While in remote support, I cannot click on authorization window

[yw71]

When I use software such as Team Viewer or Anydesk, and I want to change a setting in Kaspersky Cloud Free, I can't find the window to authorize the change. 

I can see any such window of MS Windows to authorize any changes to the system. But Kaspersky's is always hidden.

Please make it visible for Remote Support apps.

 

Thanks, 

yw71

 

[Flood and Flood's wife]

1 hour ago, yw71 said:

When I use software such as Team Viewer or Anydesk, and I want to change a setting in Kaspersky Cloud Free, I can't find the window to authorize the change. 

I can see any such window of MS Windows to authorize any changes to the system. But Kaspersky's is always hidden.

Please make it visible for Remote Support apps.

Hello @yw71, 

Welcome!

Is Allow managing Kaspersky settings via remote control applications - checked? 

Allow managing Kaspersky Free settings via remote control applications

Thank you🙏
Flood🐳+🐋

Edited June 18 by Flood and Flood's wife
added resource

[yw71]

I can't find the window to authorize the change -> on the remote computer

6 minutes ago, Flood and Flood's wife said:

Hello @yw71, 

Welcome!

Is Allow managing Kaspersky settings via remote control applications - checked? 

Thank you🙏
Flood🐳+🐋

However, I'll need the client on the remote to make this change... Providing they'll know how to.

Is there a reason Kaspersky does not use the normal window for changing settings?  

[Flood and Flood's wife]

35 minutes ago, yw71 said:

I can't find the window to authorize the change -> on the remote computer

However, I'll need the client on the remote to make this change... Providing they'll know how to.

Is there a reason Kaspersky does not use the normal window for changing settings?  

Hello @yw71

What do you mean the 'normal window' for changing settings? 

What do you see? 

• Also, Kaspersky Security Cloud Free has been replaced by Kaspersky Free  - (you) may wish to upgrade, Kaspersky Free is available to be downloaded here: https://www.kaspersky.com/downloads/free-antivirus

Thank you🙏
Flood🐳+🐋

Edited June 18 by Flood and Flood's wife
added https://www.kaspersky.com/downloads/free-antivirus