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Update shows FAILED

HKC
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HKC

HKC

Posted
Posted (edited)

Hi,

How to rectify the Update shows Last Update : FAILED but it seems that the data is downloaded and shows Finished. See screenshots attached.

The version is 11.9.0.351

 

Kaspersky_Failed_Shot.png

Kaspersky_Failed.png

Kaspersky_license.png

Edited by HKC
Additional info being added
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  • 2 weeks later...
Thomas Becker

Thomas Becker

Posted
Posted

Hello and sorry for the late reply. 

To support you we need to have a deeper look into this.
Therefor please open a case with https://CompanyAccount.kaspersky.com
 
Please also add the following infos into the case when creating it:
  1. attach a system diagnostic file from the machine where you see this error:
    https://support.kaspersky.com/3632
 
Thank you 
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