KSC wrong MAC hostname resolution

[Alex]

Hi,

I’ve added again a MAC to our MAC-clients group and manually installed on it latest NetAgent and KES for MAC.

KSC isn’t able to reach the MAC, ping from server to MAC works fine but if I launch a task there is a wrong hostname resolution to a different IP address. MAC is remotely connected to the VPN and KSC resolve the hostname to a different IP related to the office network.

I deleted and updated host’s DNS entries and ping or tracert from server or KSC custom tools are working fine but the problem remains. I can’t see MAC status and every task fails.

 

KSC 11.0.0.11.31 patch B

NetAgent 12.0.0.35

KES 11.0.1.753

 

 

[alexcad]

Then it should work with the IP address:
 

Regards
Alex​​​​​​​

[Alex]

Then it should work with the IP address:
 

Regards
Alex

 

Hi Alexacad,

Thanks, I already tried it but all tasks fail. I also configured IP range polling with VPN addresses, found the MAC, added it to the MACs group but tasks fail and I can’t see installed KES and NetAgent…. 

It's really frustrating!

 

The first is the VPN IP, the second the hostname and the other another MAC.

 

[Alex]

How is possible that the MAC IP is properly recorded and tasks search the other IP???

There is a way to force DNS update to KSC?