Safe Money browser didn't return to merchant page after paypal transaction

[RA1998]

When I tried to purchase something on an online store via paypal, it will open a new protected browser page (green box one) to do the transaction in paypal account but after that it will not return to previous checkout page or finalization page of the merchant site. Yet, my bank will send me a massage that a payment is done in paypal immediately. However, there is no transaction record on paypal or order placed in merchant site. Luckily, I asked the bank and they said the transaction was cancelled. I tried to place the order and confirm the paypal in the same protected browser, it worked perfectly. Tried to reset the chrome and KPS software, problem still exists when there are two browser (standard and protected) involved during online transaction. I think it is the issue that protected browser has no input back to original standard merchant site. 

 

[Flood and Flood's wife]

Hello @RA1998, 

Welcome!

1. Provide OS version & build & KIS version & patch(x), refer Read before you create a new topic!? 
2. Does the same issue happen in Edge Chromium & or Firefox? 
3. Does the same issue happen with every online purchase or it’s happened one time? 

Please let us know?

Thank you🙏

Flood🐳+🐋

[RA1998]

Hello @RA1998, 

Welcome!

1. Provide OS version & build & KIS version & patch(x), refer Read before you create a new topic!? 
2. Does the same issue happen in Edge Chromium & or Firefox? 
3. Does the same issue happen with every online purchase or it’s happened one time? 

Please let us know?

Thank you🙏

Flood🐳+🐋

1. Windows 10 Version 21H2 Build 19044 ; KIS version 21.3.10.391 (g)
2. Same issue happen in Edge but not tested on firefox 
3. Issue happens with every online merchant that use paypal as payment system and it happened twice on me already on different merchant sites 

[Flood and Flood's wife]

Hello @RA1998, 

You’re welcome!

Thank you for the information.

1. Log a case with Kaspersky consumer support, either via Chat or Email, select Application malfunction, Other template. Support may request logs, traces & other data, they will guide you.

• If selecting Chat option, we recommend you request a copy of the chat transcript, make sure you fill in your email address AFTER the chat is activated by the Chat agent & complete the Verify your email address email AFTER the chat completes.
• When it’s available, please share the outcome with the Community? 

Thank you🙏

Flood🐳+🐋