Weak Settings wrongly state, that file extensions not displayed

[mahris]

Windows 10 Professional x64 22H2 (Build 19045.3324)
Kaspersky Plus 21.14.5.462

Your Weak Settings Scan state, that Windows extensions are not displayed in file names, and offers to fix it.

You are wrong. My first action in every Windows after installation - uncheck "Hide extensions for known types". I see all extensions in File Explorer and file open dialogs.

If you incorrectly detect the problem, I cannot allow you to fix it. And cannot believe to another recommendations.

[harlan4096]

Welcome to Kaspersky Community.

 

Weird, I have also that setting disabled (-> always show file extensions) in all my systems, and in none K2021 21.14 detected that wrongly 🤔

[Morph000]

I can confirm mahris's comment. Same here for in Win 7, Kaspersky 2023 Premium v21.15

I always run show everything mode.

[Flood and Flood's wife]

3 hours ago, Morph000 said:

I can confirm mahris's comment. Same here for in Win 7, Kaspersky 2023 Premium v21.15

I always run show everything mode.

Hello @Morph000, 

Welcome back!

1. Is File name extensions checked or unchecked? 

• Windows extensions are not displayed in file names

IF *your* Kaspersky application is *misreporting* reset it to Default, followed by a full Shutdown of the computer, if that does not work, uninstall & clean install the software, if that does not work, log a request with Kaspersky Customer Service.

Thank you🙏
Flood🐳+🐋

Edited December 26, 2023 by Flood and Flood's wife
added resource

[Morph000]

Yes, "Flood and Flood's wife" - the box is unchecked so full filenames are shown. This isn't my first rodeo btw...

It's also a fresh install anyway, so that M$ style of reply isn't helpful. Hint.

[Flood and Flood's wife]

2 hours ago, Morph000 said:

The box is unchecked so full filenames are shown. This isn't my first rodeo btw...

It's also a fresh install anyway, so that M$ style of reply isn't helpful. Hint.

Hello @Morph000, 

You're most welcome!

We pay 'particular' attention to people's past & current posts so - we are more than aware this is far from *your* first rodeo cowboy. 

The *fresh* install information was not disclosed, you have a habit of doing that.

👉Contact Kaspersky Customer Service: https://support.kaspersky.com/b2c#contacts - you know the process. 

Thank you🙏
Flood🐳+🐋

Edited January 2, 2024 by Flood and Flood's wife
pn

[Morph000]

Having just bought a new Win 11 pc, I find that the exact same issue exists.

Kaspersky says file extensions view is NOT enabled when it is, as it's a setting I have ALWAYS enabled for security reasons.

Time For Kaspersky to fix it.

 

[arowland]

BUG REPORT

Pop-up stated incorrectly that file extensions are not shown.

Microsoft Windows 10 Professional x64 Build 19045

Kaspersky Premium, application version 21.19.7.527(b)

See attached screenshot. Trace also available.

Please acknowledge, as I don't know whether the forum is the right place to post bug reports -- but it seems to be the least inappropriate of the choices on the Contacts page.

[Flood and Flood's wife]

3 hours ago, arowland said:

Microsoft Windows 10 Professional x64 Build 19045, Kaspersky Premium, version 21.19.7.527(b)

BUG REPORT

Pop-up stated incorrectly that file extensions are not shown.

See attached screenshot.

1. Trace also available.
2. Please acknowledge, as I don't know whether the forum is the right place to post bug reports -- but it seems to be the least inappropriate of the choices on the Contacts page.

Hello @arowland, 

Welcome back!

1. Traces cannot e submitted to the Community portal, due to a Kaspersky guideline -> to protect all Kaspersky users privacy & security
2. Please log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts  - select either Chat or Email, then fill in the template as shown; include a *detailed history* 

• *Also* -> IF using Chat - *before* ending the chat -> ask the operator to email (you) a copy of the chat transcript - otherwise (you'll) have no record of the chat*                

Please share the outcome, with the Community, when it's available?

Thank you🙏
Flood🐳+🐋