Thomas Becker

Dear Omid, thank you for your request. As a global company Kaspersky complies with the applicable laws and regulations of the countries in which it operates and distributes its products and services to end users. I will send you a private message with contact details for your inquiry. Have a good day.

Hello and sorry for the late reply. To support you we need to have a deeper look into this. Therefor please open a case with https://CompanyAccount.kaspersky.com Please also add the following infos into the case when creating it: attach a system diagnostic file from the machine where you see this error: https://support.kaspersky.com/3632 Thank you

Hello and welcome to the Forum. there might be different ways to achieve what you want to do, either by blocking chrome.exe completely or by limiting the network for chrome. However, to support you we need to go a bit deeper. Therefor please open a case with https://CompanyAccount.kaspersky.com Thank you

Hello and welcome to the forum there is no connection between B2B and B2C plans. You cannot "migrate" from your Endpoint Security to a home user product. There is no discount when switching from Endpoint Security to any B2C product. You can however go to your reseller and talk to him about this. Maybe is able to grant you a small discount.

Hello and welcome to the Forum. To support you we need to have a deeper look into this. Therefor please open a case with https://CompanyAccount.kaspersky.com Please also add the following infos into the case when creating it: attach a system diagnostic file from the device where you see this error: https://support.kaspersky.com/3632 Make sure that Windows Eventlogs are collected as well Thank you

Hello and welcome, unfortunately this timeout is "hardcoded" in the backend and cannot be changed by the user.

KES12 should be updated automatically starting yesterday when KSN is active. For systems not using KSN the update should begin end of march.

Hello, you can use avp.com to run existing tasks. In short: # "C:\Program Files (x86)\Kaspersky Lab\Kaspersky Endpoint Security for Windows\avp.com" STATUS this shows you all the running tasks and you can start them with: # c:\>"C:\Program Files (x86)\Kaspersky Lab\Kaspersky Endpoint Security for Windows\avp.com" START Updater$ak000043 (change the task number to your own tasknumber) Information to use: Managing the application from the command line https://support.kaspersky.com/KESWin/12.0/en-US/184545.htm More commands can be found here: https://support.kaspersky.com/kes10/how_to/11336 And general information. You can add avp.com to the system variables in the installation package. When you've done this you can just use: # avp.com STATUS

Sorry for the late reply, I missed your comment. To support you we need to have a deeper look into this. Therefor please open a case with https://CompanyAccount.kaspersky.com Please also add the following infos into the case when creating it: attach a system diagnostic file (run as root) from one affected system: # curl -o collect.sh -J -L https://kas.pr/collect.sh && bash ./collect.sh Thank you

Hello, sorry for the late reply. Maybe this link will help you: https://support.kaspersky.com/KSC/CloudConsole/en-US/175982.htm The address https://aes.s.kaspersky-labs.com/endpoints/ is included in managed device firewall exceptions.

Correct. You must first update the utility itself to see new versions. That is due to the fact that the utility itself is not changed upon every new release but the database is.

Hello and welcome to the Forum. To support you we need to have a deeper look into this. Therefor please open a case with https://CompanyAccount.kaspersky.com Please also add the following infos into the case when creating it: Check if the following process is present and also active and running on the main node: "klservercluster" attach a system diagnostic file from the server where you see this error: https://support.kaspersky.com/3632 Thank you

Please open a ticket with https://CompanyAccount.kaspersky.com - we need to have a deeper look at what files are written. Therefor please also add a DirListing like this: 1) Open elevated CMD 2) run this command: dir "FOLDER_PATH" /o:s /s >> c:\filelist.txt Attach the filelist.txt to your new case.

Hi, please make sure you have a valid license in your KSC and on the workstations. Then try finding a solution on these pages: https://support.kaspersky.com/KSC/13.2/en-US/195124.htm and https://support.kaspersky.com/KESWin/11.11.0/en-US/128080.htm On the device itself you can use this Test Utility: https://support.kaspersky.com/kes11/diagnostics/14328 If all this is of no help then please open an incident with CompanyAccount.kaspersky.com and attach the results of the Test Utility.

