Hello everybody;

I have an active Kaspersky PLUS subscription, which should include unlimited VPN. Actually, I've been using the VPN application on my computer from time to time. Everything worked perfectly and it was indeed unlimited.

Today, I have noticed that it reverted to "limited" version, with only 300mo capacity! I was really suprised.

When I logged in myKaspersky page, it shows that my subscription is available and just fine. However, I can no longer activate the unlimited option (golden crown) on my computer!

 

Your kind assistance will be highly appreciated.

 

Regards,

Youcef

I also have this problem. I first noticed it yesterday after receiving notification that my subscription had been automatically renewed. Before this I had unlimited VPN, now the app is showing that I have free/limited (300MB). I have tried reinstalling the app and relinking to my Kaspersky account, with no change in status. Checking over the serviced details, unlimited VPN is still being advertised as being part of the Kaspersky Plus service, so I'm assuming there is some kind of error involved which can be fixed. If not, then I would view the loss of unlimited VPN as an unacceptable downgrade and will be looking to cancel my subscription.

Regards,

DN Cid.

I contacted support over 24 hours ago, but nothing has changed yet. I have several valid licences in my account, including the PLUS licence for 10 devices. Since yesterday, I have been unable to connect either the VPNs or the password managers to my account. Such a long wait is really not good.

26 minutes ago, Hnas said:

I contacted support over 24 hours ago, but nothing has changed yet. I have several valid licences in my account, including the PLUS licence for 10 devices. Since yesterday, I have been unable to connect either the VPNs or the password managers to my account. Such a long wait is really not good.

Hello @Hnas, 

Welcome back!

After logging the issue with Kaspersky Customer Service, was a Email received, with an automated incident-reference-number *prefixed* with INC0000, IF the answer is 'yes', Kaspersky have met the first part of the contractual-obligations; *depending* on (your) location -> eventually a Kaspersky support person will contact (you) - also by Email & continue to assist, please patiently wait; in the meantime, please post the *incident-reference-number*?

Thank you🙏
Flood🐳+🐋

Edited November 2, 2025Nov 2 by Flood and Flood's wife
grammar

Yesterday, I chatted with a support employee who told me that there are problems with Kaspersky. Nevertheless, a sense of uncertainty remains, firstly because of the extremely long time without a proposed solution and secondly because it also affects password managers. The holy grail of online security.

 

ID INC000017904234

1 minute ago, Hnas said:

1. ID INC000017904234
2. Yesterday, I chatted with a support employee who told me that there are problems with Kaspersky. Nevertheless, a sense of uncertainty remains, firstly because of the extremely long time without a proposed solution and secondly because it also affects password managers. The holy grail of online security.

 

@Hnas

1. Thank you. 
2. That would have been good information to share in (your) previous post🙄 -> IF it's a *known* issue - it's in hand with Kaspersky, they will be *actively* working on it, not contemplating their navels - they *know* the criticality of the applications for their subscriber-base.
3. Did *YOU* ask support when a solution would be available? 
4. Have *YOU* gone back to support & told them: "a sense of uncertainty remains, firstly because of the extremely long time without a proposed solution and secondly because it also affects password managers. The holy grail of online security." IF 'no', please do it bc, support don't have time to read the forum, they're busy fixing problems. 

Thank you🙏
Flood🐳+🐋

To all , this is a known issue  I am enquiring about this problem.

I just spoke to support again. Kaspersky has a serious problem with the VPN, password manager and Safe Kids. They are still trying to find a solution, and the support representative assured me that a solution will be found today.

↓  Please check ?  ↓

Thank you very much, I have just tested all programmes and systems on my computer. Everything is working perfectly again.👍

The Kaspersky Password Manager unlimited version is also back 👍

I would like to thank Kaspersky team for the lightning quick reaction!

The problem is solved, apparently it was a minor glitch and many other users were impacted.

Thank you Berny!

 

This topic can be locked now.

hi @Berny I've been facing the same issue and suddenly lost my VPN access. I was on a call with support (case 17932318) and was advised to reinstall my apps on Mac/Android. My macOS shows an unlimited subscription, but Android now prompts me to purchase one, providing only the option to use a free server (300MB/day). I would appreciate your help. Thanks.

Hello,

@LogicEdge you need use latest build of our product. https://support.kaspersky.com/common/beforeinstall/16085#block1

Hello @Danila T. thanks for the leads. VPN on my Android works now. Hovever, it is not the case for Mac. Could you confrim what should be the current version of the VPN client for Mac and if there is a way to download dmg file directly from your site? I've attached the snapshot of my current version along with output from AppSore on my Mac and Web.

 

Hello,

What is the issue with macOS? You have the latest build.

18 hours ago, Danila T. said:

Hello,

What is the issue with macOS? You have the latest build.

I get immediately disconnected when I attempt to establish a VPN connection with the servers from the list. I've logged in multiple times. I also tried removing and reinstalling the Kaspersky VPN profile.

3 hours ago, LogicEdge said:

I get immediately disconnected when I attempt to establish a VPN connection with the servers from the list. I've logged in multiple times. I also tried removing and reinstalling the Kaspersky VPN profile.

Please contact with our support team: https://support.kaspersky.com/b2c/#contacts

What if Kaspersky was secretly testing something in the backend because they are planning to remove unlimited VPN from Kaspersky Plus in the future (to force users to upgrade to Kaspersky Premium and pay more)? Im starting to have suspicions...

2 hours ago, BlackEdition said:

What if Kaspersky was secretly testing something in the backend because they are planning to remove unlimited VPN from Kaspersky Plus in the future (to force users to upgrade to Kaspersky Premium and pay more)? Im starting to have suspicions...

Definitely, something has changed on their end. They have already downgraded VPN functionality by removing the option to configure VPN on WiFi routers. At least, I no longer see this option available in my profile. No communication has been provided about it. I had to purchase a subscription from another VPN provider, and I am going to downgrade my current Kaspersky subscription, as the VPN has become unreliable for my needs.