My files are encrypted

[blackmonth]

when i wanted to download the game to my computer via the internet web browser, another program was downloaded but the antivirus program was not installed, all the files on my computer when i opened the downloaded file .opqz changed by extension

 

money requested!!!

[nexon]

Hi, 

Welcome. 

Next one CAPSLOCK OFF! 

See

https://www.kaspersky.com/blog/no-no-ransom/13364/

https://noransom.kaspersky.com

IF you can not find there your solution contact tech support and try send these files to engineers they can try decrypt your files.

 

And also BACKUP BACKUP AND BACKUP your files offline on 2 or 3 places. 

[blackmonth]

I have to buy a license so I can send it to the engineer. I don't have the money.

 

----------hacker message---------

 

ATTENTION!

Don't worry, you can return all your files!
All your files like photos, databases, documents and other important are encrypted with strongest encryption and unique key.
The only method of recovering files is to purchase decrypt tool and unique key for you.
This software will decrypt all your encrypted files.
What guarantees you have?
You can send one of your encrypted file from your PC and we decrypt it for free.
But we can decrypt only 1 file for free. File must not contain valuable information.
You can get and look video overview decrypt tool:
https://we.tl/t-sBwlEg46JX
Price of private key and decrypt software is $980.
Discount 50% available if you contact us first 72 hours, that's price for you is $490.
Please note that you'll never restore your data without payment.
Check your e-mail "Spam" or "Junk" folder if you don't get answer more than 6 hours.

To get this software you need write on our e-mail:
helpdatarestore@firemail.cc

Reserve e-mail address to contact us:
helpmanager@mail.ch

Your personal ID:
0216OIWojlj48VOoJ01Fu2VB9QvqgKSTbSpEtj7q1ugPnMhG1kIk2

[nexon]

Dont pay never for ransomware. Contact Tech Support for decrypt files as i wrote above.

And let us know...

[blackmonth]

I can't contact technical support, I can't afford a license :(

[nexon]

Submit request (create ticket)

https://my.kaspersky.com/

[blackmonth]

request sent says buy license