Problems helping friend remotely using AnyDesk remote access and Kaspersky Cloud Free

[Guest]

Hi there,

 

I was trying to help a friend remove and reinstall Kaspersky Cloud Free today but come up against a problem .  Whenever I wanted to do something within Kaspersky itself I could not operate the interface at all. I could not click on any buttons, scroll any sliders etc.  

I understand that Kaspersky has something built-in to stop access by remote control software but am unsure the exact steps I nee my friend to take to temporarily allow AnyDesk so I can do all of the setting up I need to do and then to re-enable the protection at the end so he is safe from scammers. 

Can anyone tell me the steps please?

 

thanks

Paul

 

[Flood and Flood's wife]

Hello @smipx, 

Welcome back!

• Allow managing Kaspersky Security Cloud settings via remote control applications must be checked

 

• If you’re passing data back, from the target device to your device, also check Enable external service control

Uncheck both when the work is finished.

Note: our image shows KTS, KSCF is the same.

Thank you🙏

Flood🐳 +🐋

[Guest]

Hi Flood,   Many thanks for that - very helpful :-)