Problem with my email address & problem with OneNote

[sue t]

Hi, this week on 20 June I installed the free Kaspersky on my Windows 11 pc and my Samsung Galaxy phone.. 

I have two questions:

1. I registered it to my little-used email X but as I have got to know Kaspersky I see that was a mistake. I should have registered it to my usual email Y

But when I went to change it, I saw I already had a very old Kaspersky account linked to that address. I want to delete that old account and change the email address of the new account but am afraid if I do that I might not be able to use that Y address again. Can anyone advise please?

2. I've discovered that since I installed Kaspersky, my OneNote account has not been syncing. This could be due to the above-mentioned difference in email addresses, or something else. Please can anyone help with that too?

Many thanks

Suet 

[NecroMan]

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Edited August 3, 2023 by NecroMan

[harlan4096]

Welcome to Kaspersky Community.

 

Try adding OneNote app to Trusted apps in Your K. settings.