Password Manger and Safe Money problem

[Frank C]

Using windows 11 & Edge Browser. When Safe Money is applied to a website it opens a second window in the browser. Password Manager however does not pick up this second window and fill in details stored in Password Manager? If I turn Safe Money off for the site the details are picked up and inserted in the website login. (but not in a safe window. Any solutions

[Flood and Flood's wife]

6 minutes ago, Frank C said:

Using windows 11 & Edge Browser. When Safe Money is applied to a website it opens a second window in the browser. Password Manager however does not pick up this second window and fill in details stored in Password Manager? If I turn Safe Money off for the site the details are picked up and inserted in the website login. (but not in a safe window. Any solutions

Hello @Frank C, 

Welcome!

• Just as FYI, the "When Safe Money is applied to a website it opens a second window in the browser", is normal, the "second window", is the Safe Money, Protected browser. 

1. Does the issue happen with only one specific website or every website that's configured in the Safe Money app? 
2. Does the same issue happen in other supported browsers: Google Chrome & Firefox? 
3. In Password Manager, which browser is selected as the Default browser? 
4. Which KPM version ->  on the Windows taskbar or hidden icons, rightclick the KPM icon, select About? 
5. Which Kaspersky Anti-Virus is installed please, Kaspersky Total Security or Kaspersky Internet Security, & the version & patch(x), x = letter,  on the Windows taskbar or hidden icons, rightclick the Kaspersky icon, select About? 

Please let us know? 

Thank you?

Flood?+?

[Frank C]

1. Any website

2. Not loaded Chrome or firefox yet giving Microsoft Edge a try on new pc?

3. P Mgr. - Microsoft Edge, Safe Money - Chromium based Microsoft Edge

4. KPM Version 10.0.0.592

5. Total Security Version 21.3.10.391 (i)

Thanks

[Flood and Flood's wife]

Hello @Frank C, 

Thank you for posting back & the information.

Please check & see if the same issue happens with Chrome & Firefox, in the meantime we're trying to replicate the issue. 

Thank you?

Flood?+?

[Berny]

@Frank C  

Please uninstall/reinstall the KPM extension ?

[Frank C]

Completed remove/install for Password Manager extension. Issue remains.

[Flood and Flood's wife]

Hello @Frank C, 

1. If the website is configured in the Safe money app, but opened directly in the browser, not from KTS, Safe Money app, does the issue repeat? 
2. Did you test Chrome & Firefox? 
3. IF you believe the issue is KPM & or KTS - Safe Money, please log a case with  Kaspersky Support; on the support page select either Chat or Email, then select Application malfunction, Other template; Support may need logs, traces & other data, they will guide you; it may help Support if you include a video of the issue... 

• Note, we tested both KTS & K+ & could not replicate: 

• If you do log the issue with Support, please share the outcome with the Community, when it's available? 

Thank you?

Flood?+?

Edited July 25, 2022 by Flood and Flood's wife

[Berny]

@Frank C 

Aren't you running an extension like e.g. load new window or tab ?

[Frank C]

Kaspersky Support solution; >

Install the 'Kaspersky Password Manager' on the 2nd browser window that automatically opens when 'Safe Money' is turned on for a particular website. (i.e. 'Safe Money' green bordered window).

Solved