my activation code is another email using in kaspersky

[Ali_Naser]

• Members
• •  3

Posted November 27, 2023

I recently purchased 5 Kaspersky Plus sealed Activation Cards. When I tried to create a My Kaspersky Account and enter the activation codes, I was advised that the codes were already activated on another My Kaspersky account. I tried a second new sealed Activation Code and this was also registered to another email account. I didn't recognise either of these email accounts. After trying to Activate the 5 newly purchased activation codes from a reliable supplier, I was only able to successfully activate 1 of the 5 activation codes. 

After over a week of trying to get some support with these activation codes, Kaspersky at first they though I was trying to con them, I was finally able to convince Kaspersky that I didn't activate the codes, and after they did some checking, realised that 4 of the 5 codes where Activated before the date of my purchase invoice. 

I'm still waiting for a response from Kaspersky saying they will replace the 4 Kaspersky Plus codes for me. All I am getting is to return them, opened, to my supplier and ask for a refund. If I can't get Kaspersky to believe me in under a week, I'm sure that a supplier isn't going to believe me without proof. Only Kaspersky has the proof. They are not fourth coming in sharing it with me.

More importantly, how do Sealed Activation Code Cards get used by someone else. Again no expiation from Kaspersky.

[Flood and Flood's wife]

42 minutes ago, Ali_Naser said:

I recently purchased 5 Kaspersky Plus sealed Activation Cards. When I tried to create a My Kaspersky Account and enter the activation codes, I was advised that the codes were already activated on another My Kaspersky account. I tried a second new sealed Activation Code and this was also registered to another email account. I didn't recognise either of these email accounts. After trying to Activate the 5 newly purchased activation codes from a reliable supplier, I was only able to successfully activate 1 of the 5 activation codes. 

After over a week of trying to get some support with these activation codes, Kaspersky at first they though I was trying to con them, I was finally able to convince Kaspersky that I didn't activate the codes, and after they did some checking, realised that 4 of the 5 codes where Activated before the date of my purchase invoice. 

I'm still waiting for a response from Kaspersky saying they will replace the 4 Kaspersky Plus codes for me. All I am getting is to return them, opened, to my supplier and ask for a refund. If I can't get Kaspersky to believe me in under a week, I'm sure that a supplier isn't going to believe me without proof. Only Kaspersky has the proof. They are not fourth coming in sharing it with me.

More importantly, how do Sealed Activation Code Cards get used by someone else. Again no expiation from Kaspersky.

Hello @Ali_Naser, 

Welcome back!

We replied earlier when you posted: https://forum.kaspersky.com/topic/lost-access-to-email-used-during-registeration-and-dont-have-activation-code-31267/#findComment-236287

The Kaspersky Community cannot assist, for (your) privacy & security *only* Kaspersky support has access to (your) private information. 

Please continue to engage with Kaspersky support. 

Thank you🙏
Flood🐳+🐋