Lots of images on websites are blocked

[GGGorast]

Hi,

my son is using Windows 10 with Kaspersky Safe Kids v.1.0.5.11932(p) and lots of images on regular sites are blocked with the streetlight logo.
On the other hand, ads are not. 
I don't mind ads but how to overcome the images problem. Ideally only forbidden categories should hide images.

Thanks,
Gorast

[Flood and Flood's wife]

15 hours ago, GGGorast said:

Windows 10, Kaspersky Safe Kids v.1.0.5.11932(p), lots of images on regular sites are blocked with the streetlight logo. || ads are not. 

1. I don't mind ads but how to overcome the images problem. Ideally only forbidden categories should hide images? 

 

Hello @GGGorast, 

Welcome!

1. Is the "Lots of images on websites are blocked" issue new or has always existed?
2. Interesting issue?  We can replicate, with the site you've posted, altho we don't get ads; please provide more sites, we'd like to test further?

 

Thank you?
Flood?+?

Ping @Igor Kurzin?

Edited October 31, 2022 by Flood and Flood's wife

[Igor Kurzin]

Hi @GGGorast, hi @Flood and Flood's wife, 

No reproduction on my side. Do you mind submitting a ticket to technical support and attaching traces with reproduction? Restart Safe Kids after enabling traces.

[Flood and Flood's wife]

53 minutes ago, Igor Kurzin said:

Hi @GGGorast, hi @Flood and Flood's wife, 

No reproduction on my side. Do you mind submitting a ticket to technical support and attaching traces with reproduction? Restart Safe Kids after enabling traces.

Hello @Igor Kurzin, 

Thanks for picking up the topic.

1. Was Safe search enabled? 

Hello @GGGorast, 

Here's the Traces procedure: How to get trace files for Kaspersky Safe Kids for Windows. 

?Note: when the trace capture is complete, please ensure the disable tracing step is done?

To log the request with Kaspersky support, on the support page select either Chat or Email, then select Application malfunction, Other template; please include any screen images of any errors & a detailed history; please include the traces Igor Kurzin has requested. 

• Please share the outcome with the Community, when it's available? 

Thank you?
Flood?+?

Edited October 31, 2022 by Flood and Flood's wife

[Igor Kurzin]

27 minutes ago, Flood and Flood's wife said:

Hello @Igor Kurzin, 

Thanks for picking up the topic.

1. Was Safe search enabled? 

You are most welcome, thanks for bringing me in. 

Yes, Safe Search was enabled.