fprinceiles Posted August 8 Posted August 8 On the 18th and 19th June, I downloaded and paid for two standard and one plus version. Having realised what had happened I cancelled the unwanted versions and requested a refund. Kaspersky acknowledged the cancellations and told me I would recieve my refunds within 7 days. That was nearly two moonths ago! They have told me that they do not know how to issue refunds but are working on a solution - would you believe! Since then I have exchanged numerous emails, but have not been offered any explaination as to why there is a problem and when I might receive my refunds. It is becoming clear that they are simply trying to stall and have no intention of giving any refunds - despite their 30-day refund guarantee. Is this fraudulent trading and should I now involve Trading Standards?
Berny Posted August 8 Posted August 8 @fprinceiles Welcome, Unfortunately this community can’t help you in this issue, please continue with Kaspersky Technical Support.
LarryH Posted November 1 Posted November 1 I am experiencing the same issue. I prepaid Kaspersky until May 2026 and am being ignored in my request for a refund. Ultra is terrible and I would welcome an opportunity regarding a class action diut.
Berny Posted November 1 Posted November 1 @LarryH Welcome. Unfortunately this community can’t help you, please see the Post above your Post.
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