All Activity

Thanks. But, how can I access the below information? It's not clear... For L2TP and PPTP, you don’t need to download anything. Instead, you need to write down some information from your personal account: server address for connection username and password an additional encryption key (pre-shared key, PSK, secret key) authentication type (PAP, CHAP)

Hello @fayax, Thank you for the information! Please contact Technical Support via (your) Kaspersky Company Account OR wait for the B2B Community to participate. Thank you🙏 Flood🐳+🐋

I requested for trial from here https://www.kaspersky.com/small-to-medium-business-security/downloads/endpoint-free-trial Attached is the email I got. When I entered activation code on KSC. License shows as Kaspersky Total Security for Business

Hello @fayax, Thank you for posting back! (You) need to provide *clear* information. KTS trial license & Kaspersky TOTAL Security for Business are not the same thing. Do you mean this: Kaspersky TOTAL Security for Business? Error 0xa04c002a in Kaspersky typically indicates a problem with SSL certificate authentication or network connectivity during an application's connection to Kaspersky servers. Network Issues: The device might not be able to connect to Kaspersky servers due to temporary network problems, firewalls, or proxy settings. Certificate Verification Problems: The issue could stem from a problem with the SSL certificate used by the Kaspersky application or the server it's trying to connect to. Outdated Software: Outdated Kaspersky Endpoint Security or Network Agent versions might cause compatibility issues. Incompatible Software: Other security software or network monitoring tools might interfere with Kaspersky's connection. *Ignore* our advice, we provided information based on (your) information, for KTS / Kaspersky Plus *Home* software. *Wait* for B2B Community to participate in (your) topic OR contact Kaspersky support via (your) Commercial account. Thank you🙏 Flood🐳+🐋

The trial license on KSC shows "Kaspersky Total Security for Business International Edition". I believe this license is compatible with Kaspersky Endpoint Security for Business? Because this is the license I got when I choose Kaspersky Endpoint Security for Business Trial.

Welcome to Kaspersky Community. I guess so, if You set up accounts using this: "POP3, SMTP, IMAP, and NNTP protocols, as well as via encrypted connections (SSL) over the POP3, SMTP, and IMAP protocols." https://support.kaspersky.com/help/Kaspersky/Win21.20/en-US/70873.htm And also probably this module may be involved in the protection, when reading content inside messages: https://support.kaspersky.com/help/Kaspersky/Win21.20/en-US/85992.htm And of course, if You open directly a file or save it to your local system, in a message from Outlook app, Kaspersky scanning will be there...

Hello @fayax, Welcome back! On the computer (you) wish to test KTS (Home) software - is there any Kaspersky commercial software *installed*? IF 'yes', it needs to be *removed* it's not possible to run two Kaspersky AV products on the same computer; for Kaspersky Plus, read: Hardware and software requirements & How to install the application - NB, read *all* the documents in that section. *Also*, KTS is *old*, it's been replaced by Kaspersky Plus, the testing should be done using Kaspersky Plus Trial: Kaspersky Plus for Windows® KTS / Kaspersky Plus *Trial* licenses are *not* activated via KSC & OR any commercial installation. Thank you🙏 Flood🐳+🐋

Это если выбирать третий пункт "приостановить". А если первый (на заданное время) или второй (до перезапуска) - не включится.

Обычно при приостановке защиты с помощью пункта меню из панели уведомлений включается автоматом Защитник, который может удалить файл. В общем, пока описанная проблема в начале темы прекратилась. Посмотрю, что будет дальше.

В настоящее время уже удалена, пункта настроек "анализировать статистику" больше нет.)

Это вполне может быть, если, например, изменены настройки файлового антивируса. Предположим, в действиях при обнаружении угрозы было выбрано "блокировать". При такой настройке поведение будет именно таким: действия с файлом заблокированы (копирование, архивация, отправка через сеть...), иконка может не отображаться. Но при этом файл можно перемещать или удалять. Если приостановить защиту, файл снова будет полностью доступен, для появления иконки может потребоваться выбрать "обновить" в контекстном меню проводника.

I have KSC 15.1.0.20748 with KES 12.8.0.50. Currently I have Business Select commercial license. I want to try file encryption so I got trial license for Total Security. I have activated trial license on KSC by activation code. Removed commercial license from one of the computer and tried to activate trial license through KSC. I get this error message Error 0xa04c002a I'm unable to activate trial license on any computer. Any help is highly appreciated. Thanks

Welcome to Kaspersky Community. Kaspersky products with Intrusion Prevention, add applications to Trusted group automatically if They have a legit digital certificate and/or They are in K. whitelist, and also if are very well-known (enough reputation) in KSN.

Thank you very much 🙂

@Peter15NT, опишите проблему подробно, желательно со скриншотами.

Так быть не должно. Убедитесь что восстанавливается именно тот же самый файл, то есть сравните хэши оригинала до помещения в карантин, и восстановленной копии. Мне почему-то кажется что вы и хэш подсчитать не сможете. В этом случае попробуйте выгрузить антивирус.

