SSL (Solid State Logic) LICENSE Manger getting kicked out by KSP...FALSE POSITIVE?

[7777777]

The last two versions of Solid State Logic's (SSL) license Manger app have been kicked out by Kaspersky Internet.  In fact, I just installed v1.3.7 (is the latest) and got the same result as their previous license manager.  Of course, SSL is a well-known audio company with a large user base.  They make many of the mixing boards used in the best Music recording studios in the world.

I am using Win11, latest; Kaspersky Internet (latest updates) Note: I have no idea how to find the actual version; always a dilemma with this product; but I update regularly, so it's the latest.

I have not notified SL, yet...hoped the latest version might be good.  I was using this license manger in earlier versions...no problems. However, now I cannot install it without KSP removing it and telling me that it should be disinfected, and I need to restart.

Please advise...

Thanks.

 

 

 

[Flood and Flood's wife]

13 hours ago, 7777777 said:

1. Win11, latest; Kaspersky Internet (latest updates) Note: I have no idea how to find the actual version; always a dilemma with this product; but I update regularly, so it's the latest.
2. The last two versions of Solid State Logic's (SSL) license Manger app have been kicked out by Kaspersky Internet.  In fact, I just installed v1.3.7 (is the latest) and got the same result as their previous license manager. 

• Of course, SSL is a well-known audio company with a large user base.  They make many of the mixing boards used in the best Music recording studios in the world.
• I have not notified SL, yet...hoped the latest version might be good.  I was using this license manger in earlier versions...no problems. However, now I cannot install it without KSP removing it and telling me that it should be disinfected, and I need to restart.

Please advise... Thanks.

Hello @7777777, 

Welcome!

Let's deal with the easy things first: 

1. Finding a Kaspersky version, on the Windows taskbar -> hidden icons, right-click the Kaspersky icon, select About  OR, open Kaspersky Internet Security (KIS), on the lower-left-hand-side of the GUI, select the headset, this opens the Customer Service page, on the fourth line underneath the software name, is the application version; Kaspersky has written a guide for v21.6* onwards: How to find the name and the version number of a Kaspersky application. 
2. We've tested with Kaspersky Premium & also get PDM:Trojan.Win32.Generic, please do the following: log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts  - on the support page, select either Chat or Email, then fill in template as shown in the image below; please include any screen images of the error & a *detailed history*. Support may request logs, READ: Files to send to Kaspersky technical support in case of PDM malware detection, traces & other data; they will guide you

• Wait for the Virus Lab experts to report back to you - before reporting it to SSL; it may not be a genuine PDM; allow the lab some time to review:

Please share the outcome with the Community, when it's available? 

3. KIS is Kaspersky's old software, v21.3, it's been replaced by Kaspersky STANDARD; Kaspersky have not yet announced an end-date for when KIS will be withdrawn - however - Database updates continue but *all* development work stopped when the *new* range was released; *AFTER* the PDM problem is fixed, IF (you) wish, come back & the Community will help get (your) KIS upgraded to Kaspersky Standard; the upgrade is free, read: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ

Thank you🙏
Flood🐳+🐋

Edited 5 hours ago by Flood and Flood's wife
added image