kaspersky vpn xhamster.com does not work with Kaspersky VPN. xhamster.com nao funciona com Kaspersky VPN.

[Hedgerss]

Hello

I'm trying to browse the Xhamster.com site using Kaspersky's paid VPN, but the videos won't play.

I have to turn off the VPN to make the videos run. I suggest fixing this bug,

Thank you
 

Ola,

estou tentando navegar no site Xhamster.com usando a VPN paga da Kaspersky, mas os videos nao rodam.

Tenho que desligar a VPN para fazer os videos rodarem.Sugiro consertar esse bug,

Obrigado

Edited yesterday at 05:13 AM by Berny

[Flood and Flood's wife]

2 hours ago, Hedgerss said:

I'm trying to browse the Xhamster.com site using Kaspersky's paid VPN, but the videos won't play.

I have to turn off the VPN to make the videos run. I suggest fixing this bug,

Hello @Hedgerss, 

Welcome back!

• No bug to fix, works for us!

1. Try another browser.
2. Try another remote virtual location. 
3. Still not working, please log a request with Kaspersky Customer Service, https://support.kaspersky.com.br/b2c/br#contacts -> on the support page, select Email, fill in the template with a *detailed* problem history; support may request Logs, traces & other data, they will guide you:

Thank you🙏
Flood🐳+🐋

[harlan4096]

Also, do You have Private Browsing and Anti-Banner enabled? 

 

Also, check Custom DNS settings.

[harlan4096]

I can confirm no issues here, I tried in a virtual machine with Windows 11 Pro x64 24H2 + KPremium 21.22a + KVPN 21.22, all in default settings, and in Mozilla Firefox with that URL, no issues with videos...

[Hedgerss]

6 horas atrás, Flood and Flood's wife disse:

Hello @Hedgerss, 

Welcome back!

• No bug to fix, works for us!

1. Try another browser.
2. Try another remote virtual location. 
3. Still not working, please log a request with Kaspersky Customer Service, https://support.kaspersky.com.br/b2c/br#contacts -> on the support page, select Email, fill in the template with a *detailed* problem history; support may request Logs, traces & other data, they will guide you:

Thank you🙏
Flood🐳+🐋

I try other edge, firefox and Chrome.

O trabalho europeu, Américas and Oceania Austrália on vpn Server.

Xhamster didnt workshop.

 

When i turn off vpn xhamster works.

 

So The problem is in kaspersky vpn.

 

 

5 horas atrás, harlan4096 disse:

Also, do You have Private Browsing and Anti-Banner enabled? 

 

Also, check Custom DNS settings.

I have private browser from kaspersky extension. 

I use to work well on xhamster, tais extension. 

My dns is quad9.

 

[Flood and Flood's wife]

9 minutes ago, Hedgerss said:

I try other edge, firefox and Chrome.

O trabalho europeu, Américas and Oceania Austrália on vpn Server.

Xhamster didn't workshop.

When i turn off vpn xhamster works.

So The problem is in Kaspersky vpn.

Hello @Hedgerss, 

Thank you for the information!

As shown above - unable to be replicated, please also check the post from @harlan4096 & please log a request with Kaspersky Customer Service, https://support.kaspersky.com.br/b2c/br#contacts -> on the support page, select Email, fill in the template with a *detailed* problem history; support may request Logs, traces & other data, they will guide you:                                                                                                                                                                                

Thank you🙏
Flood🐳+🐋

Edited yesterday at 01:21 PM by Flood and Flood's wife
formatting

[Hedgerss]

6 horas atrás, Flood and Flood's wife disse:

Hello @Hedgerss, 

Welcome back!

• No bug to fix, works for us!

1. Try another browser.
2. Try another remote virtual location. 
3. Still not working, please log a request with Kaspersky Customer Service, https://support.kaspersky.com.br/b2c/br#contacts -> on the support page, select Email, fill in the template with a *detailed* problem history; support may request Logs, traces & other data, they will guide you:

Thank you🙏
Flood🐳+🐋

I will do these stops you show me to do.

Thanks for help me.

 

[Berny]

@Hedgerss

As well as @harlan4096 i have no issues on my side 🤔

4 hours ago, Hedgerss said:

My dns is quad9.

Are you talking about your primary and alternative Ethernet DNS  settings ,
if so please try public Cloudflare DNS resolvers 1.1.1.1 and 1.0.0.1 ?

Also please check  :

1. Windows command  'ncpa.cpl' to open the Network Connections control panel.
2. Check your primary & alternative DNS Servers in your Ethernet Network connection ?
3. Check your primary & alternative DNS Servers in your Kaspersky LAN Network connection ?

[Berny]

@Hedgerss

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