Lost Access to Email used during Registeration and Don't have activation code. How do I reset password without email? I do have license key.

On 2/18/2023 at 4:18 PM, BrianPatrick said:

Lost Access to Email used during Registeration and Don't have activation code. How do I reset password without email? I do have license key.

Hello @BrianPatrick, 

Welcome!

• Your best course of action is to log a request with Kaspersky support, on the support page: https://support.kaspersky.com/b2c#contacts, select either Chat or Email, noting, there is no Forgot email template, please use: Forgot password, My Kaspersky portal template; please include a detailed history. Support may ask for verification other than the license key; they will guide you. 
• Please share the outcome with the Community, when it's available? 

Thank you🙏
Flood🐳+🐋

Edited July 29Jul 29 by Flood and Flood's wife

my installed kespersky code is expair but i haven't finished the 1 years, and that i include the gmail not using right now, how to solve it 

 

 

1 hour ago, Ali_Naser said:

my installed kespersky code is expair but i haven't finished the 1 years, and that i include the gmail not using right now, how to solve it 

Hello @Ali_Naser, 

Welcome!

• Your best course of action is to log a request with Kaspersky support, on the support page: https://support.kaspersky.com/b2c#contacts - select Email, select (your) Kaspersky application from the dropdown-list(A) & include a *detailed-history*. Support may ask for verification other than the license key; they will guide you. 
• For the installed Kaspersky to work (you) need to use the same email that was used when the subscription was purchased & is stored in (your) MyKaspersky account. 
• The subscription must be active for Kaspersky support to be able to provide assistance. 

Thank you🙏
Flood🐳+🐋

Edited July 29Jul 29 by Flood and Flood's wife
grammar