating, and having a log file or other Contacting support (who are just intermediaries) is not an option, apart from asking me for a GSI, I'll have nothing else Thanks

Thanks for your feedback. A small UI bug, then I only do "clean installations", so this bug is still present, but with my .cfg file from 21.20, it's fine And less important than my update problem 🙄

I have previously reported this issue via the beta testing forum. It occurs only after a clean installation of the version 21.21, but there is no problem after upgrading (auto or manual) from 21.20. At the moment, there is no news about this situation.

Ok, so the option to hide system programs is no longer useful (just 2 programs hidden with this option)

Maybe changed by design...

это возможно кеширование. Какие-то VPN, прокси и т.п. используете? Возможно это они подменяют DNS (если используете).

No one has said it, but is there at least some information in the report about an automatic update search ?

When I choose Spain as location for connecting, it is redirected to Italy-Milan. This has been happening since power shortage in Spain. What can I do to connect directly to Spanish services? Thanks,

Интернет через роутер, роутер через терминал провайдера. У смартфонов проблем нет. Поставил яндексовые DNS, как будто проблема исчезла. Кинопоиск только с закладки заглючил переход, с поисковика нормально грузит

Интернет через роутер? Другие компьютеры или смартфоны в сети есть? На них проблема есть? Попробуйте выставить DNS сервера вручную. Например на эти - https://dns.yandex.ru/

DNS автоматически стоят. Видимо в этом и косяк.

Проблема с сертификатом только на первом скриншоте. Хотя это странно, у этого сайта с сертификатом все нормально. На двух других проблема совершенно другая. Какие DNS сервера используются? И покажите в Касперском: Настройка - Настройки безопасности - Настройки сети - Настройка защищенных соединений.

Прикладываю файлы с информацией об оборудовании. Файл с форматом tgz нельзя загрузить, поэтому даю ссылку на файл на гугл диске

Здравствуйте. Замучился с проблемой блокировки перехода на сайты по причине недопустимому имени сертификата. Блокирует рандомно любые сайты, через некоторое время пускает без проблем. Блокирует Касперский, блокирует сам Хром, блокирует плагин на браузере uBlock. Если всё-таки настоять на загрузке, то загружает 1win и прочий казино-скам. Проблема появилась после переустановки Винды, хотел перейти на 11. Потом вернулся обратно на 10, но проблема не исчезла. Образ устанавливал оригинальный, ключ брал за 100р. Помогите с решением, пожалуйста.

明白了！

The problem still exists, but no problem with 21.20 I'll try reinstalling K and leaving everything at default for today (just set the updates to every hour) If it persists, go back to 21.20 until it's fixed EDIT : No one has said it, but is there at least some information in the report about an automatic update search?

Hello In "Application rights and protected resources" => "Manage Application" (not sure if the translation is good) There's a specific reason why system programs are no longer "hidden" with the option ? With 21.21, they are all visible (the hidden option is checked) If I use my .cfg file from 21.20, I get this System programs are hidden Thanks

I set the update to "After application launch" for test and waited 2 minutes After 10 minutes, there was no trace in the report The problem therefore appears to be a setting in Kaspersky that is causing updates to be buggy I'll retest by restoring all the settings to their defaults, just to be sure