Kaspersky Standard 21.20.8.505, Windows 11 Pro RU 24h2. После восстановления любого (как я понял) файла из карантина в другую папку нет возможности производить с восстановленным файлом какие-либо действия (добавлять в архив, отправлять на VT). Кроме того, при этом сопутствующим эффектом является то, что не восстанавливается его иконка. Это так должно быть?

Hello @horstm, Welcome! The document (you've) linked is for Kaspersky Small Office Security -> which Kaspersky Premium *version*? On Windows Taskbar *Hidden icons*, rightclick the Kaspersky icon, select *About*? Which Windows OS version & *build*, in Windows Search, type WINVER - open the WINVER app & post back the information shown? For Kaspersky Premium, read: Como alterar configurações de acesso do aplicativo à webcam ou ao microfone. Do the following: *Export* Kaspersky Settings, read: Como exportar configurações. *Restore* Kaspersky Settings to Default, read: Como restaurar as configurações padrão do aplicativo. *Do not Import at this time* Check Microphone / WhatsApp in Windows Privacy? Uninstall WhatsApp. Shutdown the computer using SHUTDOWN, not Restart, power ON by pressing the power button, login. Download & install a *new* WhatsApp. Check if the WhatsApp microphone messages are still blocked & IF (you) can authorise the message? In (your) Kaspersky software, Intrusion prevention, Manage applications, WhatsApp - should look like the following 4 images & Window, Privacy, Microphone / WhatsApp, the last 2 images: Please share the outcome with the Community, when it's available? Thank you🙏 Flood🐳+🐋

有人能回复一下吗 求求

我从来没加过信任项，但那天一看，我现名单里有好多（我刚开始用卡巴，是小白，请见谅）

Hello @Andrew93, Welcome! Yes, that's a legitimate Kaspersky email; it's used to send emails to update payment details for a renewal of a Kaspersky subscription. HOWEVER - (a comment) Kaspersky *auto-renewals* are frequently more expensive than purchasing a *new* subscription & the benefit of *auto-renewal* is small, certainly not justified by excessive $ (ioo). Since Kaspersky released their *new* software range it's impossible for the consumer, to turn-off *auto-renewal* during the purchase - this used to be possible; logging a case and requesting *auto-renewal* is turned OFF can be done. This email (ioo) is the most ham-fisted way they could come up with to *re-enrol* Kaspersky subscribers to auto-renewal. They're asking you to re-enter (your) credit-card, email address, home address, phone-number - the whole kit & caboodle - we're shocked!! In that email IF (you) don't follow the instructions *auto-renewal* presumably should not be working. It's up-to-you - IF you wish to use *auto-renewal* then follow their instructions, otherwise, submit a request to have *auto-renewal* turned OFF; Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts - select either Email or Chat, then fill in the template as shown; include a *detailed history*. Select (your) Kaspersky software from the drop-down-list (A). *Also* -> IF using Chat - *before* ending the chat -> ask the operator to email (you) a copy of the chat transcript - otherwise (you'll) have no record of the chat* Thank you🙏 Flood🐳+🐋

Hi, Since few days my Kaspersky seems like block microphone messagens for Whatsapp Windows 10 app I see a info message about it, but it not alow me to autorize it like in past. I try to follow this tutorial but no work https://support.kaspersky.com.br/ksos/8.13/94351 Anyone has it too? How to resolve this?

If you are using outdated operating systems, you can: Continue to use KSWS under the Kaspersky Security for Storage license. For Windows Server 2003/2003 R2/2008: buy a license for Kaspersky Industrial CyberSecurity for Nodes for Windows or Kaspersky Embedded Systems Security (KESS) for Windows. Migrate from KSWS to one of these applications. The operating systems Windows Server 2003/2003 R2/2008/2008 R2 are supported in KESS for Windows 3.4. For Windows Server 2008 R2: migrate to KESW under the Kaspersky Security for Business license. Reference Link https://support.kaspersky.com/kes-for-windows/12.8/troubleshooting/install/16086 Kaspersky Embedded System Security Application package for all ATM and CRM machines including outdated servers like Win 2003 , 2008 R2 , Download Link Attached https://products.s.kaspersky-labs.com/workstations/kess2.0/3.4.0.36/english-0.1.0/3933393734337c44454c7c31/kess_win_3.4.0.36_en.zip

If you require complete Document Please let me know ....

Gracias por su mensaje. En Kaspersky Endpoint Security 12.8, se agregó la opción de bloquear las conexiones de red a través del protocolo TLS 1.0 obsoleto. Para arreglar su funcionamiento, existen dos soluciones: Desactive las casillas de verificación para bloquear protocolos de seguridad obsoletos (https://support.kaspersky.com/help/KESWin/12.8/es-MX/178483.htm). Esto ayudará a averiguar fácilmente si el problema se debe realmente al bloqueo de estos protocolos o no, pero mantener desactivadas estas casillas de verificación no es la opción recomendada. Inicie un caso de soporte en Kaspersky Company Account (https://companyaccount.kaspersky.com), documentando el fallo con capturas de pantalla y trazas de la aplicación Kaspersky Endpoint Security 12.8 en el o los equipos que presenten este comportamiento.