Windows 11 computer crashes when I run a full scan

[Alebit]

Hello everyone.

For a few days now I've been experiencing a really annoying problem... but one that I haven't been able to resolve in any way.

I have a Dell notebook which until a few days ago was equipped with Windows 10 pro... and my Kaspersky Standard 2025 antivirus.

Given the imminent end of Microsoft's support for Windows 10, I proceeded to update the notebook to Windows 11 Pro... a procedure which was perfectly successful.

The PC works perfectly with any program... except with the Kaspersky antivirus.

To be more precise, the antivirus works well and does its job... but when I start a full scan... it blocks my PC... so much so that all that remains is to reboot.

Browsing a bit on the internet I found a user who attributed a problem similar to mine when the full scan was performed with the Iswift and Ichecker scanning technologies active (accessible in the advanced settings).

Obviously I tried to disable them both and also one at a time... but there's nothing I can do.

Karpersky starts scanning but doesn't even reach 1% before the notebook crashes (see attached image).

I also tried to overinstall the most recent standard Kaspersky antivirus on my version... i.e. 21.23.6.614 but the problem continues.

I ran various tests...including the scannow...without getting anywhere..

This is why I thought I'd report my problem here, hoping that some of you (who may have had the same problem) can help me in some way.

I thank in advance anyone who wants to intervene.

A good evening.

Alex

 

[AlexeyK]

1 час назад, Alebit сказал:

Karpersky starts scanning but doesn't even reach 1% before the notebook crashes

1% + 0 files - most likely, it means that the hang occurs during scanning the system memory. Try to temporarily disable option in the full scan settings, save all changes, and repeat the scan.

[harlan4096]

Also, perform a ScanDisk of Your main drive C :, try also any tool that can detect physical damaged sectors.

[Alebit]

2 hours ago, AlexeyK said:

1% + 0 files - most likely, it means that the hang occurs during scanning the system memory. Try to temporarily disable option in the full scan settings, save all changes, and repeat the scan.

 

2 hours ago, AlexeyK said:

1% + 0 files - most likely, it means that the hang occurs during scanning the system memory. Try to temporarily disable option in the full scan settings, save all changes, and repeat the scan.

First of all, thank you for your kind reply, Alexeyk. So, as you advised, I tried disabling the system memory scan.

The scan started immediately, but it can't get past 1%.

It scans about 1000 files and then crashes the computer.

I tried repeating the operation a few times, but the result is always the same.

Please...see the image below

2 hours ago, harlan4096 said:

Also, perform a ScanDisk of Your main drive C :, try also any tool that can detect physical damaged sectors.

Thanks for your reply.

I ran a disk scan, but no damaged sectors were found (see the image below)

I really don't know what to do anymore...

[AlexeyK]

4 часа назад, Alebit сказал:

I also tried to overinstall the most recent standard Kaspersky antivirus on my version... i.e. 21.23.6.614 but the problem continues.

It was installed over previous version? Try uninstall the product - reboot OS - install again - recheck the issue.

[Alebit]

26 minutes ago, AlexeyK said:

It was installed over previous version? Try uninstall the product - reboot OS - install again - recheck the issue.

Thanks for reply.

Well..I have already tried both things. The first time, I overwritten the new version of Kaspersky antivirus on the one installed on my PC.

The second time, I uninstalled (using the Kaspersky removal tool software) the program installed on the PC...and then I installed again the new version. In both cases, the problem remained the same.

A little while ago, I tried to modify the antivirus check (as well as the system memory) and the startup items (see image attached)

When I ran a full system scan again, this time it reached over 60,000 files... but then my PC crashed.

I noticed that the scan never goes beyond 1%.

[Alebit]

What I find truly incredible is that the Kaspersky Antivirus scan does not work and crashes my computer...while the Kaspersky Virus Removal Tool that you can find here https://support.kaspersky.it/common/uninstall/1464 and that also scans the pc for viruses or malware software works perfectly and does not cause any problems.

Similarly, other PC scanning tools such as Norton, F-secure, Eset, etc. do not cause any problems.

Edited 8 minutes ago by Alebit