Windows 11 computer crashes when I run a full scan

[Alebit]

Hello everyone.

For a few days now I've been experiencing a really annoying problem... but one that I haven't been able to resolve in any way.

I have a Dell notebook which until a few days ago was equipped with Windows 10 pro... and my Kaspersky Standard 2025 antivirus.

Given the imminent end of Microsoft's support for Windows 10, I proceeded to update the notebook to Windows 11 Pro... a procedure which was perfectly successful.

The PC works perfectly with any program... except with the Kaspersky antivirus.

To be more precise, the antivirus works well and does its job... but when I start a full scan... it blocks my PC... so much so that all that remains is to reboot.

Browsing a bit on the internet I found a user who attributed a problem similar to mine when the full scan was performed with the Iswift and Ichecker scanning technologies active (accessible in the advanced settings).

Obviously I tried to disable them both and also one at a time... but there's nothing I can do.

Karpersky starts scanning but doesn't even reach 1% before the notebook crashes (see attached image).

I also tried to overinstall the most recent standard Kaspersky antivirus on my version... i.e. 21.23.6.614 but the problem continues.

I ran various tests...including the scannow...without getting anywhere..

This is why I thought I'd report my problem here, hoping that some of you (who may have had the same problem) can help me in some way.

I thank in advance anyone who wants to intervene.

A good evening.

Alex

 

[AlexeyK]

1 час назад, Alebit сказал:

Karpersky starts scanning but doesn't even reach 1% before the notebook crashes

1% + 0 files - most likely, it means that the hang occurs during scanning the system memory. Try to temporarily disable option in the full scan settings, save all changes, and repeat the scan.

[harlan4096]

Also, perform a ScanDisk of Your main drive C :, try also any tool that can detect physical damaged sectors.