Portugal license - Can't activate in Brasil due to regional activation restriction. [Closed]

[Eurico]

I have a license of Kaspersky Internet Security 2020 for 5 devices, purchased in Portugal.

My wife is in Brasil with is PC with the license expired and we canot activate the new license code, how can we have a solution?

 

[Flood and Flood's wife]

Hello @Eurico,

Welcome!

Kaspersky has a “rule” the activation of the product must be in the country it was purchased in.

If that’s not possible, please contact Kaspersky Technical Support, they may be able to assist:

They will need the following information:

• Region where you tried to activate the product.
• Activation time and date.
• Activation code of 20 symbols (four groups of five characters)
• Detailed description of the issue.
• IP address of the computer on which the product is installed. To find out the IP address,  use one of these services.  
• The Internet service provider.
• A screenshot of the main application window of the product you tried to activate.

Thank you🙏

Flood🐳