Hello Bram, welcome to the Forum. In this special case please send your feedback directly via the dashboard of K-ASAP. Scroll all the way to the bottom and find "Roadmap / Request new features (English)" - there you can see our Roadmap and also submit your own ideas.

Just go with your mouse over my name or profile image, some options should appear and bottom left should be the correct button for sending a message ?

Hallo Steffen, wirklich, spannende Situation. Du könntest Dir auch noch das Tool "klakaut" ansehen, das könnte auch helfen. Mit klakaut scripts können Lizenzen hinzugefügt werden. Die Scripts müssen auf dem KSC Server mit Benutzerdaten laufen, mit denen das KSC installiert wurde. Das Tool klakaut und das entsprechende Hilfesystem befinden sich im Installationsordner von Kaspersky Security Center. Solltest Du noch Fragern dazu haben dann melde Dich bitte gern auch per https://CompanyAccount.kaspersky.com bei uns und beziehe Dich auf die Referenznummer INC000014953730 Viele Grüße

Hello, I am very sorry that I haven't replied yet. Just wanna know, were you able to create a new account in the meantime? If not please let me know and I will create it manually for you. Just drop me a PN.

I still would recommend to have this program added to our allowlist. Adding an exclusion would only help you, adding it to allowlist would help all users of this software. ? Whatever path you want to go, please open an incident with CompanyAccount since we either need the program itself of some deeper analysis what exactly is blocking it.

Hello wawrite, I checked your case and it seems you are using Kaspersky Internet Security. We here in this section can't help you with that since we only support the business products. Please use the following section: https://forum.kaspersky.com/forum/kaspersky-internet-security-13/

Hello, could be that such changes are prevented in your security profile in KESCloud. But in my opinion adding an exclusion should be the very last option. Better to send in the program to let it be checked by our analysts and added it to the allowlist. To let us do this open an incident with us and attach the program in question, archived in a zip with password "infected" (with this pwd it could be unpacked automatically by our analysts) -> https://CompanyAccount.kaspersky.com You can also upload the file to OpenTIP and let it be checked there: -> https://opentip.kaspersky.com/

Hello, KES should protect you from the same webpages as KIS does. Maybe KES is setup differently in your environment? To check why this happens please open a ticket, tell us the URL and if possible add a screenshot from KIS and the KES policy from your KSC. -> https://CompanyAccount.kaspersky.com

But please keep in mind that as of now KSWS will not be developed any further and migration to KES should be done within the next 1-2 years. We will support KSWS quite a while though. For existing servers I don't think you need to rush to change from KSWS to KES, but on a new system I'd recommend to first install KES and test if it suits you. We are constantly upgrading KES with each version to adjust to the special needs on servers. In one of the last versions we started supporting Sever Core OS: https://support.kaspersky.com/KESWin/11.11.0/en-US/128140.htm and with 11.11 we added the "upgrade without restart" feature. Here's a snippet from the release notes for KES 11.11 related to server OS: Further info could be found in the online help. For example: https://support.kaspersky.com/KESWin/11.11.0/en-US/224330.htm

Hallo Udo und willkommen im Forum. Der von Dir verlinkte Artikel zeigt den Wechsel von MSSQL auf MySQL. Inwiefern das für MariaDB umsetzbar ist und ob das tatsächlich zwischen MSSQL und MySQL klappt kann ich aus dem Stehgreif nicht beantworten. Ich würde Dich daher bitten, bei uns ein Ticket zu erstellen damit wir das in der Entwicklung anfragen können: https://CompanyAccount.kaspersky.com Füge bei dem Ticket dann bitte gleich auch die Fehlermeldung bei und gebe alle Versionen mit an, also KSC, alter DBMS und neuer DBMS mit Versionsnummern. Vielen Dank und schöne Grüße

Hello, To analyze this please open a request with https://CompanyAccount.kaspersky.com - we need to look deeper into this. Add to your request a system data collection done with https://support.kaspersky.com/3632 to speed up the analysis.