VPN is not upgradding to the new suscription

[IORI93]

I have bought a new suscription to Kaspersky Premium, Before that I had an old suscription to Kaspersky VPN... So the problem is that the VPN is taking the old Suscription caducated instead of the new suscription and i can´t connect to that. The VPN is asking me for an activation code instead of upgrade automatically to the new suspcription to Kaspersky that includes the same VPN

[Flood and Flood's wife]

1 hour ago, IORI93 said:

I have bought a new subscription to Kaspersky Premium, Before that I had an old subscription to Kaspersky VPN... So the problem is that the VPN is taking the old Subscription caducated instead of the new subscription and i can´t connect to that.

1. The VPN is asking me for an activation code instead of upgrade automatically to the new subscription to Kaspersky that includes the same VPN

 

Hello @IORI93, 

Welcome!

Has the Kaspersky Premium VPN been signed into with (your) email address that (you) use to sign into (your) MyKaspersky account -> the VPN app & the license/subscription in the MyKaspersky account *must* be synchronised for VPN Premium activation. 

It's separate to activating the Kaspersky Premium AV. 

Thank you🙏
Flood🐳+🐋

[Berny]

@IORI93

You can also  download  Kaspersky VPN on → https://my.kaspersky.com/MyDownloads#/portal/pages/downloads 

After downloading Kaspersky VPN will be installed and activated  automatically.