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tomasisnotmyname
Posted

 

OS: Windows 10, version 22H2

Application: Kaspersky Standard, version 21.21.7.384(a)

Whenever the application or I run a Selective Scan, an Instant File Scan, or a Removable Drives Scan of a connected external drive, it starts scanning files on other drives as well.

I select the external drive.image.png.abb55db431e34fe90b72cb59b547840c.pngProgress displays scanning of the internal drive

Flood and Flood's wife
Posted
1 hour ago, tomasisnotmyname said:

OS: Windows 10, version 22H2, Application: Kaspersky Standard, version 21.21.7.384(a)

Whenever the application or I run a Selective Scan, an Instant File Scan, or a Removable Drives Scan of a connected external drive, it starts scanning files on other drives as well.

Hello @tomasisnotmyname

Welcome!

  1. Is the C drive in (your) Windows a removable drive?
  2. Take a screen-print of the Removable drive options - like (our) fourth / 4th image & post back please? 
  3. Export Kaspersky config, read: How to export settings.
  4. Restore Kaspersky to *Default*, read: How to restore the default settings of the application.
  5. After the RESTORE is complete - shutdown the computer using SHUTDOWN, not Restart, power ON by pressing the power button, login, recheck the scan issues / options, if they persist contact Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts -> select Email, then fill in the template as shown in the 5th image below - with Request topic as: Scan task will not complete, (which is the closest relevant template available) - include a *detailed history*
  6. ReadScanning the computer.

image.thumb.png.a2a0d3a6b3dd64dfd4bdefd37e97e1d9.png

image.thumb.png.7c42c7e877fa33db8d3c3e9acc609228.png

image.thumb.png.a5e13c01eeddffc73477fea5125cb200.png

image.thumb.png.d470a51d01606675f925dcb028f04cad.png

image.thumb.png.b3daaf01906274a22d5d63b8ebe47211.png

Thank you🙏
Flood🐳+🐋

harlan4096
Posted

Also, did You change any setting in Scan options profiles?

 

Also, try scanning via selecting, for example, a folder or a device, and clicking 1 click over right mouse button -> select Kaspersky scan.

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