Reports window always open and stuck in taskbar

[Barak]

I'm running the latest Window 11 x64 and the latest version of KSP free and standard.

On startup an invisible "reports" window opens, it's icon is visible on the taskbar, ALT+TAB and task manager.  
I can't see it nor close it, it just stays there.

The only way to remove it is to open a reports window and close it but it will return on restart.

Any idea how to fix it?

[Flood and Flood's wife]

2 hours ago, Barak said:

I'm running the latest Window 11 x64 and the latest version of KSP free and standard.

On startup an invisible "reports" window opens, it's icon is visible on the taskbar, ALT+TAB and task manager.  
I can't see it nor close it, it just stays there.

The only way to remove it is to open a reports window and close it but it will return on restart.

• 3. Any idea how to fix it?

Hello @Barak, 

Welcome!

1. Is there a Kaspersky Free subscription on one computer & Kaspersky Standard subscription on another computer? (noting it's not possible to have more than one Kaspersky AV running simultaneously). 
2. Read this similar topic by @focussss: Reports taskbar bug. 
3. IF (you) have a licensed (paid, not free) Kaspersky subscription - log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts  - on the support page, select either Chat or Email, then fill in the template as shown in the image below; please include images of the error & a *detailed history*. Support may request logs, traces & other data; they will guide you. 

Please share the outcome with the Community, when it's available? 
Thank you🙏
Flood🐳+🐋

[Barak]

On 4/24/2024 at 12:00 PM, Flood and Flood's wife said:

Hello @Barak, 

Welcome!

1. Is there a Kaspersky Free subscription on one computer & Kaspersky Standard subscription on another computer? (noting it's not possible to have more than one Kaspersky AV running simultaneously). 
2. Read this similar topic by @focussss: Reports taskbar bug. 
3. IF (you) have a licensed (paid, not free) Kaspersky subscription - log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts  - on the support page, select either Chat or Email, then fill in the template as shown in the image below; please include images of the error & a *detailed history*. Support may request logs, traces & other data; they will guide you. 

Please share the outcome with the Community, when it's available? 
Thank you🙏
Flood🐳+🐋

1. I meant that I tested it on both standard and free versions.  

2. Thanks, but sadly no solution in there.  

3. You can contact CS without a license, just an FYI.  

4. Probably wouldn't have anything to share, it will (probably) be fixed on the next updates.

[Flood and Flood's wife]

11 hours ago, Barak said:

1. I meant that I tested it on both standard and free versions.  

2. Thanks, but sadly no solution in there.  

3. You can contact CS without a license, just an FYI.  

4. Probably wouldn't have anything to share, it will (probably) be fixed on the next updates.

Hello @Barak, 

Thank you for posting back. 

1. Danila T wrote a guide to assist anyone raising a new topic:  Read before you create a new topic!. 
2. YW. 
3. Re: "You can contact CS without a license"; sadly, you're mistaken; Kaspersky does not provide support for any free software -> exactly as we advised in our previous reply - dot point 3 -> "IF (you) have a licensed (paid, not free) Kaspersky subscription blah, blah, blah." Kaspersky *may* make exceptions to that rule, but it's on a case-by-case basis & only with HQ consent. 
4. 🤣

Thank you🙏
Flood🐳+🐋

Edited April 29 by Flood and Flood's wife